Project Management Scrum Master

SUMMARY:

**+ years of experience in the Information Technology with expertise in developing and managing large scale applications development projects for custom in-house builds, biometric technology, IoT devices & sensors, data integrations, infrastructure improvements/refreshes, robotics and business process automations in airport, telecom, health, financial and other private industries.

Certified Project Management Professional (PMP) by PMI.

Microsoft Certified Technology Specialist (MCTS) in MS Project 2007.

Certified Professional Scrum Master (PSM 1).

Experienced in project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.

Experienced in training, motivating and mentoring onsite and offshore junior managers, engineers, developers and technicians using Agile Methodologies including SCRUM and Extreme Programming.

Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and IT project deliverables.

Experienced in providing accurate status and financial reports regarding projects and initiatives to internal and external stakeholders.

Skilled at resource management, issue resolution and risk mitigation.

Specialize in project management skills e.g. Project Life Cycle, Project Governance, Project Control, best practice.

Expertise in PMI PMBOK, SDLC, C++, .NET, J2EE (JMS, JNDI, JDBC, EJB, RMI), JAVA, XML, Agile and DevOps Methodologies and databases like Oracle 10i, SQL Server and MySql.

CERTIFICATIONS:

Project Management Professional PMP, PMI – November 2008

Microsoft Certified Technology Specialist in MS Project 2007 – August 2009

Professional Scrum Master™ level I (PSM I)

EXPERIENCE:

10/2024 – Present Financial Services (FiServ / Truist) Dallas TX

Program Manager / Engagement Lead

Provided a holistic view of the overall project portfolio, with projects ranging from $800k to $3.5 M, to the organization and all stakeholders.

Lead project planning activities, including Defining the overall scope of the project, Creating and maintaining a consolidated timeline/schedule, highlighting the major milestones and associated dates for project activities, Identifying and communicating project dependencies and impacts, Putting mechanisms in place to ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Communication Plan, Risk Management, Issues Management, Change Control, etc.)

Monitored the integrity of the program and execute measures to maintain such integrity.

Defined project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path.

Ensured success criteria defined upfront to promote alignment and actively manage to expected project outcomes.

Kept all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project. Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle.

Provided leadership and key stakeholders with the information and venues to make effective, timely decisions.

Served as a liaison with C-Level stakeholders, clients and 3rd parties, ensuring alignment and understanding of key dependencies.

03/2022 – 10/2024 FleetPride Dallas TX

Sr. Project Manager (Program Level)

Developed and executed on plans for critical projects in Warehouse Management systems including requirements gathering, user acceptance testing, and business communication activities

Lead and influenced cross-functional teams to achieve their objectives and resolve or escalate issues around warehouse processes

Provided leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results

Worked closely Security lead in defining the scope of project, creating the timeline, identifying key stakeholders, budget and ensuring all work is compliant with the relevant security standards.

Delivered on change management strategies; support activities that transform Warehouse processes.

Served as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations

Helped design, document, and maintain system processes and dependencies, for Operations Support.

Regularly partnered with developers on systemic enhancements and changes (WMS and downstream applications)

Practiced exceptional C-Suite communication skills, in apprising of complex projects, delivering business objectives on time and within budget

Owned and developed relationships with stakeholders, to optimize and enhance our solutions

ENVIRONMENT: MS Office, MS Project, KeyedIN PPM, MS Teams, MS SharePoint, Visio, iSeries Financial Suite, Azure DevOps (ADO)

07/2018 to 03/2022 DFW Airport Dallas TX

Sr. Project Manager (Program Level)

Developed, executed, monitored and managed execution of project plans, identified dependencies and mitigated risk, to resolve project issues in a timely fashion.

Established, tracked and monitored project milestones for weekly and monthly reporting of progress on planned vs actual along with risks and scope changes.

Implemented Microsoft Security solutions to take advantage of potential investments made in Microsoft 365 E5 Security licenses. These solutions are implemented, as part of desire to replace Carbon Black as the existing EDR platform and QRadar as the existing SIEM.

Managed and rolled out 18+ Airport wide initiatives to successful completion.

Managed team to execute projects in Waterfall and Agile format from Ideation to Delivery.

Performed budget reconciliation on a monthly basis to compare performance against estimates.

Managed project costs, resources, change requests, and issues to ensure that maximum business benefits are maintained.

Guided and managed multiple strategic committees to align with the Digital Roadmap Strategy for the Airport.

Assembled team and developed/executed operation of multiple project plans from project charter through inception all the way to launch in the Biometric expansion Program.

Prepared agendas and lead project meetings and ensured follow-through for the meetings action items.

Ensured compliance with internal project management methodology and ensured effective change control procedures are followed.

Worked with business analysts/partners to determine and translate business requirements into technology solutions.

Participated as a decision maker in the selection committee for new Airport initiatives and helping evaluate vendors on key metrics.

Managed stakeholder and internal project team expectations and communication flow to C-Suite as they related to scope, project deliverables, responsibilities and project health.

Created strategy and identified resources for Operations Support, after the Project Go-live for all projects, which included interacting with end users, capturing and following up on lessons learnt and providing Project management support to Program Managers, for issue resolutions and support strategy.

Managed vendor relationship, task coordination and established project expectations. Identified and escalated poor vendor performance to mediate impacts to project timeline.

Assisted with creating Rough Order of Magnitudes (ROM), activity duration estimates, and cost-benefit analyses to support business cases for new project proposals.

ENVIRONMENT: MS Office, MS Project, Sciforma PPM, MS Teams, MS SharePoint, Visio, Appian, Oracle Financial Suite

10/09 to 7/18 ATT Dallas TX

Senior IT Project Manager (Telecom Solutions)

Lead multiple mid-size to large size teams of development, engineering, product, design and marketing professionals in all phases of custom product solutions delivery (from requirements gathering through build, test phases, QA, launch and support) for clients.

Managed the RPA (Robotic Process Automation) team’s initiatives End-to-End from through various stages of Design, Build, Test and Deploy for various BOTs.

Managed 3 PRISM/ITRR releases over a period of five months taking responsibility of successful completion of all release level tasks.

Actively involved in managing cross team dependencies between Development, QC, Environment Management and Production support team.

Releases were managed in compliance with the ITUP Process and deliverables.

Completed bronze certification through Agile Boot Camp at ATT, aimed towards working with the organization in the role of a Scrum Master.

Primary Point Of Contact for the Scrum Team (includes developers, testers and prod ops representatives) for deployments of code into test, pre-prod and prod environments for sustainment work efforts and some enhancing work efforts

Worked with development, test and support teams to create timeline for code drops every 2 Sprints to the various environments

Conducted Daily Standups, Planning Meeting and Retrospective Meetings to help the team align with Agile methodology.

Managed 3 different Scrum Teams simultaneously (ranging from 3 to 15 Team members) to create deliverables.

Ensured business is up to date on rules/code maintenance releases as requested by sending necessary deployment communications to them when deploying code in Test as well as Production environment.

Built & maintained Resource level task plan for design and development by project.

Worked with the Team leads to analyze dependencies, attend Business Review, Solution Document and HLD reviews.

Conducted weekly status meeting with design, dev and QC teams to track progress using MS project and developing / updating resource view.

Coordinated daily builds by providing required communication to the build team.

Helped manage monthly maintenance releases for PRISM by keeping track of the metrics and helping defects move through the ITUP Stages M3 through M9.

As a PEN representative, worked as an authoritative representative for IT UP and PRISM within the organization.

Facilitated multiple working sessions to develop IT governance process Model and supported governance documentation templates.

Assisted with the implementation and institutionalization of the Class B Action Plan.

Assisted with the planning and execution of the Class A Appraisal.

Served as the process liaison to their team and partners with the ACSI LST, e.g. assist in providing support and guidance for all project and pre-audit activities.

Executed RFP analysis, contract presentation/negotiation & vendor supply management for multiple projects.

Assisted with the planning and execution of the Class A Appraisal resulting in acquiring a 3.0 (highest rating) for the organization.

Worked as a Delivery / Project Manager for the Infrastructure organization helping track various initiatives like MQ Upgrade, Prod environment setup tracking them from task identification to prod deployment.

Created the Production Change Request for deployments into production for sustainment releases

Works with LPM to coordinate dates with scrum team.

Provided status on work efforts where there is no LPM.

Performed tracking of the User Stories progress using Greenhopper, Rally and TDP.

Created delivery plans for sustainment efforts and work with LPM to create Delivery Plan for enhancing projects.

Did budget allocation and true ups monthly to ensure the team stayed in allocated cost.

Worked as a RAVE Program manager where the responsibilities included : Scheduling and running specified meetings as per the Agile process, Coordinating Presentations, Internal Readouts, Creating and/or updating Management Reports and Metrics, Overseeing the Front Door Process, including Monitoring the Front Door for new submissions on a regular basis, usually daily, Setting up the RAVE Projects in the Tracker, Gathering approval or rejection of RAVE Project submissions, Updating the RAVE Project Tracker for submitted project, AND manage RAVE Project Backlog.

Implemented Waterfall and Agile software development approaches including high visibility project management techniques such as daily stand-up meetings, grooming sessions and Estimation meetings.

ENVIRONMENT: MS Office, MS Project, Rally, Jira, JAVA, TDP, Oracle 10g

09/06 to 10/09 Acterna LLC Atlanta GA

IT Project Manager

Managed multiple IT projects within the Telecom Solutions with emphasis on SDLC, leading 5 large scale and multiple small-scale projects into production.

Created WBS, business requirements and functional specification documents as needed for each of the projects.

Acted as the main point of contact between many levels within the company including the Program Manager, QA Manager, Technical Architect and the Customer.

Worked closely with the Stakeholders and Technical lead to quantify requirements and develop prototype of new implementation using cutting edge technologies.

Instrumental in getting “Innovative Enterprise Initiative” award to the development team leading to higher team morale and increased productivity.

Increased Project Performance by quantifying performance measures (Scope, Time and Cost) and regularly reporting the status against Microsoft project plan to Stakeholders and Senior Leadership.

Guided team of 15 from various departments and worked jointly with management personnel to address issues

Implemented Iterative and Agile software development approaches including high visibility project management techniques such as daily stand-up meetings based on Scrum.

Analyzed/determined requirements from business sponsors, including writing requirements, data analysis and mapping, writing design specifications, UI concepts, end-to-end process and transactional understanding.

Managed and configured PLM components for life cycle management, project management, quality management and asset management.

Worked extensively with subject matter experts in writing the business cases and monitoring their implementation maintaining the quality of the application.

Prepared meeting agendas, document and distribute meeting minutes and action items and follow-up to ensure completion.

Trained, mentored, and supervised a team of employees in Service Oriented Architecture (SOA) analysis methodologies & UML and RUP, SDLC best practices.

Managed the Quality Assurance activities by actively being involved in developing the quality manual, implementing procedures, and the schedule.

Conducted risk assessment and facilitated resolutions for issues and risk mitigation associated with all deliverables.

ENVIRONMENT: MS Office, MS Project, SharePoint, Visio, JAVA, .NET, webERP, EJB/J2EE, Ajax, SOAP, WSDL, JavaScript, RUP, XML, Lotus Notes, UML, Maven, Sybase 11.x, STRUTS Framework, Jboss, Web Logic Application server 8.1/Web logic portal, Remedy

07/05 to 09/06 Blue Cross Blue Shield Atlanta GA

IT Project Manager (Health Services)

Worked closely with the user groups to understand the need of the system and prepare the proposal and project charter for approval.

Responsible for providing project documentation on all projects including creating WBS, schedules, issue/action/risk logs, executive presentations, project policies and procedures, and best practices documents.

Ensured the completion of Project according to the project schedule by identifying and monitoring overall Project Progress against the Baseline to ensure timely completion of activities.

Performed cost-benefit analysis and created capital expenditure requests for executive approval.

Introduced a cohesive web development team structure of 3 to 5, rather than individualized tasks/ outcomes resulting in optimized employee’s skill sets and tighter schedules.

Worked with the Architect in performing business requirement Analysis and Data Modeling, using UML Modeling technique.

Generated demonstration/presentation materials and delivered presentations at client site.

Worked with the development team in developing, enhancing and maintaining message broker tools and components for providing stable environment.

Played a central role in establishing a Project Management Office (PMO) and implemented ProSight Portfolios.

Planned and coordinated regularly scheduled meetings, monthly progress report meetings with Sponsors, and annual review meetings with Sponsors and external advisors.

Consistently maintained a green rating for all PPQA audits.

Projects were managed using the Rational Unified Process (RUP) and complemented with Agile development methodologies (specifically Extreme Programming (XP) techniques.

Assisted in building and coordinating functional and business cycle testing efforts using JAD/RAD sessions and process modeling.

Contributed to developing SOWs and delivering software engineering services to support clients in Oracle eBusiness implementations and custom development initiatives.

Developed comprehensive training programs that led to overall improved team capabilities.

ENVIRONMENT: MS Office, MS Project Server, Visio, UML, RUP, Java, J2EE, .NET, XML, EJB, Windows NT, Oracle 10g, WebSphere 5.1, Linux, WSAD, JSP, CVS, JAXP, Servlets, HTML, TogetherJ, Strut 1.1

01/04 – 06/05 Merrill Lynch, Hopewell New Jersey

Project Manager (Financial Management System)

Coordinated the management of multiple financial systems related projects via the use of SDLC.

Utilized project personnel resources effectively by identifying and analyzing project risk to minimize the probability of adverse outcomes.

Worked closely with the user groups to understand requirements and develop specifications.

Performed resource-leveling and schedule crashing, where appropriate, to expedite project deliverables and bring project completion on time.

Worked closely with training groups and teamed with training leads in developing lessons learned documents.

Built relationships with internal functional managers as well as external stakeholders.

Worked with team on data integration and custom development necessary to integrate data from clients’ various systems into the Company’s Data, using their ETL tool.

Communicated project status and represented the project at weekly project review committee (PRC) meetings.

Responsible for resource allocation for a team of 18 people.

Documented non-core systems maintenance tasks so that the work could be transitioned to an offshore IT firm

Worked closely with the business analyst to document procedures, vendor contracts, issues/actions/risks resolution and mitigation according to the documentation standards.

Encouraged collaborative environment within projects and facilitate an Agile, cohesive project team, while managing conflicts appropriately.

Led the initiative to create a link between Inventory, Customer orders, and sales to converting report comprised of excel spreadsheets, resulting in 15% purchasing reduction and improved data analysis / tracking capabilities.

ENVIRONMENT: MS Project 2007, SharePoint, PowerPoint, .NET, JAVA, EJB/J2EE with STRUTS, SERVLET, JSP, JDBC, UML, ANT, XML, Sybase 11.x, Web Logic Application server 8.1/Web logic portal, CVS.

09/02 – 01/04 Service Automation Inc. Houston, TX

Team Lead / Project Manager

Hired and managed a project team of 5 developers to assist in hardware installation, training products develop documentation and web site support within the ComWO (Communication Within Organization) area.

Project was completed on time, within budget and met the quality specification required.

Formed a formal process of meeting with all the clients four times a year and discussing: issues resolved, new features requirements, best business practices and tool set integrations.

Ensured that the programmers’ tasks were on schedule with the project plan, the finance tasks were on schedule with the coordination of merchant accounts and requirements for reports.

Involved in Scoping, estimation, and assisted the Onsite project manager to coordinate with the offshore development team located in Cochin, India.

Provided project evaluation and control metrics throughout the life of project and implemented continuous process improvement to ensure projects consistently meets the business goals.

Conducted numerous process gap analysis sessions with IT operations and business teams to enable the implementation of ITIL and CMMI.

Design patterns including Singleton pattern, Command pattern, and Session façade were implemented in the application.

Developed Java Beans that cached posted data from HTML pages and forwarded the request/data to Server Gateway.

Involved in developing Server-Side Java Servlet to capture the posted form data and further process it on the Server side

ENVIRONMENT: MS Office, Visio, Java, Java AWT, JDK, CMMI, Java Script, Jboss, Servlet, and Oracle

07/01 to 09/02 Blue Cross Blue Shield Atlanta GA

Programmer/Analyst

Created Web Interface for Basement Finishing System

Tracked software customization, defects and issues via the use of SDLC

Designed and implemented the architecture where in SERVLETS to receive XML data stream uploaded from Estimator tool.

Used design Singleton, Command, Observer Observable design patterns.

Created request handler classes which process the request delegated by server and return the results back in XML form.

DOM XML parser was used to parse the XML information. Used JDBC to connect to oracle database.

ENVIRONMENT: Java, SERVLET, JavaScript, HTML, XML, Oracle, and Web Logic Application Server 5.0.

01/00 to 06/02 Daksh -EServices Atlanta GA

Programmer

Involved in both the development of Java Application client and SERVLETS for Claims Processing System. Client communicates with SERVLETS back and forth using socket connection.

Created SERVLET Controller and request handlers for reporting.

Request handler connects to database using JDBC to get data and return the results.

Singleton design pattern was implemented to return connection object to remove the overhead of creation of connection object every time it’s required. HTML pages were dynamically created using SERVLETS.

ENVIRONMENT: JAVA, SERVLETS, Perl, JDBC, HTML, Oracle Database, PLSQL, Web Logic Application Server 4.0.

SKILLS:

Operating System: Window 9x/2k/XP, MS DOS, Sun Solaris and UNIX, Korn Shell

Languages: C++, Java, EJB/J2EE 1.5, JDBC, C#, .NET, Struts, SERVLETS, JSP, XML, Visual Basic, Visual C++, VHDL

Databases: MS Access, SQL, Oracle, Sybase, MySql

Web tools: HTML, Dream Weaver, JavaScript and DHTML

Other tools: MS Office 2000, MS Project, UML

Specific job-related skills/experience levels:

PMP – Nov ‘2008

PSM – 3 years

MS Project Server – 10+ Years

MS Office – 10+ Years

EDUCATION:

Master(MS) in Computer Science, University of Louisiana – Jul 2000

Bachelor of Information Science, University of Delhi – August 1998

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