Systems Analyst Project Management

MYLA SCOTT

Beltsville, MD 301-***-**** ***********@*****.*** www.linkedin.com/in/myla-scott-07472a321

BUSINESS SYSTEMS ANALYST

Results-driven and proactive technical professional with industry experience in business analysis and leading the development of and delivery of systematic workflow solutions. Demonstrated ability in project management, moving seamlessly from one task to another with a high level of accuracy and detail. Adept in managing functional components of work environments, procedures, authority levels, laws, policy and compliance. Subject matter expert on Imaging Content Management. A naturally charismatic leader, personable and highly regarded among leadership, colleagues and peers.

KEY SKILLS

Project Management Cross-Disciplinary Communications Diversity & Inclusion Leadership Research Data Analysis Agile Methodologies Structured Query Language (SQL) Microsoft Office Products Visio Project Plan Jira Property and Casualty Strategic thinking and Problem Solving

PROFESSIONAL EXPERIENCE

GEICO Auto Insurance Chevy Chase April 1997 – August 2024

SENIOR SYSTEMS ANALYST, December 2001 – August 2024

Developed comprehensive business architecture by defining scope, processes, alternatives, and risk management strategies to align technical solutions with business objectives and ensure effective system implementation.

•Managed imaging content using IBML Scanning, IBM FileNet, and DataCap OCR, processing millions of insurance forms to enhance document processing speed, accuracy, and accessibility. This streamlined the retrieval and storage of critical insurance data, significantly improving operational efficiency.

•Demonstrates strong understanding of Filenet ECM system, to streamline document management and optimize workflow efficiencies across departments.

•Expertise in integrating claims and policy systems with Filenet, managing data, and overseeing software development lifecycle (SDLC) processes to enhance operational efficiency, improve data accessibility, and ensure seamless system functionality.

•Analyzed clients' business requirements and processes through document and gap analysis, meetings, and workflow evaluation, identifying opportunities to improve operational efficiency and align solutions with business goals, leading to streamlined operations and improved client satisfaction.

•Led meetings between business and technical teams, ensuring mutual understanding of processes and facilitating smoother collaboration, which resulted in more effective communication and the successful translation of project requirements into actionable technical solutions, ultimately enhancing project outcomes and reducing delays.

•Developed test plans and conducted functional, regression, user acceptance, integration, and performance testing, ensuring software quality and reliability while minimizing defects and improving overall system performance prior to deployment.

•Led user training demonstrations, developed comprehensive user training manuals, and designed workflow processes to improve user onboarding and system adoption, resulting in increased user proficiency and a reduction in support requests.

•Led project scheduling and management using Azure DevOps with Agile and SDLC methodologies. Developed Epics and user stories to improve task prioritization and resource allocation, achieving a 90% on-time project completion rate and enhancing team productivity and overall project efficiency.

•Implemented a procedure for prioritizing team projects, which streamlined task management and ensured that high-impact projects were addressed first, leading to more efficient use of resources and better alignment with strategic objectives.

•Implemented automated data processes, resulting in an excessive reduction in manual processing, increasing operational efficiency, reducing errors, and freeing up resources for higher value tasks.

•Provided support for pre- and post-implementation of applications, ensuring smooth transitions, resolving technical issues, and optimizing performance, which improved user experience and ensured operational continuity with minimal downtime.

•Utilized SQL queries to update tables and databases, enhancing data accuracy and operational efficiency, which improved reporting capabilities and decision-making processes.

•Utilized Microsoft Excel to document test cases, conduct vendor analysis, and track project costs, enhancing project efficiency and ensuring accurate resource allocation for improved decision-making.

•Applied knowledge of cloud-based systems and software development to design and implement scalable, high-performance solutions that enhance system reliability and support business objectives.

ADDITIONAL RELEVANT EXPERIENCE

SENIOR COMPLEX LITIGATION BODILY INJURY ADVISOR Geico Auto Insurance Chevy Chase, Md.

SENIOR CLAIMS ADJUSTER Aetna Auto Insurance Centerville, VA

EDUCATION

Bachelor of Science (B.S.) in Finance

James Madison University Harrisonburg, VA

CERTIFICATIONS

Microsoft Azure Fundamentals Microsoft Security Compliance Associate in Claims Program

Chartered Property Casualty Underwriter (CPCU) Agile Foundations Project Portfolio Management Foundations Lean Six Sigma Foundations

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