A Full-Time Security Specialist
Resume:
BRADLEY J. BOYD
**** **** **. **********, ** ****8
**********@*****.***
SUMMARY OF QUALIFICATIONS
Skilled and experienced licensed adjuster and security specialist working to obtain a full-time position in a challenging business field. Currently working in Jacksonville FL as a Licensed Field Adjuster. Also, I am an 8-year veteran of the United States Army Military Police Corps, specializing in investigation. With the training I have received, and my work experience, I provide a more efficient work environment. Willing to take on any challenges which a position may require. PROFESSIONAL EXPERIENCE
Allstate Insurance - Jacksonville, FL 2024-Present Remote Field Estimating
● 6 years Adjusting Experience
● Highly proficient in Xactimate
● Maintained and organized multiple insurance claims Paid claims in a timely manner
● Wrote proficient rebuild estimates to industry standard
● Communicated with insured regularly when handling claim
● Acted as a liaison for insured and contractor
● Investigated and reviewed documentation relating to claims Duval County Public School District - Jacksonville, FL 2023 - 2024 6th and 7th Grade AVID Teacher
● Made lesson plans for daily learning.
● Parent and student communication.
● Updated grade books weekly.
● Assisted in reading and writing activities
● Ensured student safety moving around campus.
● Classroom management.
● Mentored for College and Job Success
● Liaison Between College Recruiters and Job Recruiters Clay County District Schools - Green Cove Springs, FL 2022 - 2022 5th Grade ELA Teacher
● Made lesson plans for daily learning.
● Parent and student communication.
● Updated grade books weekly.
● Assisted in reading and writing activities
● Ensured student safety moving around campus.
● Classroom management.
City of Jacksonville - Jacksonville, FL 2021 - 2022 Municipal Code Compliance Division Officer
● Take photos, inspect, and investigate for potential violations of city codes.
● Enforce applicable city codes by issuing warnings and written notices of violation.
● Maintain communication and guidance to homeowners on how to resolve violations.
● Customer service and communication.
● Creating and maintaining my daily schedule, and adjusting it as needed.
● Record keeping and follow up with active and ongoing violations.
● Managing information flow by researching, recording, and analyzing data and information.
● Navigating Oracle computer program to complete daily tasks. American Family Insurance - Jacksonville, FL 2019 - 2021 Property Adjuster
● Creates personal property, valuable personal property and low to high-severity structural estimates using Xactimate.
● Reviews insurance policies and contracts for applicable coverage when losses occur.
● Negotiates coverage and costs when resolving losses.
● Investigates liability of losses and seeks out all avenues of recovery for losses.
● Analyzes and assists in the development of contractual languages.
● Resolves conflicts through negotiation and reasoning techniques.
● Knowledgeable in insurance policy language and understanding of insurance policies.
● Assists customers in risk management and mitigation techniques to limit losses.
● Creates techniques to gather data to discover trends inside of the claims department.
● Communicates with internal and external peers/customers effectively using electronic and verbal
● Communication techniques.
● Collaborates with internal partners for continuous improvement within operations. USAA - Tampa, FL 2016 - 2019
Property Adjuster ll
● Provides property claims service via internal channels (phone/fax/email/mail/) to members and third-party customers.
● Adjusts low to moderately complex property claims. Severity of claims includes dwelling and personal property claims involving low to moderate dollar value, structure claims involving low dollar and severity and writing personal property estimates and dwelling repair estimates.
● Knowledge of Xactimate software for structure and personnel property.
● Acquires and applies basic knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the USAA claim handling process and procedures.
● Seeks guidance from team members to resolve issues and identify appropriate issues for escalation.
● Partners with and/or directs vendors and internal business partners to facilitate claims resolution.
● Contributes to business goals, performance metrics, and effectively uses tools & technology.
● Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CAT.
HireRight - Charlotte, NC 2015 - 2016
Verification Researcher
● Managed a team of eight people while conducting extensive background checks for other parties.
● Quickly and effectively research and verify facts provided by Candidates to ensure the screening process is completed in a timely manner
● Process background reports according to current reporting guidelines and standards
● Complete escalated/rejected requests requiring further investigation
● Ensured accurate and prompt turnaround on all reports
● Enter achieved information and input thorough and accurate notes. Maintain accurate and up to date records of actions taken
● Provide timely follow-up and follow through on all requests, reports, and escalations
● Communicate with Candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible
● Collaborate with other teams to keep Clients informed of issues throughout the screening process
● Maintain a "Continuous Improvement" state of mind and helps to suggest and implement changes
● Be open to cross training in other functions outside of immediate scope of responsibility
● Assisted with mentoring, training, and coaching of new team members within immediate team
● Track and report issues with our business partners
● Conduct interviews with professional referees to verify Candidates’ employment history Allied Barton Security Services - Charlotte, NC 2013 - 2013 Security Officer
● Managed and implemented security operations in support of a PSNC Energy / SCANA Corporation natural gas plant.
● Oversaw access / entry control at front gate, checking and inspecting more than 100 vehicles per day; checked ID badges and issued visitor passes for persons without badges while reporting and observing any suspicious activity.
● Managed and implemented security operations in support of an 80-acre natural gas plant facility which included three offices; conducted routine patrols to interdict vandalism, unauthorized access, and suspicious activity.
● Maintained proficiency in the operation and handling of assigned 22 mm semi-automatic pistol; accounted for security equipment including .40 caliber ammunition, OC pepper spray, handcuffs, and a first aid kit.
United States Army - Various Locations 2001 - 2009 Foreign Military Advisor, Security Operations
● As foreign military advisor, developed and implemented a cross-national and multilingual training program for Iraqi security operations forces, including four-days a week classroom and real-time instruction; training program ultimately qualified more than 2K+ Iraqi police officers to implement tactical security across a 5.6 sq km province.
● Successfully planned and implemented over 250 intelligence-gathering and security patrols in partnership with Iraqi security forces in a dynamic urban operational environment without loss of equipment or personnel.
● Managed the operation, maintenance, and accountability of military assets valued in excess of
$1M; assets included military-grade weapons and communications equipment, along equipment and funding for foreign forces.
● Awarded the Bronze Star Medal for exceptionally meritorious service, superb leadership, technical and tactical expertise, and commitment to excellence while assigned as a police transition team advisor in Iraq.
Military Police Team Leader/Squad Leader
● Co-planned and managed security operations in support of a military installation which housed in excess of 30K assigned military and civilian personnel; security patrol cycles for the installation six days / week, 12 hours / day.
● Managed the professional development, training, morale, and personal welfare of 10 junior military police officers; leadership and mentorship ensured the implementation of policies and objectives of a 100+ member organization.
● Conducted and taught classes to 30+ individuals on military police tactics such as traffic control procedures, handling domestic situations, and field sobriety actions.
● Responding to domestic situations included domestic violence, noise, drunk and disorderly, fights, assaults, verbal altercations; patrolled living quarters to ensure security of service members and family members.
● Trained and instructed 200+ military police soldiers on the implementation of routine security and policing tactics and strategies; trainees were prepared and confident to go out and perform the duties with no incidents.
EDUCATION / TRAINING
Bachelor of Arts in History University of North Carolina at Charlotte - December 2015 Military Police Course – United States Army
Non-Commissioned Officer Developmental and Leadership Course-United States Army All-Lines Adjuster License Florida
AWARDS / HONORS
Bronze Star Medal – United States Army
Army Commendation Medal (three-time recipient) – United States Army Army Achievement Medal (two-time recipient) – United States Army Iraq Campaign Medal – United States Army
Afghanistan Campaign Medal – United States Army Good Conduct Medal (two-time recipient) Combat Action Badge
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