Customer Service High School

Location:

Durant, MS

Posted:

December 30, 2024

Contact this candidate

Resume:

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ASHLEY STEWART

OBJECTIVE:

To obtain a career in Management, Teaching, Customer Service, or Administrative that will allow me to utilize my high level of skills in an establishment that promotes continuous growth opportunities while making use of my professional and personal qualities, training and work experience.

Cardinal Health

Jackson, Ms January 2016- September 2018

Patient Care Navigator

Develop a relationship with the patient/their family prior to discharge and facilitate the inpatient-to-outpatient transition, communicate with the patient/family during initial discharge period, and track the care coordination needs while they are in transition

Interview and obtain data about the patient’s progress towards their goals and work with the patient to modify an individualize the care plan (if necessary)

Serve as the primary source of contact for paneled patients and support the patient hand-off to the multidisciplinary team

Schedule appointments, assist with the coordination of medical transportation, send prescriptions, and assist with DME requests

Collaborate with key stakeholders to assist with the coordination of activities

Maintain all assigned databases to ensure data is complete and accurate

Greet new patients and present new patient educational materials, and ensure proper patient understanding of all services offered

Provide assistance to the care coordinator by partnering with community organizations involved in the interests of the pediatric population and liaise with patients regarding their access to their health team members

Monitor and report patient/caregiver resource utilization, past and present treatment, and established goals (short- and long-term)

Maintain confidentiality concerning patient/family care issues

ST. DOMINIC- JACKSON MEMORIAL HOSIPTAL October 2018 -December -2019

Patient Navigator 2

•Coordinate functionality and utilization of patient, employee and client database information including and not limited to data entry, identifying patients overdue for visits, labs, or referrals.

•Proactively acts as a patient advocate, responding to and working to resolve patient concerns.

•Maintain active communication with Care Navigators, Physicians, Nurses, office staff and other members of the multidisciplinary Care Team

•Exhibit professional, effective and tactful written, verbal, and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments.

•Promote continuity of care and services and enhance department image

•Proactively acts as a patient advocate, responding to and working to resolve patient concerns.

•Maintain active communication with Care Navigators, physicians, nurses, office staff and other members of the multidisciplinary care team.

•Resolve patient and hospital staff problems during follow-up phone calls.

Jackson Public School District January 2017- May 2019

Substitute

Chastain Middle School

Hardy Middle School

Siwell Middle School

Blackburn Middle School

Jim Hill High School

Murrah High School

Lanier High School

Wingfield High School

Callaway High School

Forest Hill High School

Casey Elementary School

Dawson Elementary School

North Jackson Elementary School

Isable Elementary School

Holmes County Consolidated School District December 2019- November 2022

S.V Marshall Elementary School

S.V Marshall Middle School

Developing Curriculum

Teaching

Demonstrate Classroom Management

Track Student Progress

Living Stone Daycare Center December 2022- May 2024

Assistant Director

Assist the Director in overseeing the daily operations of the daycare center, including staff management, curriculum implementation, and facility maintenance.

Support the recruitment, hiring, and training of qualified childcare staff, ensuring compliance with licensing regulations and center policies.

Collaborate with the Director to develop and implement age-appropriate curriculum and activities that promote the physical, social, emotional, and cognitive development of children.

Maintain a safe and nurturing environment for children, ensuring compliance with health and safety regulations.

Assist in managing parent communication and engagement, including addressing concerns, providing updates, and organizing parent-teacher conferences.

Monitor and evaluate the performance of staff members, providing feedback, coaching, and support as needed.

Assist in maintaining accurate records, including attendance, enrollment, and staff

Family Dollar May 2020 -July 2022

Assistant Manager

Fastenal January 2023 – June 2023

Forklift Operator

Conduent

Customer Service Representative (Call Center)

Team Lead

Teleperformance

Customer Service Representative (Work From Home)

Education:

Belhaven University January 2021- April 2023

Jackson, MS

Major: Master of Science and Leadership

Tougaloo College August 2014 – May 2019

Tougaloo, MS

Major: Child Development

Jacob Joshua McClain High School August 2010 - May 2014

Lexington, MS

Major: Diploma

Volunteer Experience

Stat for Basketball and Football

Singing of National Anthem

Tougaloo College Dr. Seuss Day

Feeding the elderly

Tougaloo College High School Day

Leadership/Achievements

Child Care Facilities Licensure Branch

Infants and Toddlers and Preschool group needs

Observation Hours

North Jackson Elementary

Nicolas Middle School

Field Experience (Student Teaching)

Mary C Jones Community Center

Provided teacher and class support.

Led educational games and group activities.

Gained experience assisting students with a wide range of disabilities and learning differences, including ADD, ADHD, cerebral palsy, autism, spectrum disorders, and dyslexia.

Skills

Communication Skills

Excellent with Children

Microsoft

Time Management Skills

Active Listening

Positive Attitude

Classroom Management

Creativity

Interpersonal Skills

References:

Malexus Jordan