Customer Service Project Management

Isabel Molina

Houston, TX ***** 346-***-**** **************@*****.***

Professional Summary

Versatile and dynamic professional with a proven track record at Ana Palacios, enhancing client satisfaction through expert nail artistry and exceptional relationship-building skills. Leveraged problem-solving abilities and acrylic application expertise to boost salon efficiency and client loyalty. Achieved notable repeat business growth by consistently delivering high-quality, personalized service.

Professional grooming specialist with strong expertise in nail care and design. Adept at delivering high-quality manicures and pedicures while maintaining stringent hygiene standards. Valued team player focused on collaborative efforts and achieving outstanding results. Known for reliability, flexibility, and exceptional customer service skills.

Beauty professional with comprehensive skills in nail care and enhancement techniques. Known for creating high-quality results and fostering client loyalty. Collaborative and adaptable team player with strong focus on delivering excellent beauty services.

Experienced with providing exceptional manicures and pedicures to diverse clientele. Utilizes advanced techniques to ensure client satisfaction and repeat business. Knowledge of current trends and hygiene practices in nail care industry.

Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Energetic Manicurist bringing Number years as experience as collaborative and responsible team player. Consistently requested by patrons due to level of care, precision and attention to comfort. Skilled in acrylic, gel and natural nail care techniques.

Logistics professional prepared to bring high level of efficiency and reliability to freight handling operations. Proven ability to streamline processes and enhance operational workflows, ensuring timely and accurate delivery. Known for collaborative spirit and flexibility in dynamic work environments, ensuring smooth coordination and adaptability. Skilled in inventory management and safety protocols, with strong commitment to organizational goals.

Skills

Gel application

French manicure

Client consultation

Acrylic application

Hand massage techniques

Appointment scheduling

Callus removal

Sterilization procedures

Ingrown nail treatment

Nail artistry

Nail shaping expertise

Salon maintenance

Foot massage techniques

Cuticle care

Hygiene standards

Problem-solving skills

Nail art techniques

Acrylic nails

Team collaboration

Verbal and written communication

Nail preparation

Relationship building

Manicure design

Hand massage

Hygiene practices

Sanitation maintenance

Exfoliation treatments

Product knowledge

Pedicures

Foot massage

Nail polish application

Service promotion

Cuticle trimming

Gel tips

Manicures and nail care

Infection controls

Manicures

Pedicure

Nail shaping

Treatment application

Client service quality

Manicure

Hand and foot massage

Nail applications and fills

Teamwork

Teamwork and collaboration

Attention to detail

Problem-solving abilities

Concert planning

Performance preparation

Instrument care

Coupling and uncoupling

Schedule management

Customer service

Problem-solving

Safety conscious

Multitasking

Multi-tasking skills

Multitasking Abilities

Excellent communication

Critical thinking

Organizational skills

Active listening

Effective communication

Adaptability and flexibility

Decision-making

Safety procedures

Team coordination

Self motivation

Professionalism

Hazardous materials handling

Public speaking

Schedule adherence

Continuous improvement

Physical stamina

Adaptability

Written communication

Equipment Repair

Professional demeanor

Problem-solving aptitude

Analytical skills

Work History

Conductor, 11/2023 - Current

Uber Eats – Houston, TX

Prepared forms, required reports, switch lists and train orders daily.

Developed and implemented recruitment plans to maintain full group of performers.

Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.

Handled issues swiftly to maintain adherence to the schedule.

Conveyed prompt updates regarding routing.

Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes.

Adapted quickly to unexpected changes in programming or personnel, ensuring continuity of performance standards.

Enhanced audience engagement by conducting performances with high energy and precision.

Improved ensemble cohesion with targeted feedback on technique and interpretation.

Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new situations.

Excellent communication skills, both verbal and written.

Worked well in a team setting, providing support and guidance.

Demonstrated respect, friendliness and willingness to help wherever needed.

Assisted with day-to-day operations, working efficiently and productively with all team members.

Passionate about learning and committed to continual improvement.

Worked flexible hours across night, weekend, and holiday shifts.

Managed time efficiently in order to complete all tasks within deadlines.

Paid attention to detail while completing assignments.

Manipulador Y Materiales, 02/2022 - 09/2023

Daikin – Houston, TX

Verified and noted count and condition of cargo received.

Loaded and unloaded trucks.

Inspected freight for any damage or faults prior to loading.

Utilized proper lifting techniques to facilitate safe and efficient handling of freight.

Packed items to meet shipping requirements.

Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.

Contributed to team cohesion and morale by fostering a positive work environment and consistently offering support to colleagues when needed.

Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.

Demonstrated versatility in managing multiple responsibilities including order picking, packing, labeling, documentation preparation, and equipment maintenance.

Maintained clean and organized work area to improve efficiency and comply with regulations.

Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Operated equipment while observing standard safety procedures.

Loaded and unloaded materials onto and off of trucks for fast shipment.

Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Successfully navigated large shipments of materials through tight spaces and busy facilities.

Maintained clean, orderly work environment free of hazards.

Sorted and organized packages to make deliveries to correct address.

Assisted in receiving, stocking and distribution of merchandise.

Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Participated in continuous improvement initiatives, suggesting innovative solutions to enhance operational efficiency.

Facilitated collaborative work environment by assisting coworkers with complex or oversized shipments.

Increased throughput by efficiently sorting and allocating goods to their designated areas.

Enhanced team productivity with thorough training on latest freight handling techniques and safety standards.

Achieved rapid turnaround times for inbound shipments through swift unloading, sorting, and storage procedures.

Operated pallet jacks and forklifts to unload freight containers of varying weight and size.

Improved loading times for outbound trucks by employing optimal stacking techniques and maximizing available space.

Manicurist and Pedicurist, 07/2022 - Current

Margy Beauty Salon – Houston, TX

Mastered advanced nail techniques through continuing education courses, elevating the quality of services offered at the salon.

Maintained a clean and sanitary work environment, ensuring the health and safety of clients.

Improved appointment scheduling efficiency by implementing an online booking system.

Increased repeat business by building strong relationships with clients and consistently delivering exceptional service.

Used acrylics, gels and glitters to create custom nail art designs for clients.

Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Performed detailed trimming, filing and other nail services.

Executed pedicures and manicures using professional quality products and tools.

Utilized time management skills to effectively balance multiple appointments while maintaining high-quality results.

Enhanced client satisfaction by providing high-quality manicure and pedicure services.

Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.

Cleaned and sanitized tools and equipment before each client.

Assisted customers in selecting and applying appropriate nail colors.

Manipulador De Materiales, 10/2022 - 01/2023

Foxconn – Houston, TX

Solved problems timely and effectively, ensuring customer satisfaction.

Assisted operations manager with planning of routine operations and special projects.

Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.

Contributed to development of operational procedures to improve efficiency and accuracy.

Collaborated with other departments to foster smooth operation of daily processes.

Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Improved project tracking with introduction of comprehensive task management platform.

Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.

Contributed to team cohesion and morale by fostering a positive work environment and consistently offering support to colleagues when needed.

Operated computer systems to track shipments to improve efficiency and accuracy.

Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.

Enhanced warehouse efficiency by streamlining freight handling processes and implementing organizational systems.

Maintained clean and organized work area to improve efficiency and comply with regulations.

Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.

Maintained clean, orderly work environment free of hazards.

Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Unpacked and repacked items in different quantities and configurations for shipment.

Loaded and unloaded materials onto and off of trucks for fast shipment.

Helped train new employees in safe practices and warehouse procedures.

Sorted and organized packages to make deliveries to correct address.

Collaborated with team members to resolve challenges and improve productivity.

Education

Superior : Alimenticio, 01/2009

Jesus Suárez - Cuba

Honoree of [Honor Name]

Awarded [Award Name]

Relevant Coursework: [Subject] & [Subject]

Professional Development: [Subject]

Extracurricular Activities: [Activity]

Ranked in Top [Number]% of class

Capstone Project: [Project Name], [Your Role and Brief Project Description]

Completed AP course in [Subject]

Languages

English

Full Professional

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