Customer Service Food Safety
Resume:
CONTACT ME
**.*************@*****.***
Kolkata, West Bengal
LANGUAGES
English
Hindi
Urdu
Arabic
Bengali
SKILLS
Quality Analysis & Quality Control
Root Cause Analysis
Key Performance Index(KPIs)
Resource Management & Coordination
Client Interaction & Relationship Building
Vendor Management
Team Management
Incident Management
TECHNICAL SKILLS
Basic knowledge of Computer
MS-Office, Excel
IMS (INVENTORY MANAGEMENT
STSTEM).
SAP (Systems, Applications, and
Products in data processing).
SHAHNAWAZ SEIKH
CAREER OBJECTIVE
Experienced food service professional with over 10+ years managing teams in various environments, including society, US military bases, and corporate settings. Skilled in implementing food safety procedures and handling emergencies. Proficient in food safety, stock control, incident report writing, and customer service. Personable leader adept at interacting with diverse cultures. Resourceful problem solver with expertise in building and personnel management. Strong knowledge of stock control and Food safety ADAFCA.
WORK EXPERIENCE
STORE MANAGER
MBA Central Sarajevo • Bosnia and Herzegovina • July 2024 - Present STORE MANAGER
Aminia Restaurant Pvt. Ltd • Kolkata • Feb 2023 – July 2024
Oversee day-to-day operations, ensuring smooth functioning and efficiency.
Maintain accurate inventory records, monitor stock levels, and conduct regular audits.
Hire, train, and supervise store staff, setting performance expectations and providing feedback.
Deliver excellent customer service, addressing inquiries and resolving complaints.
Set sales targets, monitor performance, and implement strategies for growth.
Manage financial aspects, including cash handling, expense control, and profitability.
STORE IN CHARGE
Abu Dhabi National Hotel Compass LLC • Abu Dhabi, UAE • Oct 2017 – July 2022
Ensure strict adherence to safety policies and procedures.
Verify incoming materials against the manifest and promptly report any discrepancies or damages to the immediate manager.
Organize and allocate proper storage for materials based on their categories.
Maintain up-to-date stock records using Excel spreadsheets.
Follow the "First Come, First Out" principle for consumable items.
Collaborate with the Master, Superintendent, Supervisors, and Technicians to plan and reorder materials and spares in a timely manner.
Accurately enter data into the SAP system.
Compile MSDS reports to document the specifications and hazards of chemicals used.
STOCK KEEPER
Como Facilities Management Services • Muscat, Oman • May 2015 – June 2017
Oversee the procurement and supply of all items and services, exercising control over the process.
Negotiate favourable prices and terms with suppliers to optimize cost efficiency.
Manage and develop the purchasing team, implementing improvements to enhance performance.
INTERESTS
Stock Market
Crypto Currencies
Blockchain Technology
HOBBIES
Analyzing Stocks
Playing Chess
Reading Books
EDUCATION
B. Com (Accounting & Finance)
PERSONAL INFORMATION
Father’s Name: LT. SK Mahmood
Nationality: Indian
Passport No. P3115398
Sex: Male
Marital status: Married
Date of Birth: 10th May-1986
ASST. FLOOR MANAGER
Pizza Hut • Kolkata • Mar 2013 – Mar 2015
Conduct performance appraisal, take disciplinary actions, motivates and trains.
Assist restaurant manager in recruiting, interviewing, and hiring team members.
Maintain an awareness of all promotions and advertisements. SUPERVISOR CUM CASHIER
Spicy Village Restaurant • Muscat, Oman • Mar 2011 – Mar 2013
Oversees and supervises daily operations of the restaurant.
Prioritize, schedules, assign, and review and evaluates assigned restaurant staff.
Establishing and maintaining effective working relationships with others. TRAINING COMPLETED
T-B OSIET (Tropical Basic Offshore Safety Induction Emergency Training)
(Cert No: 52515501101120374425)
GTSC -Abu Dhabi (United Arab Emirates)
Training Date-(08.11.2020)
Expiry Date— (09.11.2024)
PROJECTS
1) ADNOC Offshore in Umm Sheif-UAP Project since Nov-2017 2) Worked for CC Energy Development in Oman
3) Worked for ENKA BEB C o n s o r t I u m in Oman 4) Worked as a Catering Store-In-Charge
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge and I am also confident of my ability to work in a team.
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