Hospitality Background with almost 10 years experience

AmreetaaThapa

E- Mail: **.*******@*****.***

Contact No- +91-953*******

OBJECTIVE

An adaptive & well-organized person, believe in self-growth with 9 years of mushrooming experience. Looking for rampant career growth in Hospitality or Mushroom Industry. Passion is learning & working into Spawn Lab, Cultivation, Harvesting, Quality control, Sales & Marketing and Administration. Previous experience 9 years in Hospitality Industry

WORK EXPERIENCE

Worked as “Mushroom Technologist” at GR Global

Limited, Mauritius

Responsible for media preparation, tissue culture & spawn making of different varieties.

Handling threat & challenges of contamination (spawn lab & cultivation)

Responsible for substrate preparation,

pasteurization/sterilization, spawning & bagging for cultivation.

Maintaining staff record, working schedule

Helping Marketing department for designing, printing labels, boxes and Sales Strategy

Worked as F & B Manager at Pacific hotel (Nagalia unit), Dehradun.

Direct reporting to GM/MD for day today analysis of hotel performance.

Responsible for Food Production & Service department smooth function.

Coordination of all 4 major departments with

intradepartmental activity.

Handling Sales & Marketing for upcoming deals related to hotel’s revenue generation.

DEC 2018

Till

FEB 2019

JAN 2022

Till

AUG 2023

Owner Operator of VALLEY FARM MUSHROOMS,

Dehradun

Certified Grower (Entrepreneurs Programme) from

Director Of Mushroom Research (DMR), Solan

Certified into Spawn Production from Director Of Mushroom Research (DMR), Solan

Knowledge of different varieties of edible Mushroom, growing techniques, spawn production, crop

management & Spent Mushroom Substrate (SMS)

Guest lecturer with Tula’s Institute Of Agriculture

Organized Mushroom workshop for more than 800

students of different colleges (Doon PG. College of Agriculture Science & Management; Maya Group Of

College; Alpine College; SGRR College; BFIT

College) and grower from different states.

Seasonal grower of edible Mushrooms

Guest Relations Manager at FOUR SEASON GROUP OF

HOTELS, GURGAON

Responsible for maintaining business relations with clients for repeated business,

Room booking on direct calls, walk-ins, MICE, Sales call to generate revenue

Booking for banquet query, sending quotes, preparing menu with guest consideration, preparing Function

Prospectus for all departments,

Responsible for property show round for enhancing potential clients.

Responsible for providing leadership to team to

improve quality, customer loyalty, productivity &

general operations.

Develop sales objectives & strategy for assigned business portfolio,

Maintain and develop new customer database,

Responsible for intradepartmental coordination,

Managing guest complaints & feedback,

Promote conference and banquets facilities indirectly in coordination with sales,

Internet Analyst at SMILEY MEDIA, Austin, USA

Core responsibilities included finding illegal

advertisements on WebPages by advertisers,

Recording the entire process pathway

Preparing daily reports.

OCT 2015

Till

JAN 2022

DEC 2011

APR 2013

APR 2010

SEP 2011

Manager Business Development at LAVASA

CORPOTAION LIMITED,Pune

Worked under Tourism & Business Development Department. Sr. Business Development Executive at AAMBY VALLEY LTD., SAHARA CITY, Lonavla

Dealing with CMM Level 1-5 corporate clients

handling conferences, wedding, birthday parties, social gatherings etc,

Analyze repeat attendance of client based on Sales & Marketing information.

Coordination with different department for handling guest inquiry for room sales, preparing menu, supervise events set up, etc,

Flow of information of upcoming Corporate Conference

& events. assisting frequent guest for site visit for upcoming conference & leisure trip in order to increase business/ revenue client,

To cultivate client relationships, increasing customer satisfaction and repeat sales by handle guest complaints

& feedbacks,

Updating previous & upcoming records; documentation to monitor the targeted business.

Banquet Sales Executive at THE BRISTOL HOTEL,

Gurugram.

Responsible for preparing daily sales report

Handling day-to-day sales meet & cold calling

Coordinated with Front office, F and B Production & other related departments to assist guest/ client for property visit

Handling guest queries related with décor, buffet set up, seating etc.

Stewardess at THE GRAND HYATT, New Delhi - Worked

in specialty Japanese Restaurant

Recognized as the best service staff and selected to serve the Honorable “Queen & Prince of Bhutan.”

Responsible for taking care of food orders from guests, on time service delivery, maintaining the setup &

JULY-SEP2009

2009

JUNE 2006

JUNE 2009

DEC 2005

JUNE 2006

DEC 2004

DEC 2005

standard of the restaurant, to upkeep crockery, cutlery & bar inventory updated, Assisted and advised customers to increase food consumption, Opening & closing the restaurant settling cash, credit & float, Assisted briefing, staffing, training etc. with subordinates

EDUCATION

Spawn Production Certified (2022): Director Of Mushroom Research, Solan

Spawn Production Certified (2016): Director Of Mushroom Research, Solan

Entrepreneurs Certification (2015): Director Of Mushroom Research, Solan

Bachelors’ in Hotel Management (’02-’05): National Institute of Hotel Management, Dehradun, India-

Front Office, F&B, House Keeping, Food Production, Accounts, Marketing& Management

Bachelors’ in Science (’99 – ‘01): Devi AhilyaVishvaVidhyalaya, Indore, India

Intermediate (XII) (’95 – ‘97): KendriyaVidhyalaya, Mhow, India Higher Secondary(X) (‘94): KendriyaVidhyalaya Indian Military Academy, Dehradun

SKILLS ACQUIRED

Customer Relationship – Establishing contacts with existing clients and building rapport with prospects, handling customer complaints/feedback/suggestions and fulfilling demands of high-end customers

F&B- Organized and Managed several functions with guests up to 500, coordinated with front office/reservations/sales/production/event

(all of the operations org hierarchy) team to execute final day operation, meticulous planning to make sure all the requirements are timely met

Sales and Marketing – Guest orientation and walk through, building pipeline for potential customers, cold calling and building personal rapport for business referrals and network

Computer Skills – Versatile in MS Office applications. Used MS Outlook vigorously to organize daily stuffs, plan and execute on various tasks

PERSONAL DOSSIER

DOB- 8

th

Jan 1979

Hobbies: Travelling, Yoga, Meditation, Music, Farming and Reading. Strengths: Addicted to learn & implement. Always looking to instill process oriented structure at workplace

Weaknesses: Detail oriented and outright honest

OTHERS/ACTIVITIES

The Uppal Orchid, New Delhi - Attended a one-week

seminar/training course for outdoor catering

RK’s Frontline Academy, Secunderabad – Certified Inflight Hospitality

Grew up in Army atmosphere which has instilled in me good morals, values and discipline which I pride myself in

Always worked my way up and pretty confident of my potentials in Hotel industry

REFRENCES

Upon request.

Contact this candidate