Customer Service Assistant Manager
Resume:
MATTHEW KOSTENUK
Edmonton, Alberta, T5R 4G4
780-***-**** Mobile ***********@*****.***
STRENGTHS:
-Exceptional customer service and relations
-Reliable and hardworking, achieving efficiency
-Meeting goals and sales quotas on a consistent basis
-Able to excel in a Management position and lead a team of employees
-20 years of experience in Sales, Retail, and Hospitality
-Able to learn quickly and adapt to new environments
-Can multi-task and able to work any and all departments
EXPERIENCE:
Hudsons Bay - Department Manager October 2022 - Present
-Provide customer service excellence
-Product knowledge. Ensuring all customer needs are met
-Sales transactions and developing customer relations
-Processing cash and all other forms of payment
-Suggestive selling including the company credit card
-Opening and closing of the store. Oversee daily operations
-Sales in all department areas, including Suits, Denim, Shoes, Childrens, and Housewares
-Obtain and exceeding sales targets, including KPI’S
Cash Canada - Sales and Loan Associate October 2020 - September 2022
-Finding Financial Solutions for Customers needs
-Buying and Selling of store merchandise
-Handling Cash and other Payment options
-Merchandising, Purchasing and Selling
-Collateral loans to customers, Providing Customer Service Excellence
-Research, test, and market items
Chuck E. Cheese - Assistant Manager September 2019 - October 2020
-Acting Cash Manager
-Overseeing Day to Day operations
-Manager on Duty when General Manager is absent
-Active in all areas of the restaurant, including cash, kitchen, game room, and showroom
-Coaching and training staff, Ensuring a great experience for every customer
-Ensuring Food and Safety regulations are met
-Creating the perfect birthday party for each child
Stockhomme – Manager April 2018 – April 2019
-Opening and Closing of the store, Overseeing Day to Day Operations
-Providing Excellent Customer Service
-Merchandising, scheduling, keeping accurate financial records
-Obtaining and maintaining sales goals and targets
-Creating a positive environment for Customers and staff
-Managing, Coaching, Training, and hiring of employees
-Creating a successful work environment
Bluenotes – Manager August 2017 –March 2018
-Overseeing Day to Day Operations
-Opening and Closing of the store
-Providing Excellent Customer Service
-Hiring and Training of staff of 15 employees
-Merchandising, Scheduling
-Stock, creating displays
-Obtaining sales goals and targets, Creating a successful work environment
Famous Footwear - Assistant Manager October 2016-August 2017
-Handling Day to Day Operations
-Opening and Closing of the store
-Providing Quality Customer Service, Obtaining and exceeding Sales Goals
-Supervision of approximately 10 employees
-Train New Hires, Keeping store organized
-Merchandising and Stock, Maintaining accurate records
Pantorama – Manager July 2013 – September 2016
-Quality Customer Service
-Supervise staff of approximately 12 employees
-Merchandising and Suggestive Selling
-Stock and Inventory, In charge of day to day operations
-Obtaining sales goals and Scheduling
-Sales Coaching with staff members, Hiring and Training of new associates
-Updating and keeping accurate financial records
Winners – Cashier/Cash Office April 2010 – July 2013
-In charge of Cash Office
-Organizing receipts and preparing the cash for the next day
-Worked all Departments in the store which included:
Cash, Jewellery, Markdowns, Warehouse, Men’s and Ladies
-Quality Customer Service and Suggestive selling, Ensuring all departments run efficiently
-Stock and Inventory, Counting and preparing 15 tills for next day
-Ensuring all money, receipts, and other forms of payment balance correctly
EDUCATION:
-General High School Diploma - Trained for Commercial Acting from C.M.A.C.
References Available Upon Request
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