Business Intelligence Process Improvement
Resume:
Kariann Martin
USA *********@******.***
PROFESSIONAL SUMMARY
Highly skilled and results-oriented business intelligence professional with a Master’s in Business Intelligence (MSBI), specializing in data-driven decision-making, automation, and process improvement. Over 5 years of experience as a Senior Fraud Representative at Navy Federal Credit Union (NFCU), where I successfully applied data mining, risk analysis, and automation techniques to mitigate fraud and enhance operational efficiency. Known for delivering actionable insights through advanced data analysis and reporting, as well as implementing business process optimizations. Adept at SAP and BI tools, with a proven ability to collaborate cross-functionally and lead teams to achieve company objectives. KEY SKILLS AND QUALIFICATIONS
Data Analysis & Reporting: Skilled in qualitative and quantitative analysis, using SAP, Cognos, Six Sigma, and IBM tools for actionable insights.
Process Improvement: Expertise in mapping workflows, automating processes, and driving continuous improvement across business operations. Risk Analysis & Fraud Prevention: Identified and prevented hundreds of thousands of dollars in fraud at NFCU by analyzing transaction patterns and data anomalies. Business Intelligence Tools: Proficient in SAP, Cognos, Espinx, RSA, IBM Content Navigator, and advanced Excel.
Team Leadership: Strong team player with experience in training, mentoring, and leading projects to deliver business outcomes.
Presentation & Reporting: Expert in creating impactful presentations, reports, and whiteboard sessions to communicate complex data insights to stakeholders. Automation & Efficiency: Focused on leveraging automation to eliminate redundancies and improve productivity in a fast-paced, service-driven environment. Customer-Centric: Adept at providing exceptional customer service while maintaining confidentiality and professionalism in all interactions. EDUCATION
Master of Science in Business Intelligence
[University Name] [Graduation Year]
Key Coursework: SAP Business Suite, Data Mining, Data Visualization, Predictive Analytics, Risk Management, and Automation.
Bachelor of Science in Applied Business Management Grand Canyon University 2021
Associate of Arts in Business
College of Lake County 2015
Focus: Interpersonal Communication, Economics, Administration Associate of Science in Biological Science
College of Lake County 2015
Focus: Health & Wellness, Advanced Medical Studies Certified Nursing Assistant (CNA)
College of Lake County 2010
Nationally Licensed Massage Therapist (CSMT)
2006
PROFESSIONAL EXPERIENCE
Senior Fraud Representative / MSR IV
Navy Federal Credit Union (NFCU) 2018 – 2023
Led fraud prevention initiatives, identifying and preventing over $100,000 in potential losses through data analysis and risk assessment.
Used SAP and other business intelligence tools to monitor transactional data, identify fraud patterns, and automate detection processes.
Created detailed reports, presentations, and whiteboards to present findings to senior management and collaborate on solutions to reduce risk. Led initiatives to automate manual processes, cutting waste and redundancies, resulting in a 20% improvement in team productivity.
Trained and mentored new and existing team members on process improvements, automation tools, and risk analysis techniques.
Awarded the Richard Cobb Award for consistent achievement and excellence in process improvement and fraud detection.
Quality Assurance & General Labor
Waukegan, IL 2015
Worked to streamline quality control processes, identifying inefficiencies and helping to implement automation tools to improve workflow efficiency. Patient Care Technician / Hospice
Advocate Health Care, Barrington, IL 2012 – 2016 Assisted in patient care and hospital administration while contributing to workflow optimization in patient management.
Licensed Massage Therapist
Elizabeth Arden Red Door Spa, Chicago, IL 2008 – 2010 Delivered personalized customer care, managed appointments, and provided therapeutic services, contributing to client satisfaction and retention. Medical Assistant Manager
Argyle Medical Center, Chicago, IL 2003 – 2008
Managed day-to-day clinic operations, scheduling, and patient care, while optimizing administrative workflows for better operational efficiency. CERTIFICATIONS & TRAINING
Six Sigma Green Belt
Cognos & Espinx (BI Tools)
SAP Certified Associate
Certified Nursing Assistant (CNA)
Nationally Licensed Massage Therapist (CSMT)
ADDITIONAL SKILLS
Software: Microsoft Excel (Advanced), Word, PowerPoint, Visio; SAP, Cognos, Espinx, IBM Content Navigator
Process Improvement: Six Sigma, Lean Methodology, PIA Languages: English (Fluent), Spanish (Basic)
COMMUNITY ENGAGEMENT & VOLUNTEERING
Event Organizer & Team Building Coordinator: Organized and executed team-building events to foster collaboration and community support.
Volunteer: Engaged in various community initiatives and charity events. HONORS & AWARDS
Richard Cobb Award: Recognized for consistent excellence in fraud detection, process improvement, and team leadership Navy Federal Credit Union.
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