Human Resources Los Angeles

SUSAN AVAKIAN

Los Angeles, CA

Mobile: 818-***-****

*****.*******@*****.***

PROFESSIONAL SUMMARY

As a highly skilled and experienced professional, I have experience operating the administrative functions of a fast-paced office while also providing top-tier service in customer facing environments. Proficient in complex project coordination, human resources, and administrative support, I routinely and discreetly work with management to support project related goals.

WORK HISTORY

Tarzana Treatment Centers

Human Resources Supervisor, 05/21 - Present

• Successfully manage a team of coordinators supporting a 1,000-employee organization cross 7 different physical locations

• Provide oversight for HR Department including compliance and regulatory filings related to Workers Comp, OSHA and FMLA

• Oversee the annual open enrollment to meet and exceed critical timelines

• Conduct new hire orientation while overseeing oversee benefits processing as well as acting as a Custodian of Records for employment documentation

• Certified and cleared by DOJ to process fingerprints and conducts live scan clearances Human Resources Coordinator, 10/16 - 05/21

• Managed the new enrollment benefits process for new employees to ensure compliance and completeness in a complex and sensitive environment involving employee records

• Facilitated reconciliation of benefits billing and submission process

• Acted as an employee liaison to answer questions regarding company policies

• Facilitated employee grievance process and supported the investigation and review process

• As a subject matter expert for our department, acted as functional lead for the implementation of a new HR system and assisted with data migration

• Provided user acceptance and transition support in changing payroll companies

• Assisted management in setting up new processes and procedures related new systems, employee self-service, workflows, benefits processing, and reporting

• Conducted training for new HR system to employees and supervisors Human Resources Assistant, 10/14 - 10/16

• Managed the new enrollment benefits process for new employees to ensure compliance and completeness in a complex and sensitive environment involving employee records

• Facilitated reconciliation of benefits billing and submission process to accounts payable for payment

• Ensured the thoroughness and accuracy of new hire processing for payroll

• As a subject matter expert for our department, acted as functional lead for the implementation of a new HR system and assisted with data migration

• Provided user acceptance and transition support in changing payroll companies

• Assisted management in setting up new processes and procedures related new systems, employee self-service, workflows, benefits processing, and reporting

Tri-Tech Restoration and Construction Co., Inc.

Project Coordinator and Human Resources Administrator, 08/96 - 10/14 PROJECT COORDINATION, OFFICE MANAGEMENT & CUSTOMER SERVICE

• Managed all daily office operations; oversee office staff operations, interact with all departments, vendors, and executive management to ensure corporate goals are met

• Facilitated scheduling of subcontractors for every phase of construction and maintain subcontractor agreements, billing, preliminary notices, and lien releases

• Worked with CEO to implement short- and long-term organizational goals, objectives, policies, and operating procedures

• Assisted with improving existing processes to increase efficiency and achieve corporate goals HUMAN RESOURCES

• Coordinated and manage employee relations regarding performance management, hiring, termination and implementation of policy or compensation changes

• Administered and manage employee benefit programs including health and medical insurance, retirement plans, savings plans, etc.

• Maintained company insurance policies, i.e., general liability and workers compensation insurance

• Developed and maintain OSHA compliant policies and procedures for injury wellness programs and safety training documentation

• Assisted employees with corporate and HR related policies, procedures, and benefits

• Managed worker’s compensation claims, related records processing, and follow-through

• Maintained employee records to ensure accuracy and consistency of data and accrued benefits

• Accurately processed a complex commission-based payroll system on a timely basis ACCOUNTING ADMINISTRATION

• Maintained relationships with banking, insurance, and accounting personnel

• Conducted audits of company accounts and financial banking transactions to ensure compliance

• Reconciled A/R collections; process appropriate paperwork to ensure timely cash flow

• Monitored incoming invoices to ensure accuracy and timely processing of all A/P SOFTWARE PROFICIENCIES

Microsoft Office 365 (Outlook, Excel, and PowerPoint), QuickBooks, Ascentis HR System, ADP/WFN HR and various payroll systems.

EDUCATION

Pasadena City College; General coursework

Glendale College; Child development

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