Customer Service Client Relations

P Patricia (Patty) Joyce

727-***-**** **********@****.*** Wesley Chapel, FL 33543

SKILLS

• Reception Management

• File Organization

Multi-line phone

operation

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• Appointment Setting

Reception Area

Maintenance

•

• Mail handling

Document scanning and

digitization

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• Document Management

• Appointment Scheduling

• Client Relations

• Calendar Management

• Scheduling appointments

Visitor access

management

•

Confidential information

management

•

• Meeting Support

PROFESSIONAL SUMMARY

Dynamic and detail-oriented professional with proven experience in reception management and client relations, notably at Pinellas County Government. Excelled in maintaining confidentiality, managing multi-line phone systems, and enhancing customer service. Demonstrated ability to streamline document management processes, significantly improving operational efficiency. Skilled in fostering positive interactions and efficiently scheduling appointments, reflecting a commitment to excellence and teamwork. WORK HISTORY

May 2006 - July 2011

Receptionist Administrator, Welcome Home Organizing and Packing Company, Bellaire, TX April 1977 - February 2006

Secretary To The Director Of Volunteer Services, Pinellas County Government, Clearwater, FL

• Answered incoming calls, directing clients to individuals addressing specific needs. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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• Kept reception area clean and neat to give visitors positive first impression.

• Handled complaints and questions, and re-directed calls to other team members. Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

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• Answered multi-line phone system and enthusiastically greeted callers.

• Maintained daily report documents, memos and invoices.

• Scheduled appointments and conducted follow-up calls to clients.

• Handled daily scheduling tasks and provided administrative support for entire department. Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

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Entered data into system and updated customer contacts with information to keep records current.

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• Maintained electronic filing systems and categorized documents. Responded to emails and other correspondence to facilitate communication and enhance business processes.

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• Provided clerical support to company employees by copying, faxing, and filing documents. Managed executive calendars, scheduling appointments and meetings to optimize time management.

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Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

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• Created and updated records and files to maintain document compliance. Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

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Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.

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Facilitated communication between departments for improved collaboration and project success.

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Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.

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Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.

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Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

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• Managed filing system, entered data and completed other clerical tasks. EDUCATION

June 1960

High School Diploma, Business Course

Regina High School, Adelphi, MD

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