Customer Service Call Center
Resume:
CONSUELITA
TEUDO
**********@******.***
Tampa, FL 33610
Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
PROFESSIONAL SUMMARY
Curkil - Inbound Call Center Agent-Remote
Tampa, FL • 01/2020 - Current
Tampa General Hospital - Insurance Verification Specialist Tampa, FL • 11/2018 - 12/2019
Amalie Oil Co. - Administrative Assistant I
Tampa, FL • 03/2018 - 11/2018
WORK HISTORY
Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
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Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
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Trained and coached new call center team members on computer systems and customer service strategies.
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Documented and detailed calls and complaints using call center's CRM database.
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Researched issues through identification of similar past problems and recommended most appropriate solution.
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Assured timely verification of insurance benefits prior to patient procedures or appointments.
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Completed administrative patient intakes with case histories, insurance information and mandated forms.
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Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
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Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
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Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
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Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
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• Coached new employees on administrative procedures, company SKILLS
• Customer Inquiry and Response
• Call Documentation
• Customer Data Confidentiality
• Upbeat and Positive Personality
• Order and Refund Processing
• Needs Assessment
• Efficient and Detail-Oriented
• Inbound and Outbound Calling
• Customer Service and Assistance
• Correcting Discrepancies
• Issue and Complaint Resolution
• Call Controlling
• Detailed Evaluations
• High-Volume Environments
• Service Recommendations
• Analytical Thinking
• Coordination and Scheduling
• Attention to Detail
Organization and Time
Management
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• Prior Authorization Processing
• Collaborative Relationships
Chamberlain High School
Tampa, FL
High School Diploma
EDUCATION
CCS Dial - Customer Service Representative
Tampa, FL • 05/2015 - 03/2018
policies and performance standards.
Handled client correspondence and tracked records to foster office efficiency.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Provided primary customer support to internal and external customers.
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Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
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Available Upon Request
REFERENCES
Contact this candidate