Talent Acquisition Call Center

Melissa Blackwell

*****************@*****.*** 408-***-****

Sacramento, CA

PROFESSIONAL PROFILE

My expertise lies in the management of successfully leading full-cycle recruitment processes for high-volume Retail Management, Merchandising, Marketing, Product, Design, and call center teams, diversity Initiatives, process improvements, vendor management, and the development of strategic staffing plans.

Talent Acquisition Advisor

Sephora, LVMH San Francisco, CA Feb 2021-Present

Talent acquisition professional responsible for all full-cycle recruiting within the Retail Management, Marketing, Merchant, Creative, and Analytics functions at Sephora

Partner closely with hiring managers, including C-level executives, manage stakeholder relationships across the company and solved problems with varying complexities at all stages

Drive interview process, streamlined workflows, and implemented best practices for efficiency and scale-able success.

Take ownership, ensuring a world-class candidate's experience

Drive diversity and inclusion initiatives across various teams, moderated open discussions among hiring managers to debate the importance of diversity, mindfulness of unconscious bias, diversifying interview panels, and other ideas to achieve recruitment goals

Supported talent initiatives such as internship, rotation, and mentoring programs in a global organization

Build and maintain solid relationships with organizational leadership and HR Business Partners to develop recruiting strategies and assess future talent needs

Lead, Talent Acquisition Partner

Gap Rocklin, CA March 2018 –Jan 2021

Led high-volume recruitment efforts for the Gap Technical Service Team Call Center

Full life-cycle recruitment for Technical and Non-Technical roles. Successfully hired positions in the following areas: Technical Support, Help Desk, Network Support, Software Engineering, and other miscellaneous roles.

Supervise the day-to-day recruitment operations

Manage and establish recruitment priorities

Participation on the team as a Senior Recruiter with expectations of the fulfillment of open requirements

Report and summarize forecasts, statuses, and new opportunities on the weekly basis to management

Partner closely with hiring managers to understand their hiring needs and goals

Formulated staffing strategies and tactics to support goals and objectives

Managed vendor relationship with Pro Unlimited for contract employee onboarding

Foster strong business partnerships with managers by educating/coaching managers on best practices, the hiring process, and their responsibility in hiring successfully

Senior, Talent Acquisition Recruiter -Engineering Product Management

Yahoo Sunnyvale, CA January 2017 –Sept 2017 (Contract – relocated)

Led end-to-end recruitment for full life circle recruitment efforts for all US locations

Full life-cycle recruitment for the Product Management engineering teams

Maintained pipeline activity, candidate status, and performance metrics on a regular basis

Partnered closely with client groups to understand their hiring needs and goal

Lead, Technical Talent Engagement Partner

eBay San Jose, CA December 2015 – January 2017

Led end-to-end Recruiting for full life circle Technical and non-Technical recruitment efforts for all US locations

Full life-cycle recruitment for Technical and Non-Technical roles. Successfully hired positions in the following areas: Backend Engineers, .Net Engineers, Data Analytics, and other miscellaneous roles.

Hire, train and manage technical recruiters on the team

Manage and establish recruitment priorities Maintained pipeline activity, candidate status, and performance metrics on a regular basis

Technical Talent Acquisition Recruiter

Cisco Systems San Jose, CA September 2014 –December 2015

Full life-cycle recruitment for Technical and Non-Technical roles. Successfully hired positions in the following areas: Backend Engineers, .Net Engineers, and Data Analytics, and other miscellaneous roles.

Maintained pipeline activity, candidate status, and performance metrics on a regular basis. Partnered closely with client groups to understand their hiring needs and goals

Formulated staffing strategies and tactics to support corporate goals and objectives

Manage an exceptional candidate experience

Education:

Arizona State University

Bachelor of Science, Psychology

Skills:

Excellent Understanding and use of applicant tracking systems; SuccessFactors, Bullhorn, iCIMS Workday, Newton, Jobvite, Taleo and Virtual Edge. HRIS: ADP and Workday. Experienced in: Employment Laws compliance, wage, and hour, EEO, immigration process, compensation, employee relations, MSP, Vendor Management, VMS and benefits. Recruitment Methods: LinkedIn Recruiter, Diversity recruitment, College recruitment, Twitter, Facebook, Google, Git-Hub, Gild, Stack overflow, X-ray, Boolean, candidates direct, and Virtual Job Fairs. International: Experience supporting Canada, New Zealand, United Kingdom

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