Customer Service Automotive Sales

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KHALFI MOHAMED ABDEL-ILLEH

Algiers, setif / Nationality: Algerian

+213-********* **********@*****.***

Summary

Experienced professional with a strong background in delivering high-quality customer service in diverse industries, including automotive sales and hotel assistance. Recognized for exceptional interpersonal skills and a dedication to ensuring customer satisfaction. Proven ability to adapt to dynamic environments, maintain composure under pressure, and provide a welcoming and comfortable experience for passengers. Seeking an exciting opportunity as a flight attendant to utilize my versatile skill set, attention to detail, and commitment to delivering exceptional service onboard.

Education

IFED

Certaficate in Small and medium corporate management University Mohamed Lamine Debaghine setif

3rd year at university : laws speciality

Bentouti Mohamed high school, setif

Baccalaureat degree : foreign languages

Experience

Skyfall travel agency

Assistant

-Providing exceptional customer service and assisting clients in planning and booking their trips.

-Conducting research on destinations, travel options, and industry trends to offer informed advice.

-Managing administrative tasks like organizing travel documentation and maintaining client records.

-Resolving issues or changes in travel plans promptly and effectively. Cars showroom : the flash

Sales man

-Assisted customers in selecting and purchasing vehicles based on their needs and preferences.

-Provided detailed information about various car models, features, and specifications.

-Conducted test drives and answered customer inquiries regarding vehicle performance, safety, and technology.

Negotiated prices, financing options, and trade-in values to achieve successful sales.

-Developed and maintained relationships with customers to ensure satisfaction and promote repeat business.. Additional Skills

Punctual: consistently arrive on time for your shifts and demonstrate reliability in meeting work schedules. Empathetic: the ability to understand and connect with customers, showing genuine care and concern for their needs.

Communication: effectively communicate with customers and colleagues, both verbally and in writing, to convey information clearly and professionally.

Problem-solving: having the ability to identify and resolve customer issues or concerns, finding appropriate solutions to ensure customer satisfaction.

Teamwork: working well in a team environment, collaborating with colleagues to ensure smooth operations. Languages

English: fluent

French: fluent

Arabic: native

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