Customer Service Production Manager

Louis Simmon

Production Manager/ Customer Service and Sales

***** *********** ******, ****** *******, US, 913**-***-*** 8049

**********@*****.***

Production Manager with over 32 years of experience in customer service and sales, demonstrating exceptional leadership and project management skills. Proven track record in developing innovative strategies to drive business growth, with a strong focus on client account management and interpersonal communication. Adept at achieving high performance in team building and sales targets. Employment history

Ups package deliver seasonal Nov 14 - Dec 27

Organized, delivered packages scanning them and providing great service .

Driver, Uber/ Lyft, Jun

2024 - Present

San Diego- Los Angeles

• Deliver exceptional customer service across multiple services, consistently receiving top ratings

• Resolve customer issues promptly, enhancing satisfaction and feedback scores

• Optimize routes and manage time efficiently, improving delivery times and customer satisfaction

• Ensure accurate order fulfillment and vehicle cleanliness, contributing to a superior experience

• Foster positive relationships with customers and partners, ensuring smooth operations Account Manager, Solar

Sales PowerUp, Apr

2024 - Aug 2024

San Diego, CA

• Generated leads and closed sales in door-to-door solar industry, educating prospects on energy savings

• Achieved 7 sales from 13 leads in the first four months

• Pioneered creative lead generation strategies in the solar industry

• Developed tailored pitch to address common objections, resulting in improved conversion rates

• Analyzed market trends and consumer behavior to refine sales approach

• Implemented data-driven strategies, leading to consistent growth in monthly sales figures

• Championed sustainable energy adoption in the residential sector

• Articulated long-term benefits of solar power, contributing to increased environmental awareness

Account Manager/

Team Leader, Cycles

Management, May

2024 - Jul 2024

San Diego, CA

• Led door-to-door sales team, achieving top sales performance in June

• Mapped territories strategically, enhancing team efficiency and market coverage

• Pioneered new sales approach, revolutionizing team dynamics

• Introduced tech-driven territory planning, enhancing productivity

• Cultivated client relationships, driving substantial revenue increase

• Fostered team synergy, leading to record-breaking sales

• Developed collaborative mapping strategies, maximizing coverage

• Mentored team members, significantly improving individual performance Server/ Bartender,

Theia, Apr 2022 - Apr

2024

Los Angeles, CA

• Expertly crafted cocktails and delivered exceptional service in a high-energy club environment, adapting swiftly to diverse customer needs

• Mastered mixology techniques, elevating customer satisfaction through personalized drink recommendations and swift service in a dynamic club setting

• Boosted bar sales by implementing upselling strategies and creating signature cocktails, while maintaining efficient service during peak hours

• Fostered a cohesive team environment, coordinating with kitchen staff and fellow servers to ensure seamless service and prompt order fulfillment Employment history

• Maintained meticulous inventory records, optimizing stock levels and reducing waste, resulting in improved profitability for the establishment

• Pioneered a customer feedback system, leading to menu improvements and enhanced overall guest experience, driving repeat business

Director of Cultivation,

Malibu Gold, Sep 2019 -

Apr 2022

Santa Ana, CA

• Managed 28,000 sq ft facility, overseeing 40,000 plants and 30-40 staff, boosting harvest efficiency

• Enhanced crop quality with data-driven strategies, achieving superior harvest outcomes

• Aligned growth plans with market demands and sustainability for long-term success

• Optimized resource allocation and product quality using industry insights and performance data

• Promoted continuous improvement, driving operational excellence and adapting to evolving standards

• Developed long-term growth plans aligned with market demands and sustainability, ensuring future success and operational excellence

• Leveraged industry insights and performance data to refine resource allocation and elevate product quality, driving operational advancements

• Utilized performance data to refine resource allocation and cultivation processes

• Conducted in-depth analysis of market trends to inform strategic decision-making and product development

Senior Manager,

Managing Partner,

Bonefish Grill, Oct 2015

- Sep 2019

Valencia/Tustin/Northridge, CA

• Led bar and culinary teams, reducing food costs by 3.9% and achieving 95% Eco Sure score

• Fostered team collaboration, enhancing communication and workflow

• Optimized inventory through sales trend analysis, boosting profitability

• Implemented data-driven strategies to minimize waste, enhancing operational efficiency

• Mentored cross-department staff, driving professional growth and operational success General Manager,

Maria's Italian Kitchen,

Sep 2014 - Oct 2015

Encino, CA

• Managed daily operations, enhancing customer satisfaction and service efficiency

• Implemented cost-saving measures, boosting profitability

• Trained and supervised staff, improving team performance and service quality

• Resolved customer complaints promptly, ensuring a positive dining experience

• Optimized inventory management, reducing waste and controlling costs Restaurant Manager,

Maria's Italian Kitchen,

Oct 2012 - Sep 2014

Northridge, CA

• Implemented inventory control solutions, cutting waste and boosting profitability through strategic planning

• Developed cost-effective menus, enhancing customer satisfaction and driving revenue growth

• Cultivated a team-focused environment, improving staff morale and productivity with effective mentorship

• Analyzed operational inefficiencies, applying targeted solutions to elevate restaurant performance

• Led menu innovation projects, balancing customer preferences with cost to increase satisfaction and revenue

Employment history

Restaurant Manager,

The Castaway Specialty

Restaurant Corporation,

Aug 2009 - Sep 2012

Burbank, CA

• Reduced FOH labor costs by 2% through strategic scheduling and staff management

• Lowered employee turnover by improving staff relations and providing effective coaching Employment history

• Managed EEOC training, ensuring compliance and fostering an inclusive workplace

• Enhanced guest satisfaction and sales by training staff in customer relations and service standards

• Implemented a 12-minute ticket time, optimizing food runner and expediter roles, reducing food costs

• Enhanced guest satisfaction and sales by implementing creative staff education programs, including contests and role-playing exercises

• Conducted weekly research, planning, and forecasting for sales, labor, and special events, contributing to improved profit and loss reporting Head Server/ Trainer/

Server/ Bartender, The

Odyssey Specialty

Restaurant Corporation,

Jun 2003 - Aug 2009

Granada Hills, CA

• Led training initiatives, managed schedules, achieved 100% secret shopper scores, promoted to manager

• Fostered guest relationships, driving clientele growth, spearheaded grand opening training

• Mastered 21-step service sequence, POSI systems, enhanced operations at The Castaway Restaurant

• Developed and implemented training programs, elevating service standards and team performance

• Excelled as head server, trainer, bartender, delivering exceptional service, contributing to loyalty

Server/ Bartender,

Score’s Legendary

Sports Bar, Jun 2002 -

Jun 2003

San Francisco, CA

• Mixed cocktails and served VIP guests, including MLB investors, enhancing the bar's exclusive ambiance

• Ensured a high-end atmosphere by expertly mixing cocktails for VIPs, including MLB team investors

• Crafted cocktails and provided top-tier service to VIP guests, fostering a premium bar environment

Restaurant Server,

Gladstone's Restaurant

Universal, May 1999 -

Jun 2002

Universal City, CA

• Enhanced guest satisfaction in upscale dining; mastered Aloha & Micros systems for efficiency

• Delivered exceptional service to VIP clientele, improving repeat business

• Optimized operational workflows, reducing service time and increasing table turnover Part Owner/ Investor/

Waiter/ Bartender, High

Steaks and Tequila, Jun

1998 - Apr 1999

Las Vegas, NV

• Managed daily operations, ensuring high customer satisfaction and efficient service

• Increased revenue by optimizing menu offerings and improving inventory management

• Trained and supervised staff, fostering a collaborative and productive work environment

• Handled financial transactions and maintained accurate records, ensuring transparency and accountability

Server/ Bartender/

Host, Rocky's Grill, Jun

1995 - Jun 1998

Columbus, OH

• Managed serving, bartending, and hosting duties, boosting customer satisfaction in a high- traffic environment

• Upsold menu items and drinks, leading to increased average check size and higher restaurant revenue

• Handled cash transactions and credit card payments with precision, ensuring accurate financial records

Plane Captain, United

States Navy VP -5, Sep

1992 - Sep 1994

Jacksonville, FL

• Led aircraft maintenance and inspections, ensuring operational readiness and safety compliance

• Transitioned from blue shirt to yellow shirt, demonstrating advanced skill and leadership

• Awarded Battle 'E' Ribbon for exceptional performance and mission readiness Employment history

• Coordinated with the team to streamline processes, achieving measurable improvements in efficiency

Reserve Recruiter for

Navy with Other

Functions as Asked, US

Navy Reserves, Sep

1994 - Sep 1998

Columbus, OH

• Conducted recruitment for Navy Reserves, engaging potential recruits and providing information

• Trained new recruits, ensuring they met Navy standards and were prepared for service

• Performed various duties as assigned, demonstrating adaptability and commitment

• Balanced full-time university studies with Navy responsibilities, showcasing time management skills

Education

The Ohio State University, Columbus, OH, Sep 1994 - Jun 1998 BACHELOR OF ARTS IN COMMUNICATIONS

Jacksonville Community College, Jacksonville, FL, 1993 - 1994 GENERAL PREREQUISITES

Courses

VP -5, Sep 1992 - Sep 1994

United States Navy

RESERVE RECRUITER FOR NAVY WITH OTHER FUNCTIONS AS ASKED, Sep 1994 - Sep 1998 US Navy Reserves

Skills

Effective leader Effective multi-tasker Client account management Product development Staff training development Coaching and mentoring Project management Verbal and written communication

Deadline-oriented Exceptional interpersonal

communication

Operations management Amazing attention to detail

Exceptional work ethic Student mentality Maintains positive attitude Exceptional sales and customer service skills

Additional information

CERTIFICATIONS AND

LICENSES

• ServSafe Food Handler Certification

• Passenger

• CPR Certification

Contact this candidate