Project Manager Personal Assistant

Wendy Doten

Riverview, FL *****

813-***-**** * ********@***.***

OBJECTIVE:

To obtain a career where I may use my years of Operations/Office Management/Customer Service experience and knowledge. to aid and support a company's continued success and prosperity. I am an outgoing professional who thrives on wearing multiple hats. Experienced in managing a wide range of administrative and executive support related tasks in a solo atmosphere and as a collaborator. SKILLS:

Proficient at Microsoft Office, Windows, QuickBooks, and Customer Appointment Manager. Excellent people skills, building long standing rapport with customers for customer retention and overall friendly disposition. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Strong organizational and planning skills. Knowledge of accounting, data and administrative management practices and procedures.

PROFESSIONAL EXPERIENCE:

Executive Personal Assistant/Estimator/Jr. Project Manager

(Construction Industry) 2020-2024 Operations Manager (Promotional Products Industry) 1997-2009 Office Manager (HVAC Industry) 2009-2020 Legal Assistant/Executive Personal Assistant 1989-1997 Estimator/Junior Project Manager/Executive Personal Assistant 02/20 – 03/24 Environmental Equipment Sales, Inc. Riverview, FL Received and analyzed blueprints and project plans to provide estimates for sanitary sewer lift stations. Prepared estimates for Sr. Project Manager’s review. Created procedure for tracking all phases of estimate process. Created and utilized Project Management worksheet for each ongoing project, ensuring all project tasks and schedules were completed in a timely manner. This included obtaining pricing and ordering of materials, obtaining necessary permit information, scheduling of critical items, correspondence with customers and meeting with Sr. Project Manager to ensure all tasks were being managed and completed appropriately. Processed employee hours via QuickBooks T- Sheets program, and processed weekly payroll through QuickBooks. Interviewed potential employees, performed all onboarding of new employees with all necessary new hire paperwork such as employee forms, benefit enrollment forms, direct deposit, and tax forms. Processed all office and vendor payables, matching of pick tickets, assigning due dates, printing, and sending out of checks during the bulk of my employment. Assisted Owner of the company with personal and business-related e-mails, maintaining calendar, scheduling appointments, creating correspondence, attending management meetings, and taking minutes, arranging travel, running errands, organization and filing of personal items and documents and maintained strict confidentiality and trust with sensitive information. Office Manager

05/15 – 02/20 Air It Cool Corporation Valrico, FL

Organized and scheduled service calls from Home Warranty Companies, Property Managers, Commercial Customers and Homeowners. Direct liaison between technicians and owner of company. Researched and ordered parts, created estimates, followed through from time of technician diagnosis to completion of job. Updated and managed all service calls daily and all aspects of invoice management. Maintained and processed all company e-mail accounts. Managed relationships with vendors and Warranty companies’ contracts and price negotiations. Managed office services by ensuring office operations and procedures are organized, correspondence is controlled, clerical functions are properly assigned and monitored. Oversaw customer inquiries and complaints. 05/09 – 05/15 Kassel’s Appliance & A/C Repair Odessa, FL See Air It Cool Corporation. I held the same responsibilities but oversaw three office employees. Operations Manager

06/97 – 04/09 JB of Florida, Inc. Tampa, FL

Oversee daily operations, supervising office and inside sales staff. Managed A/R and payroll. Trained new sales personnel. Collaborated firsthand with the President of the company on special projects, large volume orders, supplier issues and all other issues as they arose. Arranged bi-yearly client tradeshow. Functioned as liaison between sales force and suppliers. Maintained and negotiated special pricing with suppliers. Coordinated showroom, catalog room and sales and client meetings. Oversaw all aspects of orders from inception to receipt, for President’s customers and my own.

Legal Assistant/Executive Personal Assistant

09/93 – 05/97 Rick Terrana, Esquire Tampa, FL

Provided total support in all professional, personal, and administrative aspects of the law firm. Supervised receptionist, law clerks and interns. Aided in discovery trial/hearing preparations, deposition arrangements. Transcribed and proofread legal documents, indexed, and updated pleadings and discovery binders. Drafted correspondence and pleadings. Maintained professional and social calendars to ensure all critical dates and deadlines were met. Managed all A/R and A/P and personal payables. Maintained general operating and trust accounts. Tracked and posted billable hours. Arranged all personal travel and appointments. 09/89 – 09/93 Blain & Cone, P.A. Tampa, FL

See Rick Terrana Esquire. I held the same responsibilities as there. Legal Assistant to Lester M. Blain, Esquire. EDUCATION:

Thomas Jefferson High School, Tampa FL Received Academic Diploma. Hillsborough Community College, Tampa Florida Business Administrative Classes