Customer Service Mental Health

NEGEL TRAIL-BOGLE

**********@*****.*** +1-302-***-**** Spanish Fort, AL 36527

Dependable and highly motivated professional with a track record of success, attention to detail and proactive mindset. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Empathy

Active Listening

Communication

Adaptability

Detail Oriented

Decision Making

Confidential

Multi-tasking

Crisis Intervention

Solution-focused

Office Administration

COUNSELLOR Radiant School 03/2014 - 06/2019

Facilitated individual and group counseling sessions addressing personal, social, and behavioral challenges Successfully executed an anti-bullying campaign, leading to a reduction in student conflict rates Mediated conflicts and misunderstandings among students Introduced the PARS (Peace and Respect in School) initiative Collaborated with administrators and teachers to effectively address students' needs Conducted diagnostic test analysis and collaborated with teachers to enhance learning outcomes Formulated action plans involving students, teachers, and parents to boost overall performance and personal success.

Established collaborative relationships with parents and guardians in order to provide effective care for their children.

Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.

Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.

Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty. Organized workshops and seminars for parents on topics such as bullying, anxiety, stress management and college readiness.

Assisted families in understanding resources available within the community to address their needs. Collaborated with teachers to develop strategies for improving student performance in the classroom. Advised students on course selection decisions based on their goals and strengths. Counseled students regarding variety of social, educational and interpersonal issues. Maintained student records and developed individual education and behavior plans to promote student success. Promoted parent and teacher partnerships and communications to support students educational goals. Designed and delivered classroom guidance lessons focused on topics such as bullying prevention, study skills, and college readiness.

CUSTOMER SERVICE REP/ ADMINSTRATIVE ASSISTANT Grace Kennedy Shipping 04/2002 - 01/2007 Summary

Skills

Experience

Responded promptly to customer inquiries through various channels Resolved customer complaints

Notified customers of shipment arrival or delay

Managed filing system

Organized employee training

Managed inventory

Answered and dispatched phone calls

Managed receptionists, telephone operators and bearers Organized events.

Organized and maintained filing systems for documents and records. Ensured office equipment was operational, stocked with supplies and maintained in a clean condition. Assisted in the preparation of reports, presentations and correspondence. Maintained an inventory of office supplies ensuring stock levels were adequate at all times. Assisted with event planning activities such as conferences or seminars. Developed positive relationships with internal customers through effective communication techniques. Coordinated special projects as assigned by management staff. Archived confidential material securely following established procedures. Handled incoming calls and directed callers to appropriate department or employee. Assisted with set up for social events and food deliveries. Offered reception coverage to relieve staff during absences or breaks. Reviewed and approved vendor invoices.

Provided HR administrative assistance to management team. LIBRARY ASSISTANT Jamaica Library Service 01/1994 - 01/1998 Proficient in cataloging and organizing library materials for easy patron access Provided excellent customer service by assisting with material location, checkouts, and resource inquiries Conducted regular audits and managed library inventory to ensure a current and well-maintained collection Implemented library management systems and integrated technology tools for streamlined processes Engaged in collaborative efforts for outreach programs, events, and community engagement within the library. Provided reference and reader's advisory services to library patrons. University of Delaware Newark, DE Expected in 06/2025 Master of Arts: Business Administration-Hospital Administration Northern Caribbean University (Jamaica) 12/2012

BSc in Psychology

Northern Caribbean University (Jamaica) 12/2011

Associates in Family Life Education

Mico Teacher's College (Jamaica) 12/2001

Diploma in Guidance and Counseling

Education

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