Customer service skills
Resume:
Andrea Small
High Point, NC *****
***************@*****.***
Hands-on production leader bringing top-notch skills in team management, line monitoring and quality control. Skillfully oversee the work of employees and correct problems to keep operations efficient. Eager to help [Type] company improve performance by developing motivated, hardworking employees.Motivated and passionate Shift Supervisor with [Number] years' experience producing products by motivating staff and standardizing workflow. Able to make positive impacts by clearly communicating expectations and evaluating results. Adept at improving process flows and employee morale.
Work Experience
Lead.
The Budd Group-Winston-Salem, NC
October 2018 to September 2024
Lead
Advanced team by recruiting, leading, teaching, and promoting growth opportunities. Protected team members by keeping each worker consistently operating in a safe manner. Assistant manager
Burger King-High Point, NC
April 2006 to September 2018
Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers.
Coached, trained, recognized, and managed all aspects of performance for store associates and developed a bench of talented workers.
Supervised hourly and temporary personnel, provided work direction and reviewed work processes. Stayed current with all store initiatives and communications, sharing with associates as required. Whitney M. Young Jr
Whitney M. Young Jr. Health Center-Albany, NY
February 2002 to April 2005
Receptionist
Education
High School Diploma
Franklin High School - Franklin, VA
June 1986
Skills
• Training and development
Staff development
Manage schedules
Store opening and closing
Inventory management
Training and mentoring
Sales enablement
Data analytics
• Team management
• Shift management
• Computer skills
• Microsoft Word
• Typing
• Customer service
• Organizational skills
• Communication skills
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