Office Manager
Resume:
LEANN EDEN
OFFICE MANAGER
CONTACT SUMMARY
*****.*****@*****.***
Lindenhurst, NY
Highly skilled Dental Office Manager with 5+ years of experience in coordinating and managing office operations. Proficient in handling patient scheduling, billing, and staff supervision. Successfully increased office efficiency and revenue by implementing streamlined processes and training programs. Adept at building strong relationships with patients and delivering exceptional customer service. SKILLS EXPERIENCE
• Cloud9 Software
• Ortho Viewpoint
• Ortho Edge Imaging
• Microsoft Word, Excel
• Leadership
• Communication
• Organization
• Problem solving
• Strategic thinking
• Teamwork
Sukoff Orthodontics 2015-Present
Office Manager 2017- Present
• Maintained the daily operations and revenue enhancements necessary to keep a competitive dental office viable
• Manage and organization patient scheduling, payment schedules and inquires
• Performed office duties: politely answered phones, scheduled and confirmed appointments, filing, copying, scanning, faxing and ordering supplies
• Assist in practice’s collections protocol for all outstanding balances
• Increased overall revenue of dental office by continually achieving personal monthly production goals
• Maintained patient records and accounts while enforcing HIPPA standards
• Participated in employee recruitment, promotions and terminations EDUCATION Treatment Coordinator 2015-2017
• Ensure completion of the cycle from the clinical diagnosis to a patient by coordinating the financial resources and/or insurance requirements and billing practices
• Collaborate with team of oral surgeons, periodontists, endodontists, general dentists
• Educate patients on dental philosophy of the dentist
• Demonstrate excellent communication skills, poise, and professional appearance while developing a report with our patients and their families Stony Brook University
2012-2014
Masters Social Welfare
SUNY Cortland
2010-2012
BS Sociology
St. Francis Hospital 2014-2016
Medical Biller/Patient Care Representative
• Provided support to the practice by performing general office functions such as filing, phone support, and scheduling appointments for patients
• Ensured patient confidentiality
• Assembled all data concerning bills, including charge entry, claims transmission, payment posting, insurance follow-up
• Maintain positive personality, open communication with patients, physicians, technicians, coworkers
• Provided support as needed to the medical practitioners and office staff Fougera Pharmaceuticals Inc., a Sandoz Company 2011-2014 Payroll Associate 2013-2014
• Ensure the timely and accurate processing of multiple weekly and monthly payrolls in a multi-state environment.
• Plans and administers own work under the general direction of the Manager.
• Performed significant benefit administration tasks that include compiling benefits packages; tracking and maintaining vacation, leave, sick, personal, disability time as well as reconciling benefit enrollment.
• Ability to work in a high-pressure environment that deals with employees from all positions within the company.
• Handle Payroll tax information and transmissions to ADP Nycomed US Inc (formerly Fougera Inc.)
Project Coordinator 2011-2013
• Provided support to the Information Technology team by assisting with change control processes in regard to FDA Compliance.
• Supported the completion of document submissions using Documentum.
• Reviewed and filed completed compliance documents, ensuring documents were signed and all documentation was included
• Assessed information in support of the Federal and State Sunshine Act by calculating physician expenditures per sales representative and state
• Provided administrative support to the SHAPE Project. i.e. flight arrangements, hotel accommodations, office setup, resources for Human Resources and Information Technology
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