Project Manager Patient Care
Resume:
Meghan Lindner
ML
PERSONAL PROFILE
Dynamic and results-driven professional with a robust background across healthcare, non-profit, oil & gas, construction, finance, and hospitality industries. Recognized for spearheading transformative initiatives and building consensus among executive teams and diverse stakeholders. Adept at project management, event organization, and promotional strategies with a proven track record of delivering exceptional customer service and driving sustainable profitability. Skilled in empowering teams, cultivating positive stakeholder relationships, and achieving individual and team excellence.
STRENGTHS & CAPABILITIES
Crafts detailed project plans with foresight for achieving long-term goals.
Manages project logistics and resources efficiently for smooth execution.
Facilitates productive gatherings to exchange ideas and gather feedback for driving project progress.
Implements strategic campaigns to promote project goals and engage stakeholders effectively.
Manages events seamlessly with strong organizational skills and attention to detail.
Inspires teams through clear communication and mentorship for peak performance.
Provides essential support in managing project documentation, schedules, and correspondence.
Maintains accurate records and generates insightful reports for tracking project performance and decision-making support.
Builds relationships with stakeholders to foster collaboration and support project goals.
Negotiates contracts with vendors and partners to secure favorable terms and resources.
Manages time effectively by prioritizing tasks and deadlines within allocated time frames.
Monitors project finances and allocates resources efficiently to optimize cost efficiency.
Organizes project activities to ensure clarity and ease of navigation.
Upholds meticulous standards in project management to minimize errors and ensure quality outcomes.
Communicates project objectives, updates, and expectations clearly to stakeholders.
Maintains a positive and optimistic outlook to foster a supportive work environment, even in challenging situations.
PROFESSIONAL EXPERIENCE
Oncology Patient Care Navigator II 01/2019 to Current
Allegheny Health Network Pittsburgh, PA
Provided thorough support to patients' families and caregivers, addressing their needs proactively and resolving issues promptly.
Enhanced patient care delivery by coordinating and supervising teams of navigators, liaisons, and other healthcare professionals, ensuring a cohesive and efficient approach to patient support.
Managed resolution of insurance-related concerns to streamline access to services and treatments, fostering collaboration between hospital and post-acute care providers.
Strengthened community engagement by representing Allegheny Health Network Cancer Institute at events, with support from HighMark Corp Marketing and PR for promotional materials and social media outreach.
Health Unit Coordinator 10/2006 to 01/2019
UPMC Passavant Pittsburgh, PA
Facilitated communication and support between UPMC departments, enhancing workflow and patient care by coordinating nursing unit activities.
Provided comprehensive training to new Health Unit Coordinators, ensuring proficiency in unit operations and protocols.
Upheld strict adherence to HIPAA and hospital policies, ensuring the security and confidentiality of sensitive medical records and patient information.
Enforced Health Care Compliance (HCC) guidelines to uphold regulatory standards and ensure the highest levels of patient care and confidentiality.
Marketing Coordinator 10/2015 to 08/2018
Brokers Source, Ltd. Pittsburgh, PA
Organized impactful workshops, meetings, and seminars to enhance awareness in the insurance industry, focusing on meticulous planning, coordination, and detailed data analysis for service improvement.
Developed and enhanced insurance documents and forms to strengthen business retention efforts, ensuring data accuracy and relevance.
Strategically planned and executed biannual conference events, resulting in a 15% increase in attendee rates per event and achieving a significant 22% overall increase in new business sales.
Led targeted promotional initiatives and strategic marketing campaigns that resulted in a 7% increase in annuity sales and a 15% rise in life insurance sales, cultivating lasting relationships with industry professionals.
Operations Director 09/2012 to 12/2014
Mouganis Financial Services Pittsburgh, PA
Cultivated profitable client relationships and delivered extensive support to financial advisors and executives, ensuring smooth administrative processes and compliance with SEC regulations.
Oversaw office operations, identifying improvement areas and expanding services, leading to a 100% increase in the client portfolio and doubling office staff to three members.
Negotiated vendor contracts and led due diligence processes, supporting successful business expansion and goal achievement.
Managed the client experience lifecycle, from initial paperwork and meetings to portfolio setup, enhancing efficiency, satisfaction, and regulatory compliance.
Business Office Manager 03/2010 to 10/2011
MEG-NIK, Inc - McDonald's Pittsburgh, PA
Managed payroll for 275+ employees every two weeks with a focus on accuracy and timeliness, resolving issues promptly and maintaining organized employee files.
Led month-end accounting processes, ensuring meticulous balancing of income and expenses to uphold financial integrity.
Prepared detailed HR reports for Vice Presidents and store managers, supporting informed decision-making on employment-related matters.
Streamlined vendor management by establishing a roster of trusted vendors for franchise operations, fostering effective communication between store managers and vendors to promptly resolve issues and maintain operational efficiency.
Project Coordinator 2005 to 2006
84 Lumber Eighty-Four, PA
Managed procurement operations at 84 Lumber, optimizing supplier relationships and negotiating contracts to achieve a 15% cost reduction.
Implemented efficient purchasing processes, improving procurement cycle times by 20% and ensuring on-time material delivery.
Collaborated with forecasting analysts to predict material requirements and manage the supply chain effectively across multiple projects.
Conducted in-depth market analysis to identify cost-saving opportunities, sourced high-quality materials, and enhanced project efficiency and profitability.
Human Resources Manager, Garan, Incorporated, New York, NY
3/2013 to 12/2018
Garan, a company fully owned by Berkshire Hathaway, operates with a workforce of 5,000 across the United States and Central America, generating an approximate revenue of $400 million.
As the only Human Resources Manager for the New York headquarters of this apparel company, I handle all aspects of HR for a team of 160 employees. This includes recruitment from start to finish, developing job descriptions, onboarding new hires, managing benefits, handling employee relations, overseeing compensation and salary planning, facilitating communication with employees, ensuring compliance with employment laws and regulations, preparing executive reports, managing leaves of absence, conducting exit interviews and gap analyses, and analyzing HRIS data.
Internal Recruiter tasked with filling positions across all organizational levels.
Oversaw employee relations and performance management concerns, providing guidance to managers on resolving issues related to employee performance.
As the only Human Resources Manager for the New York headquarters of this apparel company, I handle all aspects of HR for a team of 160 employees. This includes recruitment from start to finish, developing job descriptions, onboarding new hires, managing benefits, handling employee relations, overseeing compensation and salary planning, facilitating communication with employees, ensuring compliance with employment laws and regulations, preparing executive reports, managing leaves of absence, conducting exit interviews and gap analyses, and analyzing HRIS data.
User
rewrite
• In-house Recruiter responsible for staffing positions at all levels.
ChatGPT
• Internal Recruiter tasked with filling positions across all organizational levels.
User
rewrite
• Managed employee relations and performance management issues and counseled managers on solutions for employee performance matters.
ChatGPT
• Oversaw employee relations and performance management concerns, providing guidance to managers on resolving issues related to employee performance.
User
rewrite
• Successfully undertook the full implementation of ADP Workforce Now from standalone Payroll module including developing a record retention policy for all employee records and manager and staff training.
ChatGPT
• Effectively led the complete integration of ADP Workforce Now, transitioning from a standalone Payroll module. This included creating a comprehensive record retention policy for all employee documentation and conducting training sessions for both managers and staff.
This Management Services Organization offers healthcare providers and systems leadership in physician networks and practice management services.
Accountable for talent acquisition to guarantee optimal staffing levels for client projects, prioritizing utilization. Collaborate closely with Caduceus Account Managers and Revenue Cycle Managers to devise staffing strategies and promptly address any resource deficiencies.
Internal recruiter responsible for filling vacancies across all levels.
Castlewood Apparel Group engages in the design, production, and distribution of clothing for men, women, and children.
Oversee all human resource functions for a staff of 70 individuals, encompassing payroll management, employee benefits coordination, and facilitating new employee onboarding sessions.
Oversee and administer all human resources functions, including internal recruitment for various positions, within the context of a women’s contemporary designer brand.
Prepared and analyzed payroll reports, including overtime, absenteeism, and vacation.
Managed leave certifications, tracked Short Term Disability (STD), FMLA, and other leaves.
Reported Reduced Compensation and End of STD to third party.
Reviewed technician applications, conducted interviews, identified top talent, and informed applicants.
Maintained technician hiring spreadsheet and managed internal job postings on social media.
Addressed benefits queries for active employees and retirees.
Handled I-9 coordination using EmpForce and managed new hire orientation.
Oversaw Non-Exempt Timekeeping for St. Gabriel Manufacturing 24/7 Operating Site.
Streamlined pre-/on-boarding, automated internal job postings, and created HR metrics
Syngenta Crop Protection, LLC – St. Gabriel, LA
1997-2013
Co-Owner of Performance Lawn & Landscape Mgmt., LLC in Gonzales, LA.
Contract Human Resources Administrative Assistant at Lofton Staffing, assigned to Syngenta Crop Protection, Inc. in St. Gabriel, LA.
Buyer at Boeing Computer Services in Vienna, VA.
NextStep, Remote - Seattle, Washington Director, Academic Program Operations
11/2019 - 12/2022
Improve nurse aide content across didactic, lab, and clinical competencies.
Maintain high state pass rates, exceeding averages.
Develop engaging learning content for adult learners.
Align content with regulations and state exam requirements.
Lead a 40-member team, focusing on goals and graduation rates.
Collaborate with various teams for compliance and success.
Manage budget, analyze variances, and take corrective actions.
Enhance mentorship program for learner success.
Oversee hiring, evaluations, training of instructors and staff.
Nurse Aide Content Creator & Project Manager
2/2019 - 11/2019
Led the creation of 136 nurse aide skills and videos.
Ensured compliance with state and federal regulations.
Developed nurse aide program and content strategy.
Managed editorial and writing teams.
Crafted video scripts and on-screen directions.
Mentored nurse writers and editors.
Collaborated with subject matter experts.
Improve nurse aide content across didactic, lab, and clinical competencies.
Maintain high state pass rates, exceeding averages.
Develop engaging learning content for adult learners.
Align content with regulations and state exam requirements.
Lead a 40-member team, focusing on goals and graduation rates.
SAIT Capstone Project (Scoria) – Network Traffic Analyzer with IDS functionality
Jan – Apr 2023
Taught 3rd Year Psychology: Neuroscience, Brain, Behavior.
Collaborated with researchers on journal articles.
Achieved high student survey scores: 4.5 - 4.6 out of 5.
Provide application assistance for Financials Accounting implementation (GL, AP, Fixed Assets, Investment)
Aid financial institution clients in Prologue Financials database creation and financial report setup
Review final databases for production readiness and quality standards.
Define and set up product configuration, including Chart of Accounts and data elements.
Collaborate with clients and data providers on data file requirements and preparation.
Resolve data setup issues independently.
Deliver client training and production support (onsite, WebEx, classroom)
Coordinate schedules, hosted tenant provisioning, and core interface activities
Monitor project plan, manage expectations, ensure production readiness.
Treasury Fulfillment Project Manager for Public Sector Bank of America Merrill Lynch
Mar 2019 - Dec 2022 (3 years 10 months)
Primary interface for med/high revenue public sector clients
Lead and coordinate complex treasury, cash management, card, and depository product implementations.
Manage relationships, servicing, and technical assistance for smooth implementations.
Offer consultative guidance during implementation.
Conduct internal and external client calls, utilizing project management and technical skills.
Address internal client team requests and troubleshoot issues.
Engage key stakeholders throughout the implementation process.
Managed delivery department for local, curbside, and state-wide shipments using CityHive and Vision Commerce.
Helped customers find wines and spirits for special occasions, pairings, gift baskets, and corporate orders.
Led store-wide inventory process and actively participated.
Assisted customers and team members in selecting wines, spirits, and craft beers, and arranging product displays.
Maintained frequent communication with local vendors and distributors for special orders.
Creating SEO case studies and content based on web-based developments by coworkers.
Writing blog posts for independent business clients on various topics and genres.
Developing content calendars for independent clients.
Conducted safety inspections on trucks and trailers before each trip and reported maintenance concerns.
Unloaded packages from trucks carefully to ensure goods were delivered without damage.
Checked shipping papers to identify the nature of the load and hazardous materials, if any.
Proficient in tactical planning and convoy defense techniques.
Supervised or operated wheeled vehicles, organized convoys, dispatched vehicles, verified vehicle logbooks, compiled time, mileage, and load data, and performed self-recovery operations as a Motor Transport Operator SGT.
Skilled in operating all classes of wheeled vehicles and served as the primary trainer of Soldiers.
Identified and selected candidates for recruitment while overseeing Army Recruiting substation operations.
Planned and executed lead-generation activities to support the annual recruiting mission.
Conducted interviews, screenings, tests, and evaluations to achieve recruiting goals.
Established and maintained coordination with educational institutions and communities for recruiting and awareness programs.
Informed interested individuals about military obligations, career opportunities, and benefits.
Prepared case files for enlistment and commission applications.
Participated in community activities and special events to promote recruitment.
Monitored recruiting activities and maintained market data for goal allocation.
Utilized databases, online forums, and social media to attract suitable recruits.
Enhanced regular Army recruitment by 80% within a quarter through training and mentoring three recruiters.
Recognized as the top recruiter in the Downers Grove Recruiting Company for FY 2017, with 24 contracts written for the Chicago Battalion.
Enhancing customer satisfaction through safe and timely transportation and delivery of goods.
Loading and unloading items for delivery.
Handling delivery scheduling and rescheduling with customers as needed.
Fastenal Atlanta, Ga Accounts Receivable
January 2018 – September 2020
Record customer payments, including cash, check, and credit card transactions.
Keep receivables up-to-date by calculating outstanding invoices.
Investigate account discrepancies by obtaining information from sales and trade promotions.
Address valid or authorized deductions through adjusting entries.
Handle invalid or unauthorized deductions following pending deductions procedures.
Wholefoods Market Atlanta, Georgia Frontend / Cash office Supervisor
May 2012 – December 2017
Evaluate team members and manage daily department operations.
Provide courteous, friendly, and effective service to customers and team members for positive company branding.
Lead cash office team, overseeing daily balancing, bank deposit preparation, and paperwork reconciliation for sales reports.
Ensure smooth preparation of daily deposits for armored transport pickup.
Maintain accurate daily work records for store accountant and storage needs.
Supported internal end-users, addressing hardware, software, and network problems.
Resolved complex technical issues, escalating when needed for timely solutions.
Performed remote troubleshooting using Bomgar and SCCM.
Logged and documented support requests in ServiceNow.
Assisted end-users with account troubleshooting, password reset, and Smartcard Login.
Conducted software installations and upgrades on workstations and laptops.
Identified and resolved user access issues to shared network resources.
Performed basic troubleshooting of networking technologies and protocols, including IP addressing, DNS, DHCP, and VPN client configuration.
Manage staff recruitment, including phone screens, interviews, and background checks in the Accurate system.
Conduct new hire onboarding and orientations, providing ongoing support and ensuring adherence to safety protocols.
Handle weekly payroll functions using the EPAY payroll system.
Supervise the Janitorial department of 40+ employees across all shifts to maintain Amazon facility cleanliness.
Schedule and assign daily cleaning tasks and monthly projects, conducting facility tours to meet IH and Amazon standards.
Attend daily Amazon management meetings to stay informed and support the team.
Collaborate with other department leaders, utilizing effective communication and determination to achieve shared objectives.
Resolved technical issues via email and phone for non-technical clients using Labor Management software in the hospitality industry.
Identified and documented customer-impacting software bugs, replicating conditions for resolution with the engineering team.
Proactively identified at-risk customers and collaborated with Client Success Managers to retain them by implementing appropriate solutions.
Diagnosed and resolved data integration problems between the company's software and third-party providers.
Recommended solutions for third-party providers and coded scripts to ensure smooth client operations.
Software Support Analyst Tarkenton Companies
01/2015 to 02/2019
Supported legal sales associates in marketing web-based software across the U.S. and Canada.
Conducted remote diagnostics and troubleshooting for end-user issues, ensuring complete documentation of help desk tickets.
Assisted clients with web-based software applications and provided overall customer support.
Collaborated with the development team to resolve customer issues, testing CRM platforms and social media monitoring tools, and giving feedback.
empowerment.
Skillfully manage competing priorities and plan activities logically.
Create project plans based on customer requirements and input from stakeholders.
Successfully oversaw and performed installations for 8 major convenience store remodels.
Managed 5 systems, including cabling, Point-of-Sale equipment, CCTV monitoring, and Security Listening System.
Completed each remodel within 30-45 days, serving 4 retail merchants and a restaurant chain.
Established and developed a team from 2 members supporting 1 market to a team of 15 supporting 5 markets.
Provided direction, support, and motivation to the team, ensuring the achievement of operational goals through personalized 1:1 support, career development, coaching, and mentoring.
Successfully executed projects involving market reviews, operational improvements, and market strategy development in collaboration with global cross-functional teams.
Managed internal vendor partnerships to influence future launches and reduce operating costs.
Demonstrated strong leadership during challenging situations, guiding the team through elections and crises, and working with partners to influence policy and platform integrity changes.
Built and led a successful team, expanding the global training function by 50% and enhancing the team's capabilities to cater to a diverse, multicultural audience.
Spearheaded a complete revamp of the global onboarding training program, introducing a new digital content strategy for engaging and effective learning, leading to improved retention and quicker proficiency.
Collaborated with Policy and Quality teams to identify and address immediate training needs, ensuring continuous improvement and alignment with organizational goals.
Facilitated the scaling of support operations by launching 15 vendor sites worldwide within 3 years, resulting in improved support metrics, higher customer satisfaction (CSAT), increased efficiency, and cost saving
Managed 74 instructors and supervised 479 US Combat Control and International students from 21 nations.
Maintained training records in a proprietary database and assisted in course development and syllabus changes.
Led an 80-hour training upgrade to enhance program effectiveness.
Conducted nearly 600 end-of-course surveys to gather critical feedback, ensuring high-quality training and 100% leadership engagement.
Spearheaded a rewrite of the Fundamentals course, resulting in increased relevance and efficiency with 11 units, 43 objectives, and 74 science and technical studies items.
Ensured training compliance for 74 personnel by overseeing 27K hours and instructor certifications.
Dedicated 1.6K hours as a Sexual Assault Victim Advocate, providing support to 4 clients and responding to 3 incidents, fostering a climate of support and resiliency.
Led procurement process from start to finish, including requests for proposals and invitations to bid.
Ensured proper allocation of resources for employees.
Offered top-level administrative support to two senior executives and ten direct reports.
Created and maintained spreadsheets to track, analyze, and report on performance data.
Conducted thorough investigations into sensitive matters such as harassment and discrimination, collaborating with legal counsel when needed.
Supported employee onboarding and retention through guidance on interview methodologies and talent selection.
Conducted training sessions on HR topics for employees and leadership.
Conducted exit interviews to gather feedback for organizational improvement.
Provided candid advice on HR practices, talent placement, and risk management to business leaders.
Prepared takeoffs from architectural drawings.
Created and submitted project bids.
Managed crews and oversaw projects from initiation to completion.
Reviewed contracts and ensured compliance.
Conducted job site inspections.
Acted as the primary contact for General Contractors (GCs) and Superintendents.
Procured parts and materials for projects.
Developed trim sheets as needed.
Frontier f/k/a Verizon Communications December 2006 to October 2017
Frontier Communications, f/k/a Verizon – Tampa, Florida
Providing excellent customer service to clients, addressing their inquiries, resolving issues, and ensuring customer satisfaction.
Assisting in sales and marketing efforts, promoting products and services, and supporting sales teams in achieving targets.
Offering technical assistance to customers with regards to telecommunication services, internet connectivity, and other related issues.
Installing and maintaining telecommunication equipment and services for residential and business customers.
Diagnosing and resolving network and connectivity problems, ensuring minimal downtime for customers.
Handling billing inquiries, processing payments, and managing customer accounts effectively.
Assisted the Corporate Curriculum and Instructional Officer in implementing effective curriculum plans across 9 campuses in Triumph Public High Schools Charter School districts located in Laredo, Lubbock, El Paso, and the Rio Grande Valley.
Provided support to principals and teachers in managing curriculum systems like Eduphoria, SuccessED, and the Texas Assessment Management System.
Streamlined HR department workflows for new hires and terminations using a checklist.
Led the implementation of Livebinder for collecting resources, lesson plans, and curriculum templates in Eduphoria.
Health Educator/Intern Healthy Futures of Texas, San Antonio, Texas
June 2018 – October 2018
Developed and implemented educational programs on sexual health, including Draw the Line, Big Decisions, S.H.A.R.P, and Seventeen days.
Conducted interviews with high school students interested in joining the Youth Advocacy Council.
Collaborated with various stakeholders, including HHSC State Evaluator, Prevention Staff, and other PRC Data Coordinators, to enhance statewide substance abuse prevention efforts.
Conducted Epidemiological Workgroups with regional community stakeholders to identify substance use patterns.
Contributed to the development of the Regional Needs Assessment, focusing on region-specific issues related to the Strategic Prevention Framework and Social Determinants of health.
Utilized Community Agreements as a valuable reference tool for other prevention resources in the community.
Closed sales, built contracts, and presented merchandise to meet client preferences.
SODEXO Raleigh, NC Retail Supervisor
2016 to 2019
Supervised 30+ employees, preparing budgets and implementing sales strategies.
Managed pricing policies, daily coupons, and customer service to boost sales.
Achieved targeted sales goals, attracting 200+ doctors, nurses, patients, and visitors monthly.
Consistently scored high (97-99.6%) in annual health inspections for three years.
Assisted in new employee orientations, contributing to a 97% retention rate.
Recognized as a "Five Star Supervisor" for exceptional patient care delivery.
Provided expert consultation to prospective applicants and various military branches, delivering comprehensive IT technical training programs tailored to their unique needs and requirements.
Collaborated with the Vice President of Admissions to establish and forecast marketing plans and projected class start outcomes. Assisted in developing specific budgets and ensuring compliance with relevant processes and procedures.
Responsible for achieving 100% of targeted sales and recruitment initiatives for B2C and B2B.
Top Consultant Industry Performer in the Million Dollar Club
Maintained annual sales revenue over $1.5-$2 million over 8 years, proven track record.
Trained & developed team & minimize staff turnover.
Assisted senior management in the development and implementation of training programs.
Continuous review of process improvement metrics to ensure quality customer service.
Promoted school marketing and promotional activities, recruitment efforts.
Proactively identified and pursued potential agency/corporate candidates as well as external funding sources to support the organization's goals and initiatives.
GA
Contact
Professional Skills
Strategic Business Planning
Operations Management
Meetings, Workshops, & Seminars
Marketing & PR Initiatives
Event Planning & Execution
Team Leadership & Training
Administrative Support
Documentation & Reporting
Relationship Building
Contract Negotiation
Time Management
Budget Management
Organization
Attention to Details
Communication
Positive Attitude
Problem Solving
Detail-Oriented
Multitasking
Risk Management
Resource Allocation
Stakeholder Management
Adaptability
Conflict Resolution
Quality Management
Client Relations
Market Research
Social Media Management
Customer Relationship Management (CRM)
Creative Thinking
Human Resources Management
Employee Relations
Compensation Planning
HRIS
Organizational Development
Project Management
Talent Acquisition
Compliance and Employment Law
Training, Design & Implementation
Communication Skills
Interpersonal Skills
Problem-Solving
Conflict Resolution
Strategic Planning
Change Management
Cultural Competence
Ethical Leadership
Team Building
Data Analysis
Risk Management
Budget Management
Emotional Intelligence
Negotiation Skills
Adaptability
Innovative Thinking
Time Management
Sales Strategy & Planning
Risk Management
Sales & Account
Contact this candidate