Medical Assistant Customer Service
Resume:
Patrice Rogers
**************@*****.***
Objective
Results-driven professional with a proven track record in healthcare administration and customer service. Demonstrated expertise in patient access, appointment scheduling, insurance verification, and compliance. Strong communication skills with a commitment to providing excellent patient care. Seeking a challenging position to utilize my skills and contribute to the success of a reputable healthcare organization
Key Skills
Microsoft Office Suite
Training and Onboarding Program
Database Management
Inventory Management
Financial Services
Certification-Medical Assistant-Missouri College, St Louis, MO -1997 Experience
Medical Assistant, Affinia Healthcare - Saint Louis MO June 2022-
• Perform patient intake and document vital signs, medical history, and relevant information.
• Conduct various tests and notify healthcare providers of abnormal results.
• Assist with medical procedures under licensed oversight.
• Administer medications and immunizations as ordered.
• Maintain cleanliness and stock of exam rooms, sterilize instruments.
• Follow infection control and patient confidentiality protocols.
• Carry out general office procedures and operate diagnostic equipment.
• Provide CPR and first aid in emergencies.
• Ensure equipment is functioning properly and report any issues.
• Travel to other sites as needed for staffing purposes. Front Office Associate, Betty Jean Kerr — People's Health Center, St. Louis, MO June 2021 – June 2022
• Assistant Manager, Update patient data accurately and efficiently.
• Verify and assess patient payment sources.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by Handle inquiries and route calls appropriately.
• Inform patients about required documents and payments.
• Ensure proper patient exit by keying encounters and collecting additional fees.
• Appointment Scheduling and Management:
Caregiver, Hart to Hart LLC, St. Louis, MO January 2020 - Present
• Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating.
• Following a prescribed healthcare plan, which may include assisting with exercise and administering medication.
• Ensuring the client’s home is organized according to their needs and that safety measures are in place. You may also be expected to assist with some light housework.
• Providing emotional support and encouragement to perform necessary tasks.
• Providing mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair.
Patrice Rogers
**************@*****.***
2
• Monitoring and reporting changes in health, behavior, and needs Dr. Carol McLaughlin, 2012-2019 Medical Assistant
• Prepared rooms for well woman exams and doctor evaluations.
• Assisted in colposcopy examinations and handled stress testing.
• Administered Rogham injections and sterilization of medical instruments.
• Scheduled appointments, recorded authorized prescriptions, and demonstrated skills in back office procedures.
Dr. Steven Livingstone, 2005-2011 Medical Assistant
• Obtained vital signs and handled chief complaints.
• Responsible for blood collection and conducted urinalysis, throat cultures, aspirator, and drug/medco stress testing.
1999-2005 Medical Employment Directory Temporary Agency-Medical Assistant
• Sent to various medical sites to assist in clinical operations as need
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