Customer Service Food Safety

Location:

Glenview, IL

Posted:

December 27, 2024

Contact this candidate

Resume:

Anujin Luvsandorj

SERVER

630-***-**** • ****************@*****.*** • Glenview, IL, 60025

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Sociable server oﬀering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Skilled professional oﬀering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and eﬀicient table management. Proven ability to improve workflow and enhance team eﬀiciency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working eﬀectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Summary

Skills • Food inspection

• Table Setting

• Table Bussing

• Order Management

• Safe Food Handling

• Food Running

• Supply Restocking

• Beverage Preparation

• Guest Engagement

• Guest Relations Management

• High-volume dining

• Guest Seating

• Table setting arrangements

• POS operation

• Special dietary requirements

• Quality Control

• Dish preparation

• Cash Handling

• Eﬀective customer upselling

• Order Accuracy

• Suggestive Selling

• Food safety understanding

• Food station setup

• Liquor, wine, and food service

• Strong Work Ethic

• Banquet Coordination

• Sales expertise

• Point of Sale (POS) system operations

• Menu knowledge

• Relationship Management

• Performance Improvement

• Service prioritization

• Check payment processing

• Price memorization

• Ordering Procedures

• Item promotion

• Sales Techniques

• Professional Appearance

• Positive and professional

• Exceptional customer service

• Dining customer service

• Menu Memorization

• Menu presentation

• Regulatory Compliance

02/2021 - 03/2024

Server, Bonchon, Glenview

Experience

• Greeted guests and provided menus.

• Provided excellent customer service to ensure satisfaction.

• Assisted in training new servers.

• Prepared drinks according to standard recipes.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

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• Took orders from customers accurately and in a timely manner.

• Checked food before serving it to customers.

• Delivered food orders promptly and courteously.

• Monitored dining room for cleanliness and proper set-up at all times.

• Responded eﬀiciently to guest inquiries and complaints in a professional manner.

• Ensured that each guest was served courteously, quickly, and eﬀiciently.

• Accurately recorded orders on cash register and point-of-sale system.

• Maintained records of transactions made during shift as required by law or company policy. Performed opening and closing duties such as setting up the dining area, restocking supplies..

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Collaborated with other restaurant staﬀ members to ensure eﬀicient operations within the restaurant environment.

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Handled money transactions accurately while following company procedures for handling cash payments.

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• Followed health safety guidelines when preparing and serving food products.

• Communicated eﬀectively with kitchen staﬀ regarding customer allergies or special requests.

• Upheld high standards of sanitation in accordance with health department regulations.

• Conducted regular inventory checks to maintain adequate levels of necessary supplies.

• Stayed informed about daily specials, new menu items, promotions.

• Provided exceptional service to high volume of daily customers.

• Operated POS terminals to input orders, split bills and calculate totals.

• Displayed enthusiasm and knowledge about restaurant's menu and products.

• Greeted customers, answered questions and recommended specials to increase profits. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

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• Communicated with hosts, bussers and kitchen staﬀ to prepare for and serve customers. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

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• Cleaned tables and chairs to prepare dining area for next customers. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

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• Served food and beverages to patrons and immediately remedied issues with orders.

• Satisfied customers by topping oﬀ drinks and oﬀering condiments, napkins and other items. 09/2022 - 02/2023

Host, BluFish, Lincolnshire, Illinois

• Trained new employees on restaurant procedures and plating techniques.

• Addressed complaints to kitchen staﬀ and served replacement items.

• Promoted desserts, appetizers, and specialty drinks to optimize sales. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

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Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

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Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

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Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

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• Implemented feedback from customers to improve service quality and menu oﬀerings. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

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Explained menu options to guests, oﬀered suggestions and took orders for food and beverages.

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• Trained new employees to perform duties.

• Served food and beverages to patrons and confirmed complete orders.

• Explained menu items, describing ingredients and cooking methods upon request.

• Stocked service areas with supplies during slow periods.

• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners. Circulated within assigned areas to assess and address customer needs, eﬀectively prioritizing tasks during peak hours.

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• Greeted guests upon arrival and provided them with menus. Answered customer inquiries regarding the menu, restaurant services, and special promotions.

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• Took reservations over phone and in person.

• Assisted servers in seating guests by escorting them to their tables.

• Managed dining room layout to maximize eﬀiciency of staﬀ members.

• Maintained cleanliness of lobby area, including wiping down tables and chairs.

• Ensured compliance with health and safety regulations within the restaurant.

• Performed light administrative duties such as filing documents and taking messages.

• Processed payments from customers using a POS system.

• Managed incoming calls during busy shifts.

• Inspected dining areas for any damages or defects.

• Provided excellent customer service by anticipating customer needs.

• Resolved conflicts between customers when necessary.

• Balanced cash drawers at the end of each shift.

• Assisted other departments when needed such as bussing tables or delivering food orders.

• Contributed to team eﬀorts by accomplishing related tasks as needed.

• Greeted guests and gathered information to seat groups or place on waitlist.

• Answered telephone to provide dining information and take reservations. Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

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Collaborated with front of house staﬀ to move tables and adjust seating to accommodate customers.

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• Notified server after seating parties in section to facilitate prompt service. Accommodated guests with children and special needs to promote comfortable dining experience.

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• Oﬀered seating and other special accommodations to customers according to preferences 02/2022 - 09/2022

Server, Cm Chicken, Lincolnshire, IL

and dining area volume.

Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staﬀ of specific guest needs.

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Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

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Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.

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Supported serving staﬀ, food runners and bussers to keep dining room presentable and ready for guests.

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Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

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Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

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• Greeted customers, answered questions and recommended specials to increase profits.

• Greeted incoming guests to escort to assigned dining area and present menus.

• Built positive relationships with other front-of-house and kitchen staﬀ.

• Monitored dining area to assess server capacity and estimate wait times.

• Escorted guests to seating area, furnished menus and highlighted daily specials.

• Stayed attentive to server availability and table turnover to quickly seat guests. Managed guest expectations by relaying information regarding hours, wait times and specials.

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Communicated with servers about new tables, changes in food availability and customer comments.

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• Answered phones promptly to record and confirm reservations.

• Helped restaurant staﬀ set up small and large events to coordinate smooth execution.

• Checked dining and serving areas to verify proper cleanliness and readiness for guests. Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

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Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

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Tracked seated guests and available seating using computer-based and mobile reservation software.

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