Administrative Assistant Medical

Hanene Chaabene

Date of birth: **/**/**** Nationality: Tunisian Gender: Female Phone number: +216-******** (Mobile) Email address: **************@*******.*** Address: Sfax, Tunisia (Home) Experienced Medical Administrative Assistant, with over 7 years of expertise in managing administrative operations within medical practices and healthcare facilities. Skilled in patient record management, appointment scheduling, billing and administrative support to healthcare professionals. With excellent communication skills and a strong ability to work in a team, I ensure that I provide quality service, while ensuring confidentiality and compliance with medical procedures. Dynamic, organized and patient-oriented, I contribute to the efficiency of healthcare services. 01/01/2016 – 26/12/2016 Sfax, Tunisia

MEDICAL SECRETARY CABINET MÉDECIN MOHAMED KAMMOUN

• Explaining medical procedures to patients and answering their questions

• This task is essential to ensure patient cooperation and peace of mind before a medical examination

• Collecting and documenting necessary information, such as patient medical histories, is a common task, especially in medical administrative roles, to ensure accurate records and optimal care

• Creating and updating patient records in computer systems, while ensuring confidentiality, is a key focus in job postings for medical assistant roles.

• Assisting specialist physicians with physical examinations and diagnostic tests is a highly sought-after skill in job postings for medical assistants.

• Observing patients and reporting any significant changes to medical staff is a frequently requested task, especially in medical assisting roles.

01/01/2017 – 12/12/2017 Sfax, Tunisia

PHARMACY SALESWOMAN OMNIPHARM

• Ensure logistics coordination and relations with wholesalers, laboratories and other partners.

• Receive deliveries, check their compliance and store products in reserve using appropriate handling postures.

• Ensure the maintenance of the sales area to guarantee compliance with hygiene rules and the quality of the customer experience.

• Analyze dosages to avoid drug interactions.

• Manage drug stocks and the delivery of pharmaceutical products. 01/01/2018 – CURRENT Sfax, Tunisia

MEDICAL-ADMINISTRATIVE ASSISTANT CENTRE DE RADIOLOGIE IRM

• Collect patient payments and register their health insurance cards.

• Create and update patient files, record all necessary administrative and medical information.

• Guide patients through their administrative procedures in order to facilitate their care and build their loyalty.

• Organize the diary, ensuring that there is sufficient flexibility to deal with unforeseen events and emergencies.

• Man the switchboard and respond to requests for information and appointments.

• Welcome patients to the office and verify their appointments and identity.

• Prepare equipment and the consultation room between appointments.

• Update medical files as part of patient care and follow-up.

• Receive and sort mail in order to distribute it to the relevant contacts.

• Type and format pre-established letters and track dispatches.

• Receive and filter telephone communications, take messages and forward them to the interested parties.

• Provide hygiene and comfort care by adapting to the clinical condition of patients.

• Help people to settle in and move around using appropriate posturology principles.

• Analyze a person's clinical condition in order to implement appropriate care.

• Distribute medications according to the indicated dosage and taking into account adverse effects.

• Search for, process and transmit the information necessary for optimal continuity of care.

• Organize meetings by managing the logistical aspects and attend them to draw up the minutes. ABOUT ME

WORK EXPERIENCE

Stage à l'hôpital Habib Bourguiba

• Inform patients about the possible side effects of their treatment.

• Record the doctor's name and other information necessary for dispensing medication.

• Perform pharmacy on-call duty at night, on weekends and on public holidays.

• Take charge of administrative tasks in close collaboration with social organizations.

• Analyze dosages to avoid drug interactions.

Stage à la Clinique Zitouna Sfax

• Disinfect and sterilize reusable medical equipment in order to prevent any risk of contamination.

• Inform patients about the terms of medication management.

• Manage stocks by identifying and isolating expired medications. Stage à la Clinique Chams Sfax

• Classify and archive technical documentation in accordance with the company's defined system.

• Participate in the development and implementation of company projects under the supervision of the internship supervisor.

• Inform patients about the possible side effects of their treatment.

• Greet patients at the counter and carefully read prescriptions to dispense prescribed medication.

• Use the Office Pack and G Suite as part of daily tasks. Nursing assistant

• Accompany patients in their daily activities to help them regain a certain independence.

• Apply preventive posturology techniques and safety rules for moving people.

• Provide hygienic care to compensate for reduced autonomy.

• Check the hygiene status of a wound and change dressings to prevent possible infections.

• Observe a person by measuring the main parameters related to their state of health.

• Analyze the clinical state of a person with a view to implementing appropriate care.

• Master the right actions to help a patient reposition themselves in bed, get up or move around. 2014 – 2016 Sfax, Tunisia

SENIOR TECHNICIAN IN PHARMACY PREPARATION L'Ecole des cadre 2014 Sfax, Tunisia

BACCALAUREATE IN EXPERIMENTAL SCIENCES SECTION Lycée privée ElEECHE Mother tongue(s): ARABIC

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction FRENCH B1 B1 B1 B1 B1

ENGLISH B1 B1 B1 B1 B1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Word, Excel, PowerPoint, Maîtrise des logiciels de gestion hospitalière Microsoft Outlouk Outils informatique Langue de programmation Python

STAGES

EDUCATION AND TRAINING

LANGUAGE SKILLS

DIGITAL SKILLS

Time management

• Ability to prioritize tasks and meet deadlines.

• Organize work and personal tasks based on urgency and importance.

• followed by activities that are not urgent but nonetheless important. Planning and organization

Developing effective schedules for appointments and meetings. Communication skills

• Effective interaction with patients, medical staff and suppliers.

• Sense of initiative and strength of proposal.

• Ability to work in a team.

• Creativity and originality

Leadership and supervision

• .Ability to lead an administrative team, motivate members and manage performance.

• Develop and implement department goals, objectives, policies and procedures.

• Monitor daily operations and workflow; provide direction and feedback Project management

• Skill in planning, executing and monitoring administrative projects, respecting deadlines and budgets.

• Adaptability.

• Problem solving.

Strategic decision making

• Ability to analyze information to make informed decisions that improve the efficiency and quality of administrative services.

Active listening

Ability to listen carefully to the needs of patients and colleagues to provide appropriate support. Verbal and written communication

Ability to convey information clearly and professionally, both orally and in writing. Conflict Resolution

Ability to manage and resolve conflicts constructively, maintaining a harmonious work environment. ORGANISATIONAL SKILLS

MANAGEMENT AND LEADERSHIP SKILLS

COMMUNICATION AND INTERPERSONAL SKILLS

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