Customer Service United States
Resume:
Jennie Castillo
Super talented, bilingual and an asset to any company.
Riverside, CA 92504
*******************@***********.***
Billingual and skilled in many areas. Seeking full or part employment, preferably a permanent position within a company where there's room for growth and advancement. Great team player as well as able to work individually with minimal supervision. Excellent in customer service. Attention to detail and comprehends and follows instructions well.
Work Experience
Assistant Store Mgr
Family Dollar Inc - Riverside, CA
August 2022 to Present
Assists and oversees day to day operations of store. Operates the cash register. Ensure that all company policy and procedures are followed, as well as following all safety rules and regulations.
Customer service, banking, monthly safety and hazardous waste reports, schematics, displays, shipping and receiving, stocking, and inventory counts. Would conduct interviews and oversee employees on shift, with the most being 5 at a time.
Driver / Lane Leader
Cox automotive (Manheim) - Riverside, CA
November 2019 to May 2022
Started as a driver, driving autos around and off lot to designated destinations. Next roll was a Vehicle Entry (receiving) Coordinator, checking in and assigning work orders to incoming units. Current position is, Lane Lead, which consists of maintaining appointed lanes. This includes, organizing and labeling units for upcoming sales and flipping lane after sales to ensure all units reach new designated areas as instructed.
Cook
Club 80's Bar & Grill - Corona, CA
November 2019 to March 2021
P/T Bar and grill cook, full menu.
Line Cook/Prep Cook
IHOP - Maricopa, AZ
November 2018 to October 2019
Started out as prep cook for brand new location, advancing to line cook within 3 months. Job ended due to relocation.
Field Representative
News America Marketing - Corona, CA
March 2018 to October 2019
Distribute and set up multiple styles of product adverts and displays according to instructions and or plan
-o- grams, at several retail outlets throughout the city. Using hand held, scanning, locating, assembling and disassembling floor displays, laying floor banner adverts, and placing signage on shelves,windows, and in bulletin poster stands. Keeping safety and retail customers in mind as a priority. USPS Mail Carrier
United States Postal Service - Corona, CA
January 2017 to June 2018
Sort and organize all outgoing mail and packages. Load mail truck accordingly to logistics and deliver all postal mail, express mail, as well as Amazon and postal packages with efficiency and accuracy, all in a timely and safe manner. Job ended due to relocating to AZ. Sales Clerk
Robert Hauser 7/11 Corp. - Riverside, CA
February 2015 to September 2016
Cashier. Inventory, stock, and replenish. Store upkeep and maintenance, as well as customer service. Cashier/ Asst. Manager
Spencer's Spirit Halloween - Riverside, CA
August 2005 to November 2012
Employed with company for several seasons. One year as an asst. manager and other years as cashier and or sales rep. Set up merch and store displays prior to and after holiday season. Customer service, sales, cash handling, inventory,, qc and merchandising. Very knowledgeable with product and policies. When I was store asst mngr., I'd manage crew on shift, delegate tasks, assign sales floor reps to different areas to assist in. Banking and loss prevention. Communicated constantly with store manager and business owners regarding all aspects of business. Maintenance and daily upkeep and product go backs through out the day. Open and closed business at start and end of day. Store Manager
Lotions & Lace Inc. - Riverside, CA
September 2007 to September 2011
Open, close store, stock, inventory, merchandising, inventory, sales with a strong focus on cust. service. Interview, hire, schedule and oversee sales team of 6 at most. Delegate daily tasks. Strong emphasis on loss prevention. Heavy cash handling, banking and weekly payroll. Remain in constant communication with business owners regarding all aspects of business and daily sales. Extensive knowledge of products and strong sales experience.
• Hired and trained 6 employees
• Met or exceeded financial goals Reach top daily sales goals.
• Handled all associates' scheduling
• Managed all aspects of running store
• Motivated entire team
• Handled product placement, display, and visual merchandising standards
• Performed nightly drawer counts
Receptionist/Personal Assistant
Scher Tire
February 2005 to January 2006
Personal asst to business owner, meaning, handled all call, apps, and scheduling for him. Extensive filing, handled all A/P and A/R as well as heavy data entry on pc, using Excel spreadsheets, Word and Peachtree. Owner owned 33 retail outlets, so I handled all incoming employee calls and assisted in resolving any issues. Maintained employee vehicle fleet by keeping all records in order and up to date. Made certain all permits and licenses throughout the shops were up to date and properly displayed for each location. And I would tend to any other assigned various duties as needed. Office Asst II
Riverside County Dept of Flood Control and Water Dist. - Riverside, CA August 2004 to February 2005
This was a 6 month, temporary assignment through the county's T.A.P. agency. Heavy phones, data entry, walk- in client customer service. Sort and deliver all incoming and out going mail and parcels. Knowledge of Flood Controls purpose and role within the city. . Familiar with various mapping types and flood control projects.
Cashier / Booth Attendant
The Toll Roads - Anaheim, CA
February 2000 to July 2000
Received cash payments and dispensed any change due to customers using toll road, as well as gave directions when necessary, Heavy cash handling and counting at end of shift. Follow all safety directives and adhere to company policies.
Education
High School Diploma in General Studies
Anaheim High School - Anaheim, CA
September 1983 to June 1987
Commercial Driver's License (CDL)
Class C
Skills
• Growing Experience
• Gardening
• Inventory Control
• Research
• Lawn Care
• Landscape Maintenance
• Mowing
• Retail Sales
• Cooking
• Retail Management
• Communication skills
• Customer service
• Load & Unload
• Merchandising
• Pricing
• Food Preparation
• Management
• Planograms
• Packaging
• Store Management Experience
• Cash Handling
• Driving
• Groundskeeping
• Loss Prevention
• Automotive Repair
• Delivery Driver Experience
• Vehicle Maintenance
• Personal Assistant Experience
• Payroll
• Supervising Experience
• Computer Operation
Languages
• Spanish - Fluent
Additional Information
Certification in Ergonomics
(Issued through County of Riverside)
Certificate in Employee Retention
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