High School Customer Service
Resume:
Yarnice Riley
Decatur, GA *****
***********@*****.***
EDUCATION:
Southwest Dekalb High School – Diploma, Graduated May 2023
Dekalb High School of Technology – Cosmetology Program; Licensure hour 450 (Georgia B.E.S. T Certification)
SKILLS:
Knowledgeable in safety and food handling regulations, Excellent communication skills, Excellent problem-solving and critical thinking skills, Multi-tasking, Excellent Communication Skills, Ability to work in fast-paced environment, Team Player, Skilled and Specialized in scalp treatments, hair and scalp structures, hair disorders, hair cutting, styling, coloring, and chemical treatments (e.g., raiding, hair weave, Locs), Warehouse, Package Handling, Time Management, Retail Sales, Training and Development, Proficient in Windows 10, Microsoft Office Word, Excel, Outlook, PowerPoint
EXPERIENCE:
Owner/Operator Hairstylist, Decatur, GA, 2022-Present
Operate a successful home-based hairstyling business, offering a full range of hair care services, including braids, Locs, weaves, cuts, coloring, highlights, and special event styling, with a focus on individual client needs and preferences.
Build and maintain a loyal clientele through word-of-mouth referrals, social media marketing, and consistent high-quality service.
Manage all aspects of scheduling, client communication, and appointments, ensuring timely service and a positive customer experience.
Adhere to state cosmetology regulations and sanitation standards in a home environment, ensuring a clean and professional space for each client visit.
Purchases and maintains necessary hair products, tools, and equipment, balancing cost-efficiency with product quality to meet client expectations.
Conduct personalized consultations to assess hair type, condition, and client goals, offering expert recommendations for products and treatments.
Stay current with the latest hair trends, techniques, and products by attending industry workshops, online courses, and professional development events.
Manage all business aspects such as cash flow.
Waffle House Team Member, Decatur, GA, Feb 2024-Present
• Provided excellent customer service in a fast-paced, 24-hour diner environment by taking orders, serving food, and addressing guest needs efficiently and professionally.
• Collaborated with kitchen staff to ensure timely preparation and accurate delivery of meals to customers.
• Prepared and cooked meals to order, ensuring high-quality food presentation and adherence to Waffle House recipes.
• Worked on the grill during busy shifts, handling multiple orders at once while maintaining speed and accuracy.
• Handled cash, credit, and mobile payment transactions, accurately processing customer bills and managing cash drawers.
• Maintained cleanliness and organization of the dining area and kitchen, adhering to strict health and safety standards.
• Managed multiple tables simultaneously during peak hours, ensuring a smooth flow of Ensured all food preparation areas were clean, sanitized, and fully stocked with necessary ingredients.
• Followed food safety standards and procedures, minimizing waste and maintaining proper food storage practices.
• Collaborated with servers to prioritize orders and ensure timely delivery of meals to customers.
• Consistently maintained a calm, professional demeanor during peak hours and high-pressure situations.
• Assisted with inventory management by tracking supplies and reporting shortages to management.
• Assisted in training new employees on company policies, procedures, and customer service best practices.
McDonalds Team Member, Decatur, GA, June 2022-November 2023
Delivered fast, friendly, and accurate customer service at the counter, drive-thru, and dining room, ensuring a positive experience for all guests.
Took orders and processed payments quickly and efficiently, handling cash, credit, and mobile transactions with precision.
Prepared and assembled food items in accordance with McDonald’s standards, ensuring consistency, quality, and adherence to safety protocols.
Maintained a clean and organized work environment, including the kitchen, dining areas, and restrooms, following strict sanitation and hygiene practices.
Worked effectively as part of a team during peak hours to meet high customer demand, ensuring timely order completion and minimal wait times.
Managed restocking of supplies and assisted with inventory control to ensure smooth operations throughout each shift.
Trained new team members on company policies, menu items, and customer service procedures to support a positive onboarding experience.
Assisted with resolving customer issues and complaints in a professional and friendly manner, striving to exceed expectations.
Followed food safety guidelines, including proper handling of ingredients and maintaining equipment cleanliness, in compliance with local health regulations.
Golden Glide Skating Rink Team Member, Decatur, GA, Jan 2022-Nov 2023
Provided excellent customer service by assisting guests with skate rentals, ensuring proper fit and safety for skaters of all ages.
Monitored the skating rink to ensure guest safety, enforcing rink rules and guidelines, and addressing any incidents promptly.
Handled cash and credit transactions at the ticket booth and snack bar, accurately processing sales and maintaining a balanced cash drawer.
Assisted in organizing and executing special events, such as birthday parties, school trips, and private skate sessions, ensuring smooth operations and guest satisfaction.
Maintained a clean and organized facility, including the rink, rental area, and concession stand, following health and safety protocols.
Collaborated with team members to create a fun, family-friendly atmosphere, engaging with guests to enhance their experience.
Regularly inspected skates and equipment for damage or wear, making minor repairs and reporting major issues to management.
Set up and operated the sound and lighting systems for music, announcements, and special effects during events and public skate sessions.
Six Flags Over Georgia, Retail Sales Associate, Austell, GA, May 2023-Aug 2023
• Provided exceptional customer service to park guests by assisting with product selection, answering questions, and ensuring a positive shopping experience.
• Processed sales transactions quickly and accurately using point-of-sale (POS) systems, handling cash, credit, and gift card payments.
• Maintained a clean, organized, and visually appealing store environment by restocking shelves, arranging merchandise displays, and ensuring products were well-presented.
• Assisted with inventory control, including receiving shipments, tagging merchandise, and conducting regular stock counts to prevent loss and ensure product availability.
• Promoted seasonal and park-specific merchandise, upselling items and offering recommendations to maximize revenue and enhance guest experience.
• Resolved customer issues and handled returns or exchanges in a professional and courteous manner, ensuring guest satisfaction.
• Collaborated with team members to ensure smooth store operations during peak park hours, contributing to a fun and efficient work environment.
• Adhered to company policies and procedures, including safety regulations and loss prevention strategies, to safeguard both guests and inventory.
• Assisted in special promotions and park events by preparing displays and ensuring the availability of promotional items.
FEDEX Warehouse, Ellenwood, GA, Package Handler, April 2022-Oct 2022
• Utilized sorting and scanning techniques to prevent errors in package routing, contributing to a high accuracy rate in package delivery.
• Accurately and quickly load and unload packages onto delivery vehicles, ensuring timely and safe delivery to customers.
• Handling packages in a high-paced warehouse by loading and unloading packages of varying sizes and weights.
• Collaborates with fellow loaders and team members to optimize workflow efficiency, fostering a positive and cooperative work environment.
• Consistently meet tight deadlines by organizing and prioritizing packages based on delivery schedules, enhancing overall operational productivity.
• Adheres to all safety protocols and procedures, ensuring a secure work environment and preventing accidents during package handling.
• Conducts regular quality checks on packages, identifying and addressing any damaged or incorrectly labeled items to maintain high service standards.
• Maintains accurate records of loaded and unloaded packages, utilizing tracking systems to monitor and report any discrepancies in real-time.
• Successfully adapt to changes in shipment volume and work schedules, displaying flexibility to meet the dynamic demands of the logistics industry.
Little Ceasars Pizza, Decatur, GA, Oct 2020-Jan 2021
• Provided fast, friendly, and efficient customer service by greeting guests, taking orders, and processing payments via cash, credit, and mobile transactions.
• Accurately handled the register, balancing cash drawers at the beginning and end of shifts, and ensuring transactions were completed without discrepancies.
• Collaborated with kitchen staff to ensure timely preparation of orders and communicated effectively with customers about wait times, special requests, and promotions.
• Promoted special deals, meal combos, and add-on items, effectively upselling products to increase average ticket sales.
• Addressed customer questions, concerns, and complaints in a professional manner, resolving issues to maintain a positive dining experience.
• Assisted in preparing and boxing pizzas during peak hours to meet demand and expedite service, ensuring orders were correct and fresh.
• Maintained cleanliness of the front counter, dining area, and beverage stations, following health and safety guidelines to ensure a clean environment for customers.
• Managed phone orders and online orders, ensuring accuracy and prompt processing for carry-out and delivery services.
• Supported team members during busy shifts by restocking supplies, folding pizza boxes, and assisting with prep tasks.
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