Customer Service Representative
Resume:
Tina Hampton
Sacramento, CA *****
**************@*****.***
Objective: To obtain a position in the customer service industry with opportunities for professional growth, and where I can utilize my customer service experience to best serve the public and contribute for the benefit of my employer.
Authorized to work in the US for any employer
Work Experience
Contact Center Representative II
Wells Fargo Bank - pheonix arizona
January 2023 to May 2024
Inbound call center representativeII Assisting customers with accounts conducting lost and stolen investigations on accounts. Reissuing new cards. conducting balance transfers at a great rate. verifying account holder information. turning cards off and on and also making sure transactions belong to customer. Also disputing any wrong charges or transactions for the protection of card holder. Taking Monthly credit card payments over the phone. Experience handling complex transactions. Ability to identify fraud /risk accounts and take appropiate action to prevent loss.Experience working with others on a team to meet customer needs. Providing superior customer service. Customer Service Representative II
Centene INC - Sacramento, CA
October 2021 to November 2022
A) Following HIPPA regulations and guidelines
B) Assisting members with prescription Drug Plans
C) Assisting Providers as well with Medical Health Plans D) Assisting Commercial Organizations with Medical Health Plans E) ASSisting with Power Of Attorney Forms are in place befor release of information. Customer Service Representative
Gainwell Technologies LLC - Sacramento, CA
May 2017 to December 2020
A)Customer service representative for state of California Medical Program. B) Answering 200+ calls assisting clients with information about medical benefits C) Providing if benefits are active or inactive providing great customer service. D) Documenting each call in CRM call system
Customer Service Representative
C3 customer contact channels - Las Vegas, NV
November 2016 to May 2017
A) Assisting members of United Healthcare with prescription drug coverage, B) processing healthcare payments,
C) verifying healthcare eligibility.
D) Also processing medical claims,
E) Microsoft Outlook proficient.
Customer Service Representative
Precision optimum - Las Vegas, NV
December 2015 to November 2016
A) Pocessing payments for Insurance members
B) verifying if payments have been received
C)Updating accounts when payment has been received. D) calling members if payment has not been received. Customer Service Representative
Advanced Call Center Technologies, LLC - Sacramento, CA December 2014 to December 2015
• Customer Service Representative
• Answered incoming calls
• Processing Mortgage Payments
• Updating accounts when payment has been received. Hotel Housekeeping
Motel 6 - Sacramento, CA
February 2013 to December 2013
● Housekeeper: cleaned guest rooms in a timely manner Stock Clerk ● Cashier
Dollar Tree store - Sacramento, CA
March 2007 to September 2007
Cashier ● Order Taker
Jack in the Box - Sacramento, CA
October 2006 to January 2007
Patient Care Technician
Creekside Convalescent Hospital - Santa Rosa, CA
February 2002 to August 2002
● Caregiver: Assisted patients with personal grooming
● Answered call lights
Executive Secretary
Cobar House Inc. - San Diego, CA
February 1990 to September 2000
● Communication with judges and probation personnel about clients’ progress in rehab Very well liked able to run entire office in the absence of director Security Officer
Guardsmark Security guard - San Diego, CA
February 1989 to October 1989
● Enforcement of rules of facility also protected perimeter of building and parking lot Education
DIPLOMA
Lincoln Preparatory High School - San Diego, CA
June 1985 to June 1988
Skills
• HIPAA
• Medical Terminology
• Hospital Experience
• Customer service
• Cash handling
• Clerical experience
• Quality assurance
• Microsoft Access
• Windows
• Live chat
• Customer service
• Clerical experience
• Problem management
• Windows
• Cash management
• Customer support
• Call center
• English
• Communication skills
• Customer relationship management
• Front desk
• HIPAA
• Hospital experience
• Analysis skills
• C#
• Relationship management
• Medical records
• CRM software
• Google Suite
• Typing
• iOS
• Microsoft Office
• Data entry
• Research
• Microsoft SQL Server
Certifications and Licenses
Driver's License
January 2020 to November 2024
CDL
January 2020 to November 2024
Drivers license
November 2020 to November 2024
Additional Information
Microsoft outlook, Medical billing claims experience as well.
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