Customer Service Support
Resume:
Jasmine Powells
Peachtree City, GA
*********@*****.***
Dynamic and results-driven professional with a proven track record in both customer service and warehouse management. Adept at providing exceptional customer support while efficiently managing warehouse operations to ensure smooth and timely order fulfillment. Demonstrates strong problem-solving abilities, excellent organizational skills, and a commitment to maintaining high standards of accuracy and efficiency.
Work Experience
BackUp Department Manager Kroger - Peachtree City, GA January 2024 to Present
• Lead a team of clerks and cashiers, providing training, support, and performance evaluations to maintain high levels of service and efficiency.
• Managed daily fuel inventory, ensuring accurate stock levels and minimizing discrepancies through regular audits and reconciliation.
• Oversaw cash handling procedures, including cash register operations, daily balancing, and deposit preparation, achieving a 99% accuracy rate.
• Implemented customer service initiatives that improved customer satisfaction. Resulting in increased repeat business and positive feedback.
• Coordinated with vendors and suppliers to ensure timely delivery of fuel and store supplies, optimizing inventory levels and reducing stockout. Sales Associate- Racetrac - Peachtree City, GA
October 2023 to January 2024
● Efficiently complete guest transactions at the cash register or self- checkout stations and suggest products that complement purchases.
● Provide courteous, frictionless, and elevated experience for guests.
● Communicate respectfully and keep a consistent team-oriented attitude.
● Address and mitigate guest concerns with a sense of urgency and involve managers as needed.
● Ensure that all food and beverage offer are available.
● Clean food preparation areas and equipment to RaceTrac standards.
● Ensure the store is clean and fully stocked to provide an elevated guest experience.
● Stock shelves and coolers and as well as take inventory on shelf items
• troubleshoot mechanical issues, and promptly
Shipping & Receiving/ Assembly
ResourceMFG - Fairburn, GA
June 2023 to October 2023
• Processed and prepared outgoing shipments, including labeling, packing, and documentation, to ensure timely and accurate delivery to customers.
• Conducted inventory checks and maintained stock levels of shipping materials, reducing delays and optimizing shipping operations.
• Coordinated with carriers and freight companies to schedule pickups and track shipments, ensuring on-time delivery and resolving any issues that arose.
• Performed quality control inspections on incoming and outgoing goods to verify accuracy and condition, minimizing errors and returns.
• Updated and maintained shipping records and databases, providing detailed reports on shipment status and inventory levels to support management decisions.
Dispatcher/ Customer Service Associate
CHASE Professionals - Fairburn, GA
February 2023 to June 2023
• Responsible for correcting and prompt processing of Customer orders, including related data and records.
• Build sustainable relationships and trust with customers and suppliers through open and interactive communication.
• Document all dispatch activities, including routes, times, and any issues encountered, to ensure compliance with company policies and regulatory requirements.
• Handle communication with suppliers and colleagues from various locations.
• Verifying quantities, documentation, and conformance of product to said identifications logged receipt of items on the system and processed all documentation.
• Place orders at suppliers based on information from our ERP system.
• Process customer requests and -orders and file documents.
• Oversee the scheduling and dispatching of vehicles and personnel to ensure timely and efficient service delivery.
• Create Orders and Labels
• Maintaining Inventory and Cycle Counts of the warehouse. Clamp Forklift Operator
Saddle Creek Logistics Services - Newnan, GA
March 2022 to December 2022
• Certified Forklift Operator with extensive experience in safely and efficiently operating various types of forklifts. Demonstrated ability to manage inventory, ensure safety compliance, and streamline warehouse operations.
• Operated counterbalance, reach, and pallet jack forklifts, consistently adhering to safety protocols and minimizing damage to goods.
• Managed inventory levels by accurately transporting and stacking materials, reducing retrieval times and improving warehouse efficiency.
• Trained new staff members on safe forklift operation and company protocols, enhancing overall team safety and productivity.
• Coordinated with shipping and receiving departments to logistics
• Maintained detailed records of forklift inspections and maintenance, ensuring compliance with OSHA regulations and company standards.
• Completed all necessary paperwork, including keeping logs as well as supporting documentation.
• Strictly followed safety and compliance standards and guidelines of OSHA and MSDS.
Machine Operator
Mauser Package Solutions – Newnan, Ga
February 2021 – March 2022
• Supervise machine operation during production to ensure smooth functionality, identifying and resolving any mechanical issues.
• Inspect finished products for defects or inconsistencies and make necessary adjustments to maintain quality standards.
• Follow all workplace safety protocols, report malfunctions, and maintain a clean and hazard-free work environment.
• Document production data, machine performance, and any incidents or adjustments for reporting and analysis.
• Perform regular cleaning and basic maintenance of machines to ensure optimal performance and reduce downtime.
Inventory Specialist
Amazon Fulfillments - East Point, GA
July 2020 to February 2021
• Authorized for training and work development of employees.
• Operated hand-held scanners to update shipment data and generate packing and shipping labels for inbound and outbound materials.
• Ability to keep the inventory throughout the warehouse using a RF scanner and WMS systems.
• Monitor personal productivity and tracked labor growth.
• Adhered to safety, OSHA, and all special handling requirements; categorized items based on use, size, shape, and quantity.
• Oversees many work qualities and assists groups of individuals to complete a large goal or task.
Sales Associate
Advance Auto Parts - Fairburn, GA
September 2019 to June 2020
• Assisted customers in identifying and selecting automotive parts and accessories, providing expert recommendations based on vehicle specifications and needs.
• Processed sales transactions efficiently using POS systems, handling cash, credit, and returns accurately while maintaining a balanced cash drawer.
• Conducted inventory management tasks, including restocking shelves, organizing merchandise, and performing regular inventory checks to ensure product availability.
• Delivered outstanding customer service by addressing inquiries, resolving issues, and providing technical support.
• Participated in store promotions and upselling strategies, contributing to a boost in monthly sales and enhancing overall store performance. Education
Associate degree in computer Programming
• Southern Crescent Technical College - Griffin, GA 2023 to Present
Skills
• Product Inventory Control
• Microsoft Word and Excel Knowledge
• Time management skills as an individual as well as in a team setting
• ERP Systems
• Food Safety
• Ability operates gasoline or electric-powered equipment for the transportation of materials between loading, processing, and storage lanes.
• Utilized system to successfully prioritize outbound shipments.
• Maintaining high levels of safety, quality, and housekeeping while achieving productivity standards established by the company.
• Knowledgeable management and leadership concepts, principles, and practices.
• Installed and organized network cables to server Analyzed documents for accuracy Examined physical equipment for quality.
• Managed and maintained accurate inventory records in SAP, ensuring real- time updates and reconciliation between physical stock and system data.
• Utilized SAP reporting tools to generate detailed inventory reports, analyze trends, and provide actionable insights to support strategic decision- making.
Certifications and Licenses
• Powered Industrial Truck Certification
• Microsoft Office Certified
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