Customer Service Data Entry
Resume:
**/**** - ******* ******** ******* Specialist
Self Employed, miami, FL
Customer Service
**/**** - **/**** ******/Transportation
Uber and Lyft, San Francisco, CA
Assisted passengers with entering and exciting vehicle safety and securely. Maintained and assessed vehicle for cleanliness after each drop off. Completed routine pre-trip and post-trip inspections to evaluate vehicle and assess maintenance needs.
Upheld high standards of professionalism and discretion when working with all customers.
Utilized GPS to optimize routes and continuously meet estimated pick up and drop off times.
Documented daily mileage, gas and other Data.
Achieved and kept consistently high customer score sand ratings on my Lyft and Uber Platform due to outstanding driving record and excellent customer service performance.
Identified and responded to passengers in both English and Spanish. Coordinated Efficient routes to avoid delays and optimize schedules. 06/2014 - 01/2016 Travel Agent
Resort Advantage, Miami, FL
Reservation & Marketing Agent. Worked with Multiple Computer System including Microsoft Word/ Excel/ Zimbra / Epay and more. Highly attended and greeted members and potential customers on phone booking, charging and answering any questions and or concerns about there reservations. Taking credit card payment online. Sending customers an email receipt for their booked Travel as well as their confirmation letter. Answered all International emails and ticket reservations online. Certificate activation and data entry for each ticket. 08/2008 - 11/2010 Receptionist/Front Desk
The Related Group, Miami, FL
YOSYRIS PEREZ
Holiday, FL
Phone: 786-***-****
Alt Phone: 786-***-****
Email: ********@*****.***
Objective
To secure a challenging position utilizing my education,experience,and skills,maximizing abilities towards future growth and development of an organization. Ability Summary
15 years of highly experience in Customer Service. Speak and write English and Spanish fluently.Very well experienced in Computer skills such as Word and Excel, In addition to having all office skills required to obtain a professional looking appearance and work ethic, Great communication skills and Team work.
Employment History
Switchboard Operator of 8 lines
labels
General office tasks
Serviced existing and potential clients
Provided Unit Owners,Brokers,and Appraisers with information in regards to unit.
Filled out and Filed Condo Questionnaire forms for Appraisers with information in regards to unit.
Faxing
Mailing
Filling
Maintaining and Ordering office supplies
02/2006 - 02/2008 RECEPT/CUST SERV
TRAVELONE INTERNATIONAL, MIAMI, FL
Switchboard Operator of 12 lines
labels
General office tasks
Serviced existing and potential customers
Data Entry
Customer Service
Inventory
10/2003 - 09/2005 Secretary, Receptionist
Royal Window Coverings, Grand Prairie, TX
General Office Tasks
labels
filing
Switchboard Operator of 12 lines
Greeted and serviced existing and potential clients. Data Entry
Inventory
Dispatcher
06/2002 - 06/2003 Data Entry Clerk
Hellmann Perishable Logistics, Doral, FL
Data entry
Receiver and Dispatcher
Quick file work
Inbounds
Copying
01/2000 - 09/2001 Vacation Advisor/Customer Services Interval International, Miami, FL
Worked in a large call center for a very well known corporation,responsible for resort timesharing and vacation packaging.
Serviced, greeted and attended customers properly on phone. Operated switchboard of 100 lines.
Took pride in guiding customers through the company's rules, policies, and procedures.
Responsible for booking airline tickets and confirming resorts around the world.
Multiple company programs and computer system resources were used in order to services customers.
11/2010 Cosmotology
Vocational School Certificate
Beauty School of America, Miami, FL
After Graduation and licensed as a cosmologist I Proceeded to work at home as a nail tech.
Currently still Self Employed.
Education and Training
Detailed References
Mercy Cordova
Taryn Florez
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