Customer Service Crew Member
Resume:
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Jasmine Archuleta
Job History:
Starbucks, Sacramento — Crew Member
August 2021 – February 2022
•Delivered exceptional customer service by providing detailed product descriptions, answering inquiries, and ensuring a welcoming environment for all customers.
•Trained new employees on company standards, customer service expectations, and operational procedures to enhance team efficiency.
•Maintained cleanliness and organization of work areas, utensils, and equipment in compliance with health and safety regulations.
•Collaborated with team members to ensure smooth workflow and meet daily sales goals. Baskin Robbins, Union City — Crew Member
May 2020 – August 2020
•Greeted customers promptly and courteously, processed transactions efficiently, and managed store operations during busy hours.
•Coordinated customized cake orders for birthdays and special events, ensuring accuracy and customer satisfaction.
•Performed inventory checks and replenished stock to maintain seamless service delivery.
•Counted and balanced cash drawer at the end of shifts to maintain financial accuracy and accountability.
•Ensured cleanliness of store and equipment to comply with health and safety standards. Pump It Up, Union City — Coordinator/Party Host
October 2019 – May 2020
•Delivered engaging safety presentations and high-energy hosting services for birthday parties and events, creating memorable experiences for guests.
•Supervised play areas and ensured guest safety while facilitating activities.
•Provided excellent customer service at the front desk, managed reservations, and processed payments efficiently.
•Coordinated party schedules, managed logistics, and documented events through photos for clients.
•Deep cleaned and maintained the facility to meet company and health standards. Jolly Roger Land, Union City — Team Leader
January 2019 – May 2019
•Led a team in hosting events, ensuring all party logistics and customer needs were met efficiently and professionally.
•Supervised facilities, delegated tasks, and managed schedules to maintain smooth operations.
•Provided front desk support, processed transactions, and addressed customer inquiries with a friendly demeanor.
•Conducted inventory management, ensuring stock levels were sufficient to meet customer demand.
EDUCATION:
Sacramento State University, Sacramento — Bachelor’s Degree in Psychology August 2020 – December 2024
•Recently graduated with a Bachelor’s degree in Psychology.
•Developed strong analytical, research, and interpersonal skills through coursework and community engagement opportunities.
Redwood Christian High School, San Lorenzo — High School Diploma August 2016 – May 2020
•Successfully completed high school education while actively participating in various extracurricular activities and clubs, including leadership roles.
•Gained foundational skills in teamwork, time management, and communication through academic and social engagements.
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