Data Entry High School

DONYELLE A. HARRINGTON

Hutto, Texas ***** • 512-***-**** • *********@*****.***

Education

Associates: Applied Science in Medical Assistance – Kaplan University Business Administration/Accounting – Austin Community College Cosmetology Certification – Vogue Cosmetology

Professional Summary

Highly organized and efficient professional with experience in supporting senior leadership, managing complex schedules, coordinating cross-functional teams, and ensuring smooth operations in fast-paced environments. Skilled in prioritizing tasks, managing communications, and supporting research initiatives. Proven ability to streamline workflows and assist with key decision-making processes while maintaining a focus on compliance and quality control.

Work History

Administrative Associate 01/2024 – 10/2024

McNeil High School Round Rock, TX

Review and maintain written and computer files, plus conduct data entry

Assist in the coordination of administrative functions, including budget, personnel, meetings, and clerical duties

Research and collect information

Assist with all budget activities, including accounting

Help implement new programs, procedures, methods, and systems

Conduct fiscal review surveys and collect information on administrative matters

Responsible for the preparation of confidential documents and reports

Maintain meeting minutes

Coordinate and schedule meetings and conferences

Coordinate operations, including purchasing, equipment, property inventory, building, equipment, and disposal

Administrative Associate 05/2024 – 07/2024

Cedar Ridge High School Summer School Round Rock, TX

Provide administrative/secretarial support for designated campus/department supervisors and staff.

Assist in promptly resolving parent/student issues and concerns.

Assisted in managing student behavior through the Student Code of Conduct and Student Handbook.

Coordinate project and event logistics, managing deadlines and communications for staff meetings, luncheons, and other departmental events.

Support developing and implementing the department’s strategic plan, setting and executing departmental priorities and goals.

Interpret administrative policies and procedures, providing guidance and support to staff as needed.

Act as the records retention expert, ensuring university policy compliance and managing office supplies and maintenance requests.

Receptionist 06/2022 – 01/2024

Texas Health Action Austin, TX

Greet patients, answer incoming calls, and handle inquiries

Register patients according to established protocols

Ensure patient information is accurate, including billing information

Inform patients of medical office procedures and policy

Maintain and manage patient records

Move patients through appointments as scheduled

Schedule patient appointments

Report statistics as required

Manage incoming and outgoing post

Maintain stock of forms and office supplies

Ensure the reception area is well-maintained, neat, and clean

Safeguard patient privacy and confidentiality

Complete other clerical duties and office tasks as assigned

Create processes and systems that benefit clinic flow.

Collections Agent/Support Specialist 02/2017 – 06/2022

MSB/Gila/Navient Austin, TX

Ability to learn and have a comprehensive knowledge of the multiple court and debt clients

Review consumer accounts and provide updated status’ on accounts

Ability to communicate clearly and effectively

Patience and tact in working with consumers, sometimes in stressful situations

Communicate with customers, ensuring that their needs are met and making sure that the bills are correct

Managed a portfolio of accounts with overdue balances, consistently achieving a collection rate of 95%.

Negotiated payment plans and settlements with customers, reducing delinquent accounts by 30%.

Ensured compliance with relevant collection laws (FDCPA, TCPA) and company policies.

Assisted customers in understanding their billing statements and resolving disputes.

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