Data Entry Call Center
Resume:
● Aisha Sanders
● *****.*********@*****.***
Experience:
April-2024- November -2024 Detroit
Ascension St. John Hospital-Health/info
● MGMT OPERATIONS
● Administrative assistance.
● Data entry.
● Filing and scanning docs.
● Faxing documents.
● Sending invoices and emails.
● Working spreadsheet, uploading, and adding Some Prepping charts.
● documents to file/ chart’s
● Receptionist/Host
● Medical Assistant
July-2023-April-2024 Farmington Hill
Realcomp -Real Estate-Customer Care Representative
● Call Center -inbound and outbound -Customer Care - Underwriter.
● Assisting Agents/Clients with MLS listing on property. Instructed Agent on how to managed there listing and assisting with PRD and updating transactions.
● Uploading/ adding documents to listing.
● Answering any questions or concerns.
● Updating editing spreadsheet.
● Sending email updates to Agents.
● Applying to invoice responding sending voicemail messages. January -2023-July- 2023 Auburn Hill
Comerica Bank -Customer Service Representative
● Call Center- inbound calls- high call volume tv
● Customer Service- assisting customers with resetting passwords for online banking.
● Process Member accounts- Zelle etc.
● Data Entry
● Transfer funds from one account to another debit card.
● Placing block/closing Stolen debit card.
● Placing orders shipping out new debit card
2
● Making setting up auto payments using credit or debit card. March 2022-January 2023 Redford Mi
Secretary of state -Clerk Administrator Assistant
● Greeter
● Booking appointments
● Answering inbound
● Some cash handling, update driving Privilege information. April -2018-March 2022 Farmington Mi
Concentrix FCA
● Booking appointment for Chrysler recall Vehicles.
● CRM case management, Trainer floater .
● Handle at least 80 inbound outbound calls per day from 10-15 minutes or longer
● Meeting protocol call expectation
● Logged each customer interaction as note.
● Performed outbound calls to follow up with customer on information regarding the danger of recall vehicle.
● Navigated multiple app programs windows through out the lifespan of each call. June 2012-March 2018 Detroit Mi
Rite Aide Pharmacy Customer service
● Cashiering sales and some medication .
● Loss prevention stock
● Placing order for medication for customer.
● Updating information,problem solving the risk of some medication concern customer may have.
● Making follow up calls to customer .
February 2010- May 2012
Dialogue Marketing- Call Center Agent
● Call center- inbound/outbound- high call volume
Customer service- updated home buyers insurance plans.
● Data Entry
April 2007- December 2009
Office Max- Forge Industrial - Team Member
● Customer Service
● Operate cash register.
● Printing Services
● Sales- electronics, products etc
● Shipping and receiving
● Clerk
● Warehouse
3
September 2004- January 2005
DTE Energy – Customer Service Representative- Seasonal- Temp Assignment
● Call Center- inbound/outbound- high call volume
● Customer Service- assisting customers with concerns or questions they may have regarding their service.
● Seasonal Collection Department- Processing payments, refer customers to programs to manage billing.
● Data Entry
September 2010- June 2013
Throne Elementary & Robichaud high school
Dearborn Mi
Receptionist
● Worked as Receptionist main office
● Clerical office duties
● Scanning Faxing,Printing copying and some filling
● Responding to invoice and sending invoice emails
● Planning scheduling staff meeting and events
● My star
● Quick book
December 2009-August-2010
● PNC credit union Southgate
● Customer service Representative
● Call center inbound
● Transferring funds from one account to another personal account
● Placing block online accounts and debit/credit cards .
● Sending invoices
● GPS other local branches for members.
March 1998 - January 2003
Footlocker – Assistant Manager Dearborn
● Customer service- sales, complaints etc.
● Balance cash drawer at end of each shift
● Assist store manager with managing TeamMembers-work performance, attendance etc.
4
● Inventory
● Data Entry
Education
Ross certified medical assistance.
05/2024- Present
Wayne County Community College- Pre-Nursing Courses 04/2000/2004 Cody High School- General Studies- Graduated 6/99
Skills and Qualifications
● Type 45 wpm.
● Excellent communication skills and multi-tasking skills.
● Proficient in Microsoft Office& Excel.
● Hardworking, dependable.
● Work well with or without direct supervision.
● Salvation Army voluntary work.
● Work well with the community.
● Compassionate team player member.
● Assembly line at some warehouse.
● Order entry via EDI into AS400 ERP System.
● Workday experience.
● SAP
● CRM
● Salesforce.
● Pulse.
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