IT Infrastructure Project Management

+91-866-***-**** / **********@*****.***

https://www.linkedin.com/in/rajeshitconsulting/

Rajesh (Raj)

IT Infrastructure Design and Architect/Project Manager

Total 25+ years of Exp. on Prestigious Projects with allied facilities/Proven track record/10+ Years International Experience - Head IT - ICT Infra project planning - CapEx/OpEx/Compliance/ICT budgets - Specialized in ICT Infra Setup /Data Centers Consolidation/Servers/Virtualization/DR/BCP/Multi Million $ large capacity Projects/Performance Engineering/proven track record, cross functional integration

An ICT infrastructure design and architect, Technology Planning and Project management Professional. Started career about 25 years ago, as a system administrator and then experienced in all servers, networks, and IT infra planning/implementation project for all business verticals - Healthcare, Banking, Finance, Hospitality, EdTech, Aerospace, Automotive, Manufacturing, IT/ITES. Those experiences helped myself in developing solutions for all verticals IT infra facilities from scratch, as per international standards in technology planning, implementation and procurement. With passion and training for emerging technologies in Digital Health, Machine Learning, Deep Learning and Computer Vision for Artificial Intelligence and Healthcare Data Science. Well versed in Generation of Room data Sheet, Specifications, MEP, Drawings Review and approvals.

Personal

Date of Birth : May 12, 1976 Passport : G8100371

Place of issue : Madurai, India (Old Passport issued at New York, US)

International Exp. : US - 6 Years, UK – 1 Year Months, Australia – 6 months, Sweden – 6 months, Germany - 3 Months Singapore – 2 months, Malaysia - 6 Months,, Kuwait – 2 months

Academia

Bachelor of Engineering Thiagarajar College of Engineering April 1998

Madurai Kamaraj University, Madurai, India

MBA - IT Systems University of Madras, India May 2006

Project Management/Technical – 14 Certifications

ITIL V3/ITIL – ITSM

PRINCE 2 - Project/Process Excellence

COBIT 5 - Quality Assurance

PMP Trained

MCSE

MCSA Exchange

MCSA

MCDBA SQL

CCNA – Cisco

MCP Clustering

Citrix – CCA

VMware – VCP

Professional Snapshot and Area of Expertise

25+ Years of strong experience in End-to-End IT Infrastructure design and architecture

Strong IT Governance on IT infra setup, Data Centers, Servers, Networks, software and End user computing Implementation

Expertise in designing – ICT Network and Systems, Telecom – IPBAX, Face recognition attendance systems (FRAS), Public address systems (PAS), SaaS cloud model, HMIS/PACS, all software applications, LMS/CMS, AV Setup

Handled Clients

All India Institute of Medical Sciences, Madurai, India

AstraZeneca – Sweden and Chennai, India

Mount Sinai Hospital, NY, US

Citibank, NJ, US

Ford Motors, MI, US

Al Salam International Hospital, Kuwait

Hospital Kuala Lumpur (HKL), Malaysia

Starwood Hotels Technology Centre, Singapore

GE Capital Card Services, Kansas City, US

JIPMER - Medical College and Hospital

SRMC - Medical College and Hospital

10+ years of international experience with world largest capacity Information Systems across Globe

Responsible for ICT Planning/design/architecture/implementation/coordination/Operation /Company's IT Strategy/ensure IT initiatives and activities are aligned with Company's business strategy/objectives/goals

Good Experience on IT Infrastructure planning & management, Project and People management, ITSM from Scratch

Experienced in developing department organization structure, project team structure, and job roles and responsibilities for the IT department

Evaluate RFPs and Vendors qualification (PQ/TQ) for proposals

Manages PMO/PMC departments and assign responsibilities and present reports to management on projects

Strong Experience in managing project requirements/developing project plan, formulating and implementing policies, procedures, methodologies, functionalities and assist IT Departments in controlling, monitoring and maintaining the effectiveness and integrity of business units work, ensure effectiveness of the processes

Strong leadership in quality assurance based on COBIT 5 standards on IT projects and project related documentation

Ensure IT systems/applications are developed/maintained/supported

Experienced on develop and deploy IT plans to achieve strategic business goals, Large Capacity Planning

Responsible for ITIL V3, PMI Methodologies Implementation

Experienced on cost estimation, stakeholder management skills, multi-vendor management

Responsible for IT Strategy Design & Development, IT Outsourcing Strategy, CapEx/OPEX, BOQ/BOM and cost budgeting for IT operations

Experienced on planning and implementing DR (Disaster Recovery) sites, Mitigation plans, BCP

Experienced on vision & leadership for developing, implementing & managing IT Infra services

Experienced on ITIL V3, PMI, Six Sigma and Microsoft Best Practices

Domain knowledge in Risk, Compliance and Health, Safety and Environment on all business verticals with allied facilities

Significant Achievements and Recognition

Won ‘Best performance Manager for the Quarter’ – 3rd Q - 2018 in AstraZeneca

Won “Best IT Process and Quality Assurance Leadership” award – 2014 in HCL

Won ‘Golden Star member of the year’ – 2012 in TCS

Implemented $300 million project for All India Institute of Medical Sciences, Madurai, India - 2024

Cost saving to the client – $25K for Al Salam International Hospital, Kuwait

Deployed many engagements from scratch in a Multi-Vendor Transition

Technical Expertise

PMO Tools

MS Project, MS Visio, CA Clarity, SharePoint, MS Office

Platform/OS/Collaboration

Latest Compaq/HP/Dell Servers, Active Directory, Messaging Services, Virtualization, Cloud environment, Load balancing, SAN Implementation

Remote Infra Management (RIM)

All Remote Management tools, All network switches

Networking/EUC Devices

Net Gear, HP, Juniper, Cisco, Dell, Sophos, all major EUC products

Backup Strategies

SAN/NAS/Physical backup/cloud storage models

Utilities and Tools

Clarify, Remedy, Crystal Reports, All Incident/Service Desk management tools

Professional Trainings

Project Management Professional - PMP PMI., India

Role based training for PMO TCS, India

ITIL V3, PRINCE 2, COBIT 5 ADEPT, India

VSphere 4.0 VMware, India

ITIL Tools, Customer Focus HP, USA

Leadership Skills, Soft Skills, Enterprise Global Operations GE Capital - Satyam, USA

Projects and Leadership Portfolio

Client : All India Institute of Medical Sciences, Madurai, India

Senior IT Design Architect - Consultant – End to End ICT Design/Implementation

Jan 2024 to till date

As an ICT design architect, started this project from scratch with gathering information on ICT systems, network, data center, applications by due diligence from various data sources and collected information about various hospital across the world

Product evaluation of HMIS system, college management system, library management system for AIIMS and validated the best model

Extracted and prepared, collected all the rooms and facilities of AIIMS, Madurai campus, from current civil design diagrams and various sources

From the preliminary data, prepared a detailed – Master Data sheet for all ICT EUC devices counts for AIIMS, Madurai, which includes, Desktop, Laptops, MFM Printers, Bar Code printers, Nurse call systems, EPABX, LED TVs, Computer Kiosk, WIFI Access Points, Thin Clients, DOT Matrix, Projectors, Desktop Printers, Shredders, Smart card devices

Designed all EUC devices and design specs for above ICT systems

Designed end to end network architectural and prepared all network devices 3-tier architecture and design specs for above ICT systems for AIIMS

Preformed research on various SaaS model software - Hospital/College/ Library/ Finance management, identified suitable applications on cloud environment for AIIMS Madurai

Performed research on hardware and HMIS, CMS, LMS and learning applications

Prepared preliminary design for AIIMS Madurai ICT network

Prepared proposal for cloud/SaaS model and designed bandwidth requirements

Extensively worked and prepared the BoM/ Tech specs/budgetary estimation for all ICT network/ EUC reequipments

Prepared the detailed executive summary report on ICT Designs

Designed and prepared the BoM and cost estimation for OFC/Cat 6A cabling for AIIMS

Designed and prepared Nurse call system solution and BoM/cost estimation

Designed and prepared IPBBAX solution and BoM/cost estimation.

Designed and prepared Public addressing solution (PAS) and BoM/cost estimation

Designed and prepared Face Recognition Attendance management system (FRAS) and BoM/cost estimation

Designed and prepared IoMT devices for AIIMS hospital and BoM/cost estimation

Designed and prepared Internet/Intranet portals for AIIMS and BoM/cost estimation

Worked on various specialties and super specialties department for AIIMS and identified the HMIS modules for that

Designed and prepared the strategy for lecture hall AV setup and completed the AV infra for 20 halls

Designed and prepared for various software products/mobile application for mobility from Government/private agencies and derived the strategy for integration with major software

Prepared detailed project plans for ICT Pre and technical qualification/tender preparation

ICT team preparing ICT data point for conduits/MEP drawing for all AIIMS blocks

ICT team prepared the network device location across AIIMS Madurai campus

Prepared presentation and project management report (PMR) for ICT implementation to the management team and conducted PMR reviews

Implemented and Responsible for end ICT Cabling/Network/Hardware/EUC/Software/PAS/FRAS, IoMT implementation

Prepared the weekly/monthly reports for management team

AstraZeneca, Sweden and Chennai, India

June 2016 to Sep 2018 – ICT Design and Architect – Large Scale – Global Technology center

Client : Mount Sinai Hospital, NY, US

Roles and Responsibilities

Working with leadership team to formulate corporate Strategy for AstraZeneca India operations

Responsible for end-to-end ICT infra site management for AZ ICT network and operations

Achieved 50% reduction in Data Center consolidation and 33% in application rationalization programs

Responsible for ICT Strategy Design & Development, ICT Outsourcing Strategy, Capex/OPEX, BOQ/BOM and cost budgeting for ICT operations

Strong leadership experience in quality assurance based on COBIT 5 standards on ICT projects and project related documentation

Ensure ICT systems/Smart ICT Solution across the company/supported as per defined international ICT standards, implemented quality policies and procedures

Responsible for ICT Project implementation coordination/Company's ICT Strategy/ensure ICT initiatives and activities are aligned with Company's business strategy/objectives/goals

Experienced in execution of the approved plans and projects

Managed all computer software and hardware maintenance & support contracts

Managed all ICT Department administrative and financial issues

Responsible for strategic plans for computerized legacy systems, infrastructure, and Data Bases

Prepares and controls the Department Budgets (Capital, Expenses, and Manpower)

Prepares regular progress and performance reports for Management review

Coordinates with other departments on IT projects related issues

Preparation of Quality Plans, maintain Quality management systems

Experienced on innovation on IT infrastructure with great User experience and User Interface

Responsible for ITIL V3 Framework/Tools/PMI Methodologies

Responsible for Third party System Integrators/vendors coordination/presentations

Responsible for In-flight projects/consultancy and advisory services to the business

Responsible for Practice management, Solution development, technology mapping

Managing – all RFPs/RFIs, ITO Agreement, Service Request (SR)

Service Provider Assessment for Pre-sales team, Business Requirements Analysis

Managing IT staffs, responsible for providing technical and applications support to BUs

Responsible for preparing Weekly/Monthly/Annually service report to the clients

Hexaware Technologies

Nov 2014 to June 2016/ Head IT Infrastructure/IT Planning/Operations/DR/CapEx/OpEx/Budget

Team Size: 30 Members

Client: Citibank, NJ, US

Roles and Responsibilities

Setting up the End-to-End Infrastructure for Hotel client based on international quality standards

Setting up the Integrated command center (ICC) operation for their shared services

Handling Vendors, Quality teams, closely working with client CXO teams to leverage the GTC setup

Responsible for IT Strategy Design & Development, IT Outsourcing Strategy, CapEx/OPEX, BOQ/BOM and cost budgeting for IT operations

Working experience on industry relevant IT applications, business and engineering packages,

practical experience in the application of data, Data center, Servers, Virtualization, Load balancing, SAN Implementation

Strong leadership in quality assurance based on COBIT 5 standards on IT projects and project related documentation

Ensure IT systems/applications are developed/maintained/supported by the IT staff are per defined international IT standards, implementing quality policies and procedures

Responsible for ICT implementation coordination/Company's IT Strategy/ensure IT initiatives and activities are aligned with Company's business strategy/objectives/goals

Responsible for strategic plans for computerized legacy systems, infrastructure, and Data Bases

Experienced in execution of the approved plans and projects

Prepares and controls the Department Budgets (Capital, Expenses, and Manpower)

HCL

June 2012 to May 2013 Group Manager – IT Project Manager/Operations

Team Size: 45 FTEs

Client: Ford Motors, MI, US

Roles and Responsibilities

Ensure compliance to processes by all IT projects and support departments through internal audits and reviews

Responsible for End to End Infra/Apps Support Management

Responsible for IT Infrastructure/Application Support - Planning/Management/Execution, providing vision & leadership for developing, implementing, managing the information services - 24x7 availability – 36,000 User Base

Responsible for Developing/Deploying IT plans to achieve strategic business goals

Experienced on ITSM, service baseline, NOC and RIM

Responsible - IT Strategy Design and Deployment, IT Outsourcing Strategy, Transition, Transformation

Successful track record of developing peer and senior-level relationships

Responsible for CapEx/OPEX on projects/Hardware /Software/Vendor Management

Implemented and automated daily/weekly/monthly reports to management

Responsible for Integrated project plans/project charter, achieving project milestones

Handling Business Planning and Revenue Analysis, Cost effective analysis, BCP, DR Plans, Resiliency Services, IT Asset Management, Quality Assurance

Monitor and measure the effectiveness and acceptance of quality management

Aligned IT quality management with enterprise-wide quality system to encourage a standardized and continuous approach to quality

Regularly review the continued relevance, efficiency and effectiveness of specific quality management processes Monitor the achievement of quality objectives and review the QMS against agreed-on acceptance criteria

Capture quality acceptance criteria for inclusion in SLAs

Confirms compliance of policies, principles, standards, procedures and methodologies with legal, regulatory and contractual requirements

TCS April 2010 to Apr 2012 Associate Consultant – IT Project Management/Operations

Team Size: 60 FTEs

Client: Al Salam International Hospital, Kuwait

Roles and Responsibilities

Responsible for 30M USD client account – Telco, Banking, Airlines customers

Responsible for Integrated IT Infrastructures Services - Providing cutting edge technology delivery, administration, maintenance, BCP, DR, HA for client delivery

Responsible - IT Service Delivery, ITSM, client accountability

Experienced on Client Interaction and handling escalations

Providing Infra and Application support - 10 TCS proprietary application support for clients

Responsible for CapEx/OPEX and cost budgeting for IT Infrastructures

Work Flow designing, PoC (Proof of Concept)

Heading Business Planning, Performance Monitoring, conducting PMR

Ninestars July 2009 to Dec 2009 Head - IT Project Management/Operations

Team Size: 40 FTEs

Client: Hospital Kuala Lumpur (HKL), Malaysia

Responsible for End to End Infra Support

Responsible - IT Strategy Design and Deployment, IT Outsourcing Strategy

Responsible for Business Planning/Revenue Analysis, Cost effective analysis, BCP, DR Plans and Resiliency Services

Responsible for Capacity/demand management, Portfolio/project capacity forecasting

Responsible for BOM/BOQ, CMDB, project write ups, ISO 27001/BS15000 Auditing

SolveIT - NYTP- Cyberthink, NJ, US Jan 2006 to June 2009 Consultant – IT Project Manager - Infra Support

Client: Starwood Hotels Technology Centre, Singapore

HP/Interwoven Oct 03 to May 05 Senior Engineer – Infrastructure Support

Satyam - GE Capital Card Services, Kansas City, KS, US Dec 2000 to Mar 2003 – Systems Engineer

Client: GE Capital Card Services, Kansas City, US

DishnetDSL May 1998 to Dec 2000 Systems Engineer – Infrastructure support

Client : SRMC, Medical college Hospital

Client : JIPMER - Medical College and Hospital

** Reference Available Upon Request

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