Customer Service Support

Core Skills

Experience

High achieving customer service professional with years of experience in sales, data entry, customer relations and customer support. Proven ability to work alongside a wide variety of clients/customers and provide personalized customer service. Manages high-profile client accounts and establishing strong business relationships which result in an overall increase in revenue and the attainment of defined corporate goals. Hardworking and reliable with strong attention to detail. Offering reliability, diligence and professionalism. Highly organized, proactive and punctual with a team-oriented mentality. *************@*****.*** 919-***-**** Raleigh, NC 27606 PATRICIA THOMSON

Customer Service /Cashier

Sheetz - Cary, NC

Balancing the cash register and generating reports for credit and debit sales. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Processing refunds and exchanges, resolving complaints. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries.

Communicating with customers through various channels. Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. June 2023 – Present

Patient Service Representative

Talent Bridge Staffing Agency/Lash Group

Responsible for providing well defined services to patients, providers, and caregivers. Team members will work interactively with patients and their healthcare providers to complete enrollment activities, answer basic program inquiries, and help coordinate access to therapies through the patient’s healthcare provider.

Depending on the program specific contracted services an associate may perform one or more of the following activities:

Inbound Phone Queue/General Program Inquires

Determination for support programs (Copay, PAP, Medicaid, etc.) Pharmacy triage and coordination

Order processing for wholesale orders

Other follow-up activities (missing info, prior authorization, etc.) Intakes and reports adverse events as directed.

Researches and resolves any claim denials or underpayment of claims. Effectively utilizes various means for collecting information using approved methods, which could include phone, fax, mail, and online methods.

Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly. Reports any trends or delays to program management (e.g., billing denials, claim denials, pricing errors, payments, etc.).

Ensures all program correspondence and communication (phone, fax, mail, etc.) meets quality standards. December 2022 to February 2023

Customer Service

Customer Support

Sales

Upselling

Windows

Salesforce

Operating Systems

Customer Relationships

Troubleshooting

Cashier/Customer Service

Food Lion - Raleigh, NC

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience

Greet each customer and uses his or her name whenever possible Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together

Check the bottom of every cart and under all baby seats for items before completing an order Follow correct bagging procedures for the correct use of bags by type Scan customers' order and handles the payment transaction, per standard practice Avoid personal conversations with other associates when customers are present Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers Follow procedures for refunds and error correction Make every attempt to maintain accurate cash control Follow procedures and performs overrides

Identify customers needing assistance and offers to take the customer's order to their car Maintain alertness and calls for assistance when needed to service customers per service standards Check prices quickly and accurately

Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice Ensure work station and front end area of the store has a neat and clean presentation Report any register malfunction to the Customer Service Manager or MOD Adhere to all company guidelines, policies and standard practices Observe and correct all unsafe conditions that could cause associate or customer accidents Notify QA of any cleaning issues or maintenance required on front end Successfully complete computer based training (CBT) and training aid courses February 2022 to February 2023

Mailroom Clerk

JPMorgan Chase

Processed tax forms and yearly vouchers

including but not limited to 1040,1040v,1040es,1040ez, and 1040a. Responsibilities also include check processing

Retrieves and sorts mail, including packages, by department and category. Delivers mail to correct department or recipient.

Forwards misdirected mail.

Prepares documents and other items for shipping.

Weighs mail and calculates correct postage.

Uses mail sorting and postage meter machines.

Fills out mailing labels, including researching proper country codes for international mail and regional zip codes for domestic mail.

Arranges pickup from postal service and other delivery vendors. Records arrival of mail.

Tracks packages and records arrival of mail.

April 2004 to December 2021

Education

Atlantic Learning Center

GED - August 2011

Patient Advisor

United Health Group

October 2015 to September 2016

Fostered relationships between PCP and insurance companies Maintained prescriptions keeping within guidelines mandated by the government Confirmed insurances

Aid participants with health goals and resources need while following all HIPPA regulations. Maintain HIPPA patient confidentiality standards for medical and financial information. Verify insurance coverage and explain authorizations and referrals necessary for Medicaid patients. Assist members by helping them understand Medicare, there insurance benefits while following HIPAA regulations.

Foster and develop positive relationships with mental health patients and their family members. To whom it may concern,

In today's customer oriented society; timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty and care is always impacted when you employ the right service professional to represent you when assisting your valued customers.

I am writing to express my interest in the open position that you have available. I believe that my customer care experience, along with my computer literacy and skills other technical skills such as, Data Entry, Sales and Customer Support; along with my work history, passion and engagement make me an excellent candidate for this position. I am an extremely organized, calm, and patient professional with excellent communication skills, verbally, through email, chat or text messaging. I have a passion for providing excellent customer service, and learning the necessary skills to grow effectively in my role. I am also able to think on my feet and am comfortable working with a wide range of industries as shown in my experience at Sheetz, Jp Morgan and United Health Group. I am confident that I have the skills and experience to be an excellent member of your team. I am committed to providing quality service, improve operations and helping customers to overcome their challenges. I hope to have the opportunity to discuss my qualifications further with you in the near future. Thank you for your time and consideration. Best Regards,

Sincerely,

Patricia Thomson

Patricia Thomsom

*************@*****.*** 919-***-**** Raleigh, NC 27606 PATRICIA THOMSON

Contact this candidate