Customer Service Insurance Agent
Resume:
ARMANDO MARTINEZ
Los Angeles, CA 90047
************@*****.***
Insurance Agent – Customer Service
OBJECTIVE
Seeking a rewarding position as an Insurance Agent Position. Where I can utilize my acquired skills and help the organization continue to be successful. Provide the best assistance to clients and efficiently contribute to the company’s growth. With over 5 years of Customer service experience. I have strong customer service and client focused attitude. I have a Personal Lines Broker Agent License.
PROFILE
• Ability to work as part of a team, as well as independently. .
• Detail Oriented and ability to multi-task daily.
• Self-starter motivated & disciplined.
• Ability to troubleshoot problems.
• Strong work ethics. Reliable, Trustworthy
• Willing to work the hours it takes to make it happen.
• Able to begin tasks and follow through to completion.
• Ability to prioritize and meet deadlines.
• Bilingual.
• Strong follow-up skills & customer service skills.
• Interested in starting a career in the Insurance business. PROFESSIONAL EXPERIENCE
Insurance Agent – Retail
• Service multiple lines of insurance products of existing and new customers.
• Troubleshoot customer issues and solved them and recognized cross-selling opportunities.
• Handle customer claims, problems or questions via telephone and email.
• Collected and processed payments created insurance proposals.
• Review existing policies and process changes/endorsements and renewals.
• Prospect for new business.
• Ensured to follow up on all incoming leads.
• Completed the insurance buying process.
Real Estate Assistant
• Checked the MLS system for new properties available for agent’s buyer.
• Searched the MLS and other search engines.
• Submit new listings and changes to MLS.
• Change the status of a listing on the MLS from “Active” to “Pending” or “Sold”.
• Check MLS for expired listings.
• Take pictures of property.
• Prepare and distribute information to promote open house.
• Scheduled appointments to show property.
• Assisted real estate agent in scheduling and hosting open house.
• Ensured that the visitors sign guest sheet.
• Ensured to follow up on all incoming leads.
• Follow up with buyers and sellers.
• Check local newspapers for unrepresented sellers and search all possible media to find prospects for buying or selling.
• Prepared legal documents for Attorney.
• Used computer software to update cases, prepared and maintained legal documents for trial.
• Called Courthouses to verify client’s warrants and cases.
• Assisted staff counsel in all aspects of litigation including factual investigation.
• Provided litigation support in variety of cases including DUI, Felonies, Misdemeanors and Accidents/injuries
• Maintained all legal files pleadings, interrogatories, subpoenas, and affidavits.
• Collected paperwork and processed payments from clients.
• Schedule depositions, hearings, court dates and one on one client appointments.
• Researched legal issues for depositions, litigations, and court hearings, documented all found information. EMPLOYERS
AM Trucking Lax 2/2021 – 2024
Courier/Delivery Driver
The Esquire Law Corporation 3/2020 to 5/2021
Legal Assistant
Life’s Easy Auto & Commercial 9/2018 to 2/2020
Insurance Agent
Mapfre Insurance • San Diego, CA 8/2016 to 1/2018
Insurance Agent Retail
Century 21 Powerhouse • Huntington Park, CA 3/2010 to 7/2016 Real Estate Assistant
Crest Capital • Sylmar, CA 11/2007 to 2009
Real Estate Assistant
Century 21 Millennium • Los Angeles, CA 2003 to 2007 Real Estate Assistant (Company closed)
Zurich North America • Irvine/Pasadena, CA 2002 to 2003 Records Clerk/Legal Assistant
Mayer, Brown, Rowe & Maw • Los Angeles, CA 2001 to 2002 Records Clerk/Legal Assistant – Contract Assignment Crosby, Heafy, Roach & May Law Corporation • Los Angeles, CA 2000 to 2001 Records Clerk/Legal Assistant – Contract Assignment Records Clerk/Legal Assistant
EDUCATION
California State University · Los Angeles, CA 1994
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