Customer Service Data Entry

Grace Vinent

*********@*****.***

818-***-****

Qualifications Summary:

Administrative Office Support professional experienced working in fast-paced environments demanding strong organizational, analytical, and excellent interpersonal skills. Very detail oriented, resourceful and committed to superior customer service. Confident and able to interact with staff at all levels. Skills:

· MS Office Suite

· Bilingual English & Spanish

· Collections & Reconciliations

· Customer Service & Relations

· Reporting, Tracking, Presentation

· Phone Reception

· Cash Management

· Prioritizing & Multi-tasking

· Marketing & Sales

· Union Benefits Specialist

· Pension processing

· Accounts Receivable

· Outlook

Work Experience:

Benefit Programs Administration 3/2016 – present

Union Benefits Processer (employer control)

Please see ATTACHED

Managed Care Rehab 3/15 – 12/15

Physical Therapy Aide

Field Choice

Notary Signing Company-Supervisor 06/12 – 7/13

• Completed daily task and reports of company sales reporting team

• Emailed full set of Loan documents or small packages for all title companies needed to close existing loan.

• Worked on hard signings in remote places staff was unable to schedule, process and interview new notary into current system to update availability for future use. Cannon/AppleOne/Staffmark/Mattson 08/08 – 03/12

Cannon- Customer Service

• Handled heavy call volume for Bank of America mortgage department. Thoroughly, verified customer to release account information. If needed transferred to the correct department.

• Resolved customer complaints, account information, navigated - AS400, I series, Outlook, LAFA, ILA and about 3 other programs simultaneously.

AppleOne- Administrative Assistant

• Successfully completed multiple assignments with large property management companies.

• Provided collection services for a private school in Orange County.

• Handled lease-ups for Related management, lease applications and interviews, checking in and out guests, placed work orders for repairs data entry of past orders.

• Answered phones, also did outbound calls to schedule appointments.

• Data entry of leasing and qualifying information, package and file final approved applications.

• Reviewed and collected past due tuition payments, general office duties.

• Reception work for a mechanical machine shop all front office/dispatching StaffMark- Customer service

• Assisted upcoming company in marketing a new product business to business sales, Worked with confidential information.

• Dental company in Irvine large collection department 30-120+ days late, 100+ outbound calls a day using AS400 and internal system.

• Accepted phone payments provided customer conformation number or setup payment plans, general office functions.

Education/Training:

Global Dental Assisting, Van Nuys, CA 2022-2023

Dental Assistant

Southern California Health Institute, North Hollywood, CA 2013-2015 Physical Therapy Aide

Southern California Institute of Technology, Anaheim, CA 2009-2010 Administrative Assistant

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