Customer Service Data Entry
Resume:
Reno, NV *****
W: ********@*****.***
Skills
Accounts Payable and Receivable
Outlook
Organizational Skills
Office & Customer service Management
Conflict Resolution
Office coordination
Record keeping
Data entry
Verbal and written communication
Awards
Highest Increase in Net profits (3 years running)
Diamond Service Award for Customer Service
Symanthia
Chambers
Professional Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Experience
Paramount Auto Body & Collision Reno, NV
December 2022 - Current
Parts and Service Manager
Handled escalated customer complaints with professionalism, effectively converting them into opportunities for ongoing patronage with a 90% success rate
Improved inventory accuracy by 20% by implementing an efficient tracking systems
Submitted warranty claims for customers, verifying validity before processing payments or repairs.
Maintained accurate records of all services performed, using software systems to track work orders and invoices.
Western Skies RV Reno, NV
August 2020 - December 2022
Parts and Service Manager
Refine service methods to augment overall efficiency by 30%
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship
Executed strategies to expand business and drive profit growth up by 25%
RV Country Sparks, NV
November 2019 - August 2020
Service Advisor
Computed work orders with 98% accuracy to be compliant with warranty companies and company policies
Utilized automotive software to streamline service scheduling and customer database management
Oversaw administration of extended warranties and maintenance agreements, boost our approval rate by 32%
Folsom Lake RV Sacramento, CA
September 2019 - November 2019
Parts Associate
Directed & manged Shipping and Receiving
Received and processed daily parts orders for storage, shipment and customer pickup
Collected shipments, verified items against paperwork and recorded items received, using IDS Software with 98% accuracy
RV'S Of Sacramento Sacramento, CA
January 2018 - September 2019
Service Advisor/ Sales Specialist/ Business Communications Manager/ Interim Service Manager
Managed assignments of technicians jobs and work times
Oversaw content development and editing of company website to increase online presence by 15%
Processed service orders and managed billing and invoicing with high degree of accuracy, thus decreasing our losses by 10%
Met sales quotas by utilizing upselling opportunities.
Attended trade shows or industry conferences as representative of dealership.
Participated in ongoing training sessions provided by RV manufacturers and suppliers.
Education
Diploma
Woodcreek High School
Additionalinformation - Achievements
Training Award for Best phone skills
Multiple Award winner for Customer Service
4 Time Energizer Award Winner (2006, 2007 & 2009)
Award for Highest increase in nets
Website, Portfolio and Profiles
www.linkedin.com/in/symanthia-chambers-ba863017
Certifications
Spader Management Certification
Volunteer
Sacramento Food Bank Sacramento, Ca
March 2017 - April 2017
Volunteer
Worked with supervisors to learn sorting processes and requirements.
Assisted in preparation and packaging of meals for distribution to clients.
Operated cash register during fundraisers or special sales events hosted by organization.
Maintained consistent quality and freshness by evaluating condition of donated items.
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