Data Entry Customer Support

Adrien Frith

***********@*****.*** 601-***-**** Jackson, MS

SUMMARY

Detail-oriented professional with 20 years of experience in customer support and financial data management, seeking a Data Entry role. Skilled in order processing, credit information verification, and maintaining accurate records. Proven ability to manage high-volume data entry with strong time management skills. WORK EXPERIENCE

Rules of Fashion Jackson, MS

Senior Business Development Manager Jul 2021 - Aug 2024

• Coordinate order placement, customer information collection, payment processing, and item distribution to ensure operational efficiency.

• Developed and implemented marketing strategies for clothing through both print and online channels, enhancing inventory turnover and

• expanding customer outreach.

• Oversee all financial responsibilities, maintaining accurate records and ensuring the fulfillment of monetary commitments.

American HomeShield Home Warranty Company

E-Service Chat Representative Jan 2016 - Present

• Assist customers, contractors, and business partners through chat and outbound calls, ensuring adherence to policies, procedures, and contract coverage.

• Explain contract coverage details to customers and contractors with clarity and accuracy.

• Follow up with stakeholders to resolve customer service issues and enhance satisfaction.

• Maintain up-to-date knowledge of company policies and procedures through ongoing education. Merchants FoodService Jackson, MS

Lead Customer Support Specialist Jul 2019 - Jul 2021

• Managed a team of six, focusing on performance evaluation, training initiatives, and professional development.

• Facilitated cross-departmental collaboration to enhance customer service and satisfaction.

• Processed chain account orders and contributed to regional business development through effective resolution of customer complaints and concerns.

National Account Manager Jul 2018 - Jul 2019

• Served as the primary sales liaison, facilitating communications across various departments to streamline operational efficiency.

• Devised and implemented reporting protocols to optimize inventory management and conducted periodic on-site customer reviews to align service with client needs. HBC Jackson, MS

Credit Account Specialist Aug 2017 - Jul 2018

• Assisted customers with billing inquiries and credit-related requests, ensuring accurate entry and verification of applicant credit information.

• Reviewed and processed eligibility for customer credit increases and managed the opening and closing of credit accounts, supporting both in-store and online sales representatives. EDUCATION

Hinds Community College Jan 2016

Associate Degree, Medical Billing and Coding

Hinds Community College

Associate Degree, Healthcare Data Technology

Jan 2016

SKILLS

Functional • 50+ WPM • 10 Key • Communication • Customer Service • Problem Solving • Billing • Credit • Inventory

• Microsoft Office Suite • Performance Management • Processes • Reporting • Sales

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