Customer Service, administrative Assistant

MADHUMITA BANERJEE

Libertyville, IL 858-***-**** *************@*****.***

Objective:

Science Graduate (Bachelor’s Degree) with 9 years of experience in Financial / Banking Sector, Office Administration, Event Management, Sales, Customer Service and Public Relationship Management. These experiences are in a variety of fields including Banking, Insurance, Travel, Education, Corporate Events and Telecommunication. In addition to my extensive office experience, I am driven by Analyzing, Optimizing and Implementing Cutting Edge Solution. Target Oriented, Research and Analytical Skills, Detail Oriented, Problem Solving, Customer Centric, Data Visualization, Team Player, Willing to help, Motivated, Diligent, Determined, Confident, Quick Learner, Excellent Interpersonal Skills, Organizational Skills & Analytical and Planning Skills. I am looking for a position where I can enhance my Financial, Organizational and Problem-Solving Skills in different areas in a reputed organization. Excellent in MS Office – Word, Excel, PowerPoint & Google Workspace (Docs, Sheets, Slides).

Volunteer Experience:

1.OAK GROVE SCHOOL, LIBERTYVILLE, IL, USA

Title: Room Parent and PTO Coordinator

Duration: Aug 2022 Onwards

Responsibility:

Help the students in various class projects

School PTO Board Member

Room Parent

Professional Experience:

2.LPL FINANCIAL, SAN DIEGO, CA, USA

Job Title: (Contingent Worker) Money Desk Specialist – Banks Back Office

Duration: 3months (Aug 2012 – Oct 2012)

Job Responsibility:

Defined and Validated Data to ensure the data quality

Helped in Money Transfer System / Wires

Doing Quality Assurance of the incoming checks

Processing Payments and Settlements

Analyzed and Optimized 100% of Queries and reports for prime performance

Helping Customers with more flexibility and control of their payment system

Doing Quality check of the NIGO Return Letters

Processing distributions from LPL client accounts

Monitored and Evaluated processes to find areas of improvement, significantly improving client experience

Validating and processing the Branch Deposits

Preparing & Processing Return Letters for Not In Good Order (NIGO) checks

Data Entry

3.USE CREDIT UNION, SAN DIEGO, CA, USA

Job Title: Personal Banker

Duration: 3months (Feb 2012 – April 2012)

Job Responsibility:

Helping Customers with more flexibility and control of their payment system

Processing Payments and Settlements

Doing Quality Assurance of the incoming checks

Helped in Money Transfer System / Wires

Opening New Accounts

Created feasibility Criteria for expanding and approaching New Customers.

Recommending products and services to the customers

Motivating staff, attending meetings, analyzing data and figures and keeping up to date with the latest products, market changes and policies.

Help the Customers Succeed Financially

4.WELLS FARGO BANK, SAN DIEGO, CA, USA

Job Title: Teller

Duration: 15 months (July 2010 – Jan 2012).

Job Responsibility:

Analyze Customer’s Financial Needs

Processing Payments and Settlements

Customer/Client Service

Upsell different Banking Products

Offer Financial Advice to Customers/Clients

Cash Handling

Help the Customers Succeed Financially

Handling Logistics such as incoming and outgoing mail, ATM night drops, Daily Deposit slips, Cash Shipment.

Award & Recognitions:

a.Achieved Gold Status (Quarterly Sales Target) for the last three quarters.

b.Ranked Eight among Tellers in Coastal San Diego region.

c.Top performer in the Stonecrest Branch for the last three quarters.

d.Received several Written Appreciations and Awards for meeting & exceeding sales targets and customer satisfaction.

5.BRITT WORLDWIDE INDIA PVT. LTD, MUMBAI, INDIA

Job Title: Senior Executive Business Support (Administration)

Duration: 20 months (April 2008 - Dec 2009).

Job Responsibility:

Centre Administration / Business Coordination

Researched and prepared presentations regarding Profitability reports and industry trends

Drafted client reports under the supervision of a senior analysts and received 100% positive feedback for alignment to client goals

Managing Calendar, coordinating meetings including preparing agendas and taking minutes of meeting.

MIS Reports Coordination (Regularity, Integrity and Authenticity of Data)

Serving as a Central Point of Contact between the Production Heads, Top Management (CEO Cell) and Customers.

Monitored, Controlled and Supported service delivery.

Invoice management, organizing the Corporate Training Room, Database management, Company Website Management.

Handling Daily, Weekly & Monthly Activity / Sales Reports

Helping HR team with the exit formalities of the candidates

Appointment setting.

Multiple Phone handling

Assist Corporate Director, AGM and VP with Administrative Duties and in Regional Business Development Projects. Provide administrative support to project managers.

Assist in the development and implementation of Administrative procedures as needed.

Establish, organize, and maintain files, records and reports

Coordination of Client activities / Training / Seminar. Inventory management.

6.COMPANY: ACCENTURE SERVICES PVT. LTD. MUMBAI, INDIA

Job Title: Senior Customer Service Associate

Duration: 25 months (February 2006 – March 2008).

Job Responsibility:

Insurance Project - Morethan (Auto) Customer Service and Sale (UK Client)

Cross Sell of Home & Pet Insurance

Trouble shooting of late payment/renewals/natural disasters

Collecting online payments.

First Call Resolution

Database management of Leads/high-level clients

Appreciated and Awarded by the Management for Excellent Sales Conversions and Customer Service. I was also appreciated for low Call Average Handling Time (AHT).

7.COMPANY: WNS GLOBAL SERVICES, MUMBAI, INDIA

Job Title: Customer Service Associate

Duration: 12 months (March 2005 – February 2006).

Job Responsibility:

Travel & Hospitality Project – Travelocity - Customer Service and Sales (US Client)

Air, Car & Hotel Reservations.

Cross Sell of Hotel / Car Upgrade

Trouble shooting of internet issue/cancelled reservation/double booking

Received several written appreciations from customers as well as the management for excellent customer service. Appreciated for low AHT.

8.COMPANY: GTL LIMITED, NAVI MUMBAI, INDIA

Job Title: Customer Response Executive

Duration: 18 months (October 2003 – March 2005).

Job Responsibility:

Telecommunication Project – Tele2 - Customer Service and Sales (UK Client).

Cross Sell of Internet service and additional Landline service

Accepting Online Payment

Academic Qualification:

Post Graduate Diploma In Computer Application, Makhanlal Chaturvedi University, Bhopal, MP, India (2003)

Bachelor Of Science (Chemistry/ Botany/ Zoology). Govt. Science College, Rani Durgavati Vishwavidyalaya, Jabalpur, MP, India (2002)

Languages:

English (US), Hindi, Bengali, Assamese.

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