Food Service Business Management

DINASHA A. DAVIS MBA

Ruskin, FL 786-***-**** ********@********.***.*** https://www.linkedin.com/in/dinasha-davis-3ba30a1b1/

OBJECTIVE

Results-driven professional with extensive experience in food service and production, complemented by an MBA in Business Management. Seeking to leverage skills in food and beverage management and food production to contribute effectively in a managerial role.

EDUCATION

Master of Business Administration (MBA), Business Management ; Graduated Oct 2019

South University – Savannah, GA

Bachelor’s of Science (BS), Baking & Pastry Arts; Graduated Mar 2018

Johnson & Wales University – Providence, RI

SKILLS & EXPERIENCE

Food Service & Production Management:

Managed pastry operations at Disney's Boardwalk Resort, overseeing production for multiple restaurants and bakery outlets.

Implemented inventory control and food safety regulations to maintain high standards of quality and hygiene.

Trained and mentored new staff, fostering a culture of productivity and excellence.

Customer Service & Communication:

Established rapport with clients and customers, ensuring satisfaction and loyalty through effective communication and service delivery.

Handled customer accounts and resolved issues promptly to maintain positive relationships.

Operational Efficiency:

Optimized kitchen operations through strategic ordering, inventory management, and adherence to production schedules.

Implemented first-in/first-out (FIFO) inventory system to minimize waste and maximize freshness.

WORK & LEADERSHIP HISTORY

CSR Operations-Agent (WFH), IntouchCX, Oct 2020 – Present

Managed customer accounts for Abercrombie & Fitch and Hollister Co., ensuring high satisfaction levels.

Resolved customer inquiries promptly, maintaining positive client relationships.

Cook 1/Trainer, Disney’s Boardwalk Resort Mar 2018 – May 2020

Directed pastry operations for multiple restaurants and bakery outlets, ensuring consistent quality.

Mentored new staff, enhancing team productivity and skills development.

Cook 1, Valencia Lake Nov 2017 – Mar 2018

Prepared daily dishes with meticulous attention to detail and adherence to quality standards.

Managed kitchen inventory and sanitation, optimizing operational efficiency.

Pastry Prep Cook, Hard Rock Hotel And Casino Sep 2015 – Nov 2015

Executed precise recipes for diverse baked goods including cakes, cookies, and tarts.

Utilized pastry blenders, whisks, and sifters for accurate ingredient blending.

Designed specialty menus and portfolios showcasing custom cakes and desserts.

Baker (Volunteer), Baking and Pastry Company Mar 2015

Assisted in baking over 1,000 pastries for an event, contributing to successful execution.

Pastry Chef (Volunteer), Key To The Cure Oct 2014

Prepared desserts and drinks for over 1,000 guests, ensuring high-quality service.

Food Services Manager (Volunteer), Key To The Cure Sep 2014

Coordinated food services, providing support to individuals and families during events.

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