Customer Service
Resume:
Amelia Byram
Hard worker dependable
Paris, TX **460
***************@*****.***
Professional Summary
Detail-oriented customer service professional with 25 years of experience in various roles, including direct support, assistant management, janitorial work, and customer service. Proficient in multiple industries, including healthcare, hospitality, and food service. Possess a strong skillset in customer service, sales, and management.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Direct Support Professional
Sevita Health-Paris, TX
August 2023 to November 2024
I help take care of adults with mental disabilities and Idd.
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
• Administered medications according to prescribed schedules and documented any changes or reactions observed
• Implemented individualized care plans based on clients' specific needs and goals
• Promoted socialization by organizing recreational activities and outings for clients to engage in the community
• Maintained accurate records of client progress, behaviors, incidents, and medical information
• Developed positive relationships with clients through active listening, empathy, and effective communication
• Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds
• Supported individuals with physical disabilities in mobility assistance including transferring, ambulation, and use of assistive devices
Assistant Manager
Fikes Wholesale Inc/ CEFCO-Paris, TX
August 2022 to June 2023
Running register stocking cleaning doing paperwork over seeing team members and make sure our policy were upheld.
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
Janitorial Worker
United States Department of Justice-United States
March 2016 to March 2022
Worked for the government. Clean government buildings
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Maintained inventory of cleaning supplies and notified supervisor when reordering was necessary
• Managed multiple tasks simultaneously, prioritizing work effectively to meet deadlines and maintain cleanliness standards
Customer Service
tocobell-Tyler, TX
June 2015 to October 2016
Take customer orders and clean up trays and eating area. Bartender/Server
Bills Sunset Lounge-Paris, TX
September 2009 to October 2015
• Managed a team of XX bartenders, providing training and guidance to ensure exceptional customer service
• Developed and implemented new cocktail menu, resulting in a XX% increase in sales
• Maintained inventory levels by conducting regular stock checks and placing orders as needed
• Provided exceptional customer service by promptly addressing any issues or concerns raised by patrons
• Managed cash handling procedures accurately, minimizing discrepancies and ensuring financial integrity of the bar's operations
• Implemented efficient workflow processes behind the bar to minimize wait times during peak hours
• Maintained cleanliness of the bar area at all times according to sanitation standards Manger
Bill's Sunset Lounge-Paris, TX
April 2008 to July 2009
Payroll, schedule, deposit, orders, would bartender or waitress when employees did not show Call Center Customer Service Representative
TCIM SERVICES-Paris, TX
January 2005 to April 2008
Making and receiving calls about account
CNA - Certified Nursing Assistant
Deport nursing home-Deport, TX
February 2002 to March 2004
Take care of residents and make sure they had the best care Waitress/Server
IHOP-Stafford, TX
July 2000 to August 2002
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
• Managed cash transactions accurately and efficiently using POS system
• Effectively communicated daily specials, menu items, and drink options to customers, resulting in increased sales
Server, Waiters and Waitresses
Bill's Grill-Paris, TX
January 1998 to June 2000
Sever customers and cash customers out.
Education
Certification in Cna
Paris Junior College - Paris, TX
August 2001 to November 2001
Skills
• Vital Signs (10+ years)
• Home Care (10+ years)
• Caregiving (10+ years)
• Senior Care (10+ years)
• Cleaning Experience (5 years)
• Laundry (10+ years)
• Patient Care (10+ years)
• Alzheimer's Care (10+ years)
• Dementia Care (10+ years)
• Food Preparation (10+ years)
• Meal Preparation (10+ years)
• Hospital Experience (1 year)
• Infection Control Training (10+ years)
• Memory Care
• Medication Administration
• Nursing
• Typing
• Account management
• Retail sales (10+ years)
• Bartending
• Outbound sales
• Salesforce
• Payroll
• Hospital experience
• Vital signs
• Door-to-door
• Outside sales
• Workday
• Cash handling
• Sales (10+ years)
• Help desk
• Cash register
• Front desk
• Serving
• Windows
• Negotiation
• Computer skills
• Communication skills
• Cleaning
• 10 key typing
• Janitorial experience
• English
• Guest services (10+ years)
• Customer service
• Marketing
• Organizational skills
• Writing skills (10+ years)
• Order fulfillment
• Interviewing
• Food preparation
• Meal preparation
• Food management
• Food industry
• Memory care
• Custodial experience
• Infection control
• Assistant manager experience
• Cold calling
• Operating systems
• Laundry
• Dementia care
• Product development
• Quick service & fast food restaurant
• Management
• Supervising experience
• Clerical experience
• Warm calling (1 year)
• Technical sales
• B2B sales
• Technical support
• Mobile applications
• Business development
• Manufacturing
• Hotel experience
• Restaurant experience
• Budgeting
• CRM software
• Working with people with developmental disabilities
• Working with people with disabilities
• Planograms
• Grocery store
• Telemarketing
• Search engines
• Analysis skills
• Residential cleaning
• Nursing home experience
• Assisted living
• Working with people with autism
• Home & community care
• HIPAA
• ADLs
• Direct support
• Hospitality
• Recruiting
• Pricing (10+ years)
• Pricing
• Pricing
• Inside sales
• Sales Management
Certifications and Licenses
Driver's License
June 2022 to June 2028
Food Handler Certification
ServSafe
Assessments
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
July 2023
Influencing and negotiating with customers
Full results: Proficient
Food service: Customer situations — Proficient
April 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Cleaner fit — Proficient
May 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work motivation — Proficient
March 2024
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
October 2023
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
June 2022
Responding to customer situations in a retail setting Full results: Proficient
Cleaner fit — Proficient
June 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Inside sales — Proficient
June 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Verbal communication — Proficient
May 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Bartending — Proficient
March 2024
Understanding, pouring, and mixing drink orders
Full results: Proficient
Retail customer service — Completed
February 2024
Responding to customer situations in a retail setting Full results: Completed
Call center customer service — Proficient
May 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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