Assistant Manager/ Sales Associate/ Customer Service Manager

Summary

My prior experience has prepared me to excel at a position of employment in a team oriented environment where my leadership, customer service, and management skills can be utilized to train my fellow coworkers to be successful and bring repeat customers that are beyond satisfied with the company and in turn refer family and friends to seek out services raising revenue exponentially. I would love an opportunity to allow my intelligence to shine and prove myself an asset to the business & fellow coworkers overall.

Education

Mira Costa Community College Oceanside, CA

Associate of Science

3.5 GPA average

Skills

Leadership, Communication skills, Customer service, Restaurant experience, Time management, Computer literacy Experience

Self Employed North County San Diego, CA

Personal Assistant 05/2022 - Present

Help clients organize their schedules to be more time efficient and productive overall kept records of accounts payable and receivable

helped clients meet goals set in all areas of life mentor clients to function at their greatest capacity assisted clients by taking on extra responsibilities in their personal and professional life to allow them the ability to stay on track to meet quarterly margins

experienced in thinking on my feet and making difficult decisions in fast paced environment excels in multi tasking and prioritising

Marcos Italian Restaurant Vista, CA

Assistant Manager/Lead Server 06/2018 - 02/2022

Communicated with customers openly, provided friendly and courteous service, and answered all questions respectfully oversaw shift crew and maintained positive, team oriented attitude among employee gave positive reinforcement and constructive critisism when appropriate following up with disciplinary actions as last resort.

wrote employee schedule bi-weekly

payroll

Rookies Sports Bar and Grill Oceanside, CA

Cocktail Server/Barback 03/2016 - 01/2018

memorize and repeat daily specials to all new patrons POS proficient

learned basic bartending skills

enjoyed being of service and gained above average number of regulars opened and closed the restaurant, including setting up venue and all necessary tasks until closing answered phones and took to go orders

upsold clients in every opportunity which reflected in my sales being 10% higher then average Shari's Cafe and Pies Coeur d'Alene, ID

Lead Server 03/2015 - 01/2016

Graveyard shift

only employee besides cook from 10pm until 6 am

Trista Miller

760-***-**** **************@*******.*** San Marcos, CA able to multi task and prioritise responsibilities completing all sidework and maintaining restaurant cleanliness according to health and safety codes

learned Aloha POS

Boyd Rogers Plumbing Vista, CA

Office Manager 08/2014 - 12/2015

learned payroll program and printed weekly paychecks dispatched plumbers to jobs

answered phones and recorded job descriptions for plumbers ordered plumbing stock and office supplies

responsible to keep current accounts payable and receivable sent off monthly past due reminders

handled any customer disputes with reasonable solution to ensure repeat business and referrals Languages

learning Spanish and ASL

Extra-curricular Activities

In my free time I enjoy volunteering for different events including soup kitchen and mentoring young kids, very competitive in billiards and cards, prioritise my family and spend quality time ensuring growth as a whole unit as well as individually and enjoy learning about new interests to ensure I keep my mind fresh and am consistently working on personal goals

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