Quality Assurance Qa Analyst

SUMMARY:

* ***** ** ********** ** the testing domain across web-based applications with focus on small scale pharmacy, healthcare, health insurance & retail applications, manual testing of software applications, experienced in testing mobile applications across multiple operating systems adept with SDLC and agile methodologies and documentation of test strategy, test plans, test cases & test results. Quality producer of data reports.

TECHNICAL SUMMARY:

Testing Tools: Quality Center (ALM), JIRA, Zephyr

Operating Systems: MS-DOS, UNIX, MVS, Sun Solaris, Windows Windows 2003, 2007, XP

Languages: C, SQL, PL/SQL, Visual Basic

Web Technologies : HTML, Dotnet, Java, API

Tools & Packages: SDLC, Agile, Project Management, MS Office-Excel, Word,

Access), Share point, Power Point, MySQL, Databases, ALM, LOB: Medicare, Medicaid, Commercial Insurance

CERTIFICATIONS: MS Office, Basic Testing Tools, CPR Certified, Testing Certification QA Test Process, Mobile Testing

EDUCATION:

Associates in Psychology (Mass Bay 2018)

High School Diploma (Westborough High, 2014)

WORK EXPERIENCE

Telefonica (UK based Client) NTT Data (Sep 2021-Sep 2023)

Lead Quality Assurance Analyst

Worked in the capacity of a Lead QA Analyst engineer in testing web and mobile devices for the VOLTE migration effort at Telefonica. This required testing of both hardware and software components including testing of network changes on multiple mobile devices, operating systems, as well as mobile responsiveness testing. Web based testing to support the migration from Verizon to AT&T on the 4g network. Collaborated with developers, QA Engineers, project managers. Test cases documented and executed in ALM. All defects logged and reported through ALM Defect Management. Collaborated with a large team of business users, network engineers, PMs and Quality Assurance teams to support system integration, and user acceptance testing for multiple rollouts. Responsible for generating data reports that helps stakeholders make decisions on the migration effort

Staples (Framingham June 2020-July 2021)

Quality Assurance Analyst.

Worked in the capacity of a software QA analyst in testing the redesign of the Warehouse Management System from on premise order picking module to Spring boot system on Azure Cloud. Responsible for API testing, Conveyor interface testing, Pick to light system testing, Pick to voice (Vo collect) testing to make sure orders are picked, packed and shipped as expected after order drop from front end, Order management System (OMS). Performed testing for single sign-on chats, mobile testing and all online order shipment and tracking. Testing user stories and identified issues were tracked and assigned using JIRA in an Agile environment.

Rx Advance – Pharmacy Benefit Management (Southborough May 2019- May 2020)

Lead QualityAssurance Analyst- Operations

Worked in the capacity of a Lead QA analyst, working closely with call center representatives in understanding the operational flows for managing a high volume of benefits & claims issues. Subject matter expertise in pharmacy benefits management. Call routing, escalation, issues management, ticket creation and resolution. Worked on the PDM member and provider portal releases responsible for system integration and User acceptance testing. Worked with configuration and data analyst to ensure member issues were resolved. Collaboration with pharmacy technicians, providers, and practitioners to deliver the highest quality service to members and servicing providers. Sound knowledge of Pharmacy Benefits Management, Medicare & Medicare Advantage insurance plans, prior authorizations, & claims systems. Executed regression and automation scripts used for a POC for automation of the claim’s workflow. API testing for web services to return member demographics. Work collaboratively with IT and Business teams in identifying call-center issues, logging bugs, and testing them. Worked collaboratively with application/production support/customer service and training teams to ensure quality procedures and training material was in place for new hires! Good understanding of SDLC. Documented Test Strategy and executed test cases in Zephyr. Used JIRA for defective logs. Performed mobile testing on simulators and mobile devices on iPhone and Android systems to ensure a smooth member digital experience.

Staples (Framingham June 2018- April 2019)

QA Testing- Intern

Worked in the capacity of a software QA analyst in testing web-based (staples.com) order entry and data warehouse management systems called PKMS as part of an internship program. This involved invoking REST APIs to validate transformation logic for backend Oracle database. Responsible for documenting Test Strategy, test scenarios.

Verizon Call Center (Framingham May 2017-Aug 2017)

Call Rep

Worked as a call center rep receiving and routing calls, explaining plans and coverage Documenting customer grievances and reporting them to management for better quality customer service.

Gold’s Gym (Westborough June 2016- Feb 2017)

Gym Led

Maintained the gym throughout the day, while signing up members, advertising deals, giving full tours, providing, and making protein shakes along with providing tanning services, and lastly, closing down and locking up the entire building.

Responsible for securing the building through the weekend hours and evening programs.

University of Massachusetts Medical Center (Worcester June 2013-Aug-2014)

Administrator, Customer Service

Worked in two prime areas – Patient Services and Help for Mid-level Physicians. First time exposure to patient interactions. Along with meeting their needs and helping with delivering messages and flowers etc. from their loved ones was an eye-opening experience with direct interaction. Functioned as a front desk operator, receiving and routing calls and delivering messages was an important aspect of this job. Involved in conducting surveys to evaluate the customer/patient service experience at UMASS. Helped outpatient department by filling out appointment paperwork for them, encouraging them to sign up online for upcoming appointments, walked them through an online patient care enrollment system, supplied them with website credentials, navigated them through the website to make appointments, reschedule and cancel them. Helped as an administrative assistant in placing phone calls to patients to serve as reminders for upcoming appointments, mailing preliminary paperwork to be filled out prior to the appointment and ensuring that all healthcare pertinent information including the health insurance cards was current, checking paperwork for all mandatory information as well before they are seen by the visiting nurse or physician; Also involved in explaining some of the healthcare plans and benefits that the members had signed up for .Interaction with mid-level practitioners and nurses to ensure that the visiting rooms were up to date with surgical/non-surgical supplies like thermometers, blood pressure instruments, tongs, gowns etc.

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