Credit Union Loan Officer
Resume:
Professional Summary
Aggressive, results oriented leader with extensive experience in management. Highly motivated and focused on company success through working involvement and associate facilitation. Effectively communicate across organizational and skill level-lines. Professional Experience
Assistant Loan Processor, Atlantic Bay Mortgage Group - November 2021 - June 2022
- Assist loan officer with items needed to ensure loans close on time
- Assist in being able to pre-qualify customers in the loan process
- Work with loan officer, processor, underwriter and closer in making customer’s home buying experience a breeze
Title ordering specialist, Atlantic Bay Mortgage Group July 2020 - November 2021
- Order Titles for new loans
- Follow up with Settlement Agents on the progress on title work
- Develop relationships with Mortgage officers and processors to establish teamwork in getting title work in a timely manner
- Work with teammates in successfully making sure loans are within turn times Virtual Customer Service associate, AMAZON May 2019 - January 2020
(Temporary/Seasonal position) - Answered customer calls about orders and questions relating to their accounts. Assisted drivers with deliveries.
Head teller / Member Service Representative, Bayport Credit Union - Hampton, VA July 2015 - 2017
• Oversee tellers at the credit union. Responsible for training of new hired associates as well as conducting monthly coaching sessions and yearly evaluations.
• Ensure member satisfaction in terms of their financial goals.
• Cross sell products and services offered by the credit union to ensure members are long term members.
• Responsible for vault balancing, currency orders and teller drawer balancing.
• Ensure accuracy of branch audit controls, inventory of gift cards, traveler’s checks, movie tickets, theme park passes, and Hampton Roads transit bus passes.
• Conduct monthly audits of check acceptance, cash handling of tellers and robbery procedures.
• Fully trained on “Check 21” system
• Responsible for Automated Teller Machine balancing and training tellers to balance effectively. Head teller, BayPort Credit Union – Newport News, VA 2008 – July 2015
• Oversee tellers at the credit union. Responsible for training of new hired associates as well as conducting monthly coaching sessions and yearly evaluations.
• Ensure member satisfaction in terms of their financial goals.
• Cross sell products and services offered by the credit union to ensure members are long term members.
• Responsible for vault balancing, currency orders and teller drawer balancing.
• Ensure accuracy of branch audit controls, inventory of gift cards, traveler’s checks, movie tickets, theme park passes, and Hampton Roads transit bus passes.
• Conduct monthly audits of check acceptance, cash handling of tellers and robbery procedures.
• Fully trained on “Check 21” system
• Responsible for Automated Teller Machine balancing and training tellers to balance effectively. Head teller, Virginia Educators Credit Union - Newport News, VA 2007 – April 2008
• Oversee tellers at the credit union. Responsible for training of new hired associates.
• Ensure member satisfaction in terms of their “personal” needs.
• Cross sell products and services offered by the credit union to ensure members are long term members.
• Responsible for vault balancing, currency orders and drawer balancing.
• Handle inventory of gift cards, traveler’s checks, movie tickets, theme park passes
• Conduct monthly audits of check acceptance, cash handling of tellers and robbery procedures.
• Fully trained on “check 21” system
• Responsible for ATM balancing
Customer service sales manager, Food Lion – Poquoson, VA. 2006-2007
• Oversee total store operations of consumer goods and store supplies in absence of the store manager. Responsible for managing over forty associates.
• Ensure total customer satisfaction.
• Responsible for achieving company budgets in all business aspects of the front end operation.
• Operated training store for Tidewater area. Was responsible for the training and to oversee the training of new customer service sales managers.
• Responsible for customer satisfaction at the front service desk. This includes refunds, western union, money orders, rentals, ect.
Deli/bakery category trainer, Food Lion- Hampton / Newport News/Williamsburg VA. 2005-2006
• Responsible for twenty seven Food Lion deli/bakery budgets, staffing and merchandising.
• Worked closely with new deli managers to ensure proper training to model company standards.
• Worked closely with store managers to ensure the inventories met company standards. Deli/Bakery Sales Manager, Food Lion - Hampton / Newport News, VA. 2004-2005
• Oversee total operations of Deli/Bakery Department, consisting of Deli, Bakery, Cakes and specialty cheeses. Responsible for managing five associates.
• Ordered all products for Deli/Bakery department. Accountable for inventory control to ensure proper turnover of Deli/Bakery merchandise.
Customer Service Sales Manager, Food Lion- Hampton / Newport News, VA. 1999-2003
• Oversee total store operations of consumer goods and store supplies in absence of the store manager. Responsible for managing over fifty associates.
• Ensure total customer satisfaction.
• Responsible for achieving company budgets in all business aspects of the front end operation.
• Was responsible for the training and to oversee the training of new customer service associates.
• Responsible for customer satisfaction at the front service desk including refunds, western union, money orders, rentals, ect.
Bookkeeper, Food Lion - Hampton, VA 1998-1999
• Oversee office assistants and the training of new programs.
• Responsible for all accounting, payroll, filing and cash over/short for the store.
• Made all deposits, change orders, supply orders for the front end and worked closely with customer service sales manager to model company expectations. Cashier, Food Lion – Hampton, VA 1994-1998
• Responsible for ringing customers’ orders quickly, efficiently and accurately.
• Took payments for orders in the form of cash, check, debit, credit and food stamps.
• Trained new cashiers to company expectations.
• Responsible for cleaning front area, workstation and other tasks assigned to me.
• Worked closely with office assistants to ensure company expectations. Education:
Kecoughtan High School, Advanced diploma, Newport News, Virginia 1994 References: Available upon request.
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