Credit Card Collection Specialist

LORAIN PIERRE ROACH

***********@*****.*** 301-***-****

PROFESSIONAL HISTORY

Editorial Projects in Education, Inc. Bethesda MD

Collection Specialist (Contract) April 2023 – February 2024

Report directly to Manager of Accounting

Responsible for the collection of accounts

Responsible for credit card payments

Worked directly with the billing team

Provide monthly reports to management and sales team on AR Reporting analysis

Investigate, work directly with customers and sales to resolve disputes/discrepancies

Effective verbal and written communication, organizational skills, analytical skills, as well as strong listening skills

Attention to details and the ability to look for ways to improve and promote quality of service

Detailed oriented and the ability to prioritize tasks, adapt to change and meet deadlines in a timely manner

Monitor customer account details for non-payments, delayed payments, and other irregularities

Comprehend and execute instructions and information with accuracy

Responsible for accounts being turned over to outside agency

Analyze accounts for write off, credit memos

Knowledge of FDCPA and other regulations governing debt collections

Everfi, Inc. Washington, DC

Credit and Collections Manager March 2018 – December 2022

Report directly to VP of Treasury & FP&A

Manage collections with over 3000 Fortune 500 companies

Responsible for the collection of accounts of over $800M

Deposited checks received daily in house and FedEx to LB

Assist with month end close/reconciliation

Effective verbal and written communication/organizational skills and attention to detail

Pulled payments from the Bank and posted to the customer’s accounts daily

Responsible for credit card payments

Worked directly with Account Management, sales and leadership team to correct any disputes with customers

Submitted accounts for write off to Senior Accountant

Provide weekly reports to management on AR Reporting/Forecasting

Reduced 90+ DSO to a low of less than 4%

Worked directly with the billing team on credit memo’s, debits and credits

Managed/worked directly with the outside Collection agency, responsible for accounts placement and closing of accounts

Decision maker for accounts placed at agency for pre-legal litigation

Worked out of NetSuite, Sales Force daily

Train new team members

Proven track record of producing results

Hanover Research Arlington, VA

Collection Specialist (Contract) January 2017 - March 2018

Report directly to Controller- Hanover Research

Responsible for collections of over $8M in revenue

Worked directly with Sales team to correct any disputes with customers

Provide weekly reports to management on AR Reporting

Reduced 90+ DSO to a low of less than 3%

Worked directly with billing when generating invoices

Provide invoices to clients upon their request

Provide weekly reports out of Sales Force and Intacct for management

Grace Transportation LLC Cheverly, MD

Co-Owner January 2008 - Current

Co-owned single bus charter business with husband

Manage the day to day operations of the business

Scheduled trips with future and existing clients

Negotiate pricing cost for trips with clients.

Prepare Proposals/Contracts with new and existing clients

Collect and post cash receipts in Quick Books

Generate and send invoices to clients

Responsible for collections of all outstanding balances

Issue Purchase Order Number to clients

Prepare monthly close and maintain billing

Order and maintain supplies

Willingness to work in a team environment

Self -Driven personality, accountable personality

RiskMetrics Group/ISS Rockville, MD

Collection Manager February 2002 - December 2008

Reported directly to the Controller

Responsible for collections of over $250M in revenue

Responsible for the management of AR collections of all domestic accounts in US and oversee the collections of accounts in Canada, London, France, Europe, and Australia

Work with sales in Tokyo and other location to resolve service problems/issues

Provide reports to management bi-weekly with cash forecast

Reduced 90+ DSO at a low of fewer than 5%

Apply cash receipts

Reconcile AR

Assist Auditors at Ernest and Young/Deutsche •

Assist billing team

Work with MAS 200, 500, Epicor and Sales Force

Apply Cash Management and General Ledger Entries

Train new employees/temps

A proven track record of getting results

EDUCATION

Howard Community College

PTC Career Institute - Certificate in Office Specialist 1988

Prince Georges Community College - 1985

Frostburg State College 1984 – 1985

SPECIAL TRAINING

Duns And Bradstreet Seminars

Supervisors Workshop

How To Manage Conflict, Anger and Emotion

Successful Communications For Women

SKILLS

MSWord • People Soft • Solomon IV • Epicor • Train new hires

NetSuite • Sales Force • Intacct • Oracle • Pivot Tables • Excel

Data Entry • Power Point • Pelco • Recurly • Authorize.net

Microsoft Office • Outlook • Teams • Slack

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