Customer Service Cyber Security

Jasop Woods

Atlanta, Ga, • 404-***-**** • ********@*****.*** • LinkedIn

Skills

Software: Microsoft office, Power Point, Word, Python, Google Sheets,Excel

Hardware: Understands basic functions of switches and routers,

Soft Skills: Works well under pressure, good time management, adaptable, and willing to learn new skills to continue growth, Excellent communication skills,Excellent Customer Service Experience

Bank of America Atlanta, GA

Operations Representative July 2023 – November 2024

Processed incoming packages by opening, scanning, and verifying contents using bank systems, handling hundreds of packages per day to ensure accurate documentation for further departmental usage.

Retrieved and reprocessed requested checks competing approximately 50 check exceptions weekly, ensuring compliance with internal policies and minimizing processing delays.

Updated data to record information for further processing for other bank departments.

The input of data into proprietary systems, updating information used to adjust bank customers and clients by our downstream partners.

Write general ledger tickets for balancing entries into department’s accounts.

Followed policies and procedures to ensure accurate departmental audits.

Mail out Confidential information to customers and clients according to instructions

Adhered to procedures and compliance regulations as customer checks were shredded and destroyed.

Responsible for locating missing ATM and Financial Center bags according to company procedure and workflow systems, reconciling discrepancies and contributing to efficient operations. Bank Of America Atlanta, GA

Research Analyst II February 2023 – July 2023

Handling cases from numerous bank customers and responsible for communicating the change to each case.

Responsible for closing 50-120 cases a day and meeting quality goals.

Handling whip tickets and entering them into a data base to get mailed out.

Understands the foundation of Bank of America and their 8 lines of business. Sugar Foods Villa Rica, GA

Laborer January 2021 – August 2022

Contributed to a team production line resulting in an 40% increase towards the daily company goal

Handled multiple tasks simultaneously and operated well under high stress factory environment.

Responsible for working with team members to ensure that packaging and shipment was completely timely Education

Atlanta Metropolitan State College Atlanta - GA

Cyber security August 2022– January 2023

Pursuing cyber security degree while earning 30 college credits

Relevant courses include Cybersecurity Analysis and PR section Data Communication Networking section 104 survey of program languages section

Year Up Atlanta, GA

Professional Skills Training August 2022 – Present

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship.

Developed an understanding of skillsets and traits necessary to achieve success in a corporate environment.

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