Microsoft Office Active Directory

Eric Terrell Simon

Operating Systems: Windows *.x, NT Workstation 4.0, Windows 2000, XP, Windows Vista, Windows 2003 Server, Active Directory, Windows 7 professional Software: Microsoft Office 2000,2003, 2007, 2010 XP,MS Outlook., Symantec Ghost, Symantec Live stat, McAfee endpoint encryption, Symantec Endpoint, Lotus Notes 7, SMS, Altiris, Pacs, Pacs Power, touchworks, IDX, Configuration manager, Safeguard encryption, PGP encryption, and various Proprietary Applications .

EXPERIENCE

Over 8 years’ experience trouble shooting configuring and networking various Microsoft Products such as Windows Xp, Windows 7, Windows vista, Dos, Microsoft office 2003, 2007 and 2010, Sql server, I have a detailed knowledge of the newest operating system (Windows 7) and Office Suite (Office 2010) I have been supporting both since they were released by Microsoft.

Have used various 3rd party remote access and installation tools to manage computers in remote locations. Ex. Altiris, Livestat, PC anywhere etc.

Skills & Accomplishments

Sailor of the Year for USS John A. Moore in 1998, Rookie of the month Feb 2005 at U.P.S. Eager to learn and master challenging new skills Received various awards for excellent leader ship skills while serving in US Navy Strong technical aptitude, Fast learner with ability to adapt to change Capability of working efficiently under pressure Good Communication skills, Ability to meet dead lines Outstanding customer Service Representative and Supervisor Received consistently high performance ratings, Repeatedly recommended for early promotion Ability to Perform in a high paced environment, and meet deadlines. Able to Perform well under stress Expert MS Office Suite

Independent Contractor (System Administrator, Computer and Network Support) March 2009 – Current

Provide onsite Support for business on a Contract basis

Build and Configure Domain Controllers for Us on a domain network

Computer repair and upgrades for home and small business users

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.

Maintain operational, configuration, or other procedures.

Perform periodic performance reporting to support capacity planning.

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

Preform Network Printer setup and configuration for Network printers

Provide Data Migration Services to users that have new computers

Provided Support for Small Business Owners and there users

RJ-45 Cabling in new office locations for Small Businesses

Engineering of SA-related solutions for various project and operational needs.

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

Install and configure systems such as supports GIS infrastructure applications or Asset Management applications.

Develop and maintain installation and configuration procedures.

Contribute to and maintain system standards.

Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

Troubleshoot various computer and network issues for small businesses.

Virus and spyware removal

Provide phone support for users

Build various servers to support active directory, Sql, file sharing etc.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Perform regular security monitoring to identify any possible intrusions.

Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Perform regular file archival and purge as necessary.

Create, change, and delete user accounts per request.

Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Rollins (Desktop Support Technician) Contractor Jun 2010 – Feb 2011

Provided Support to over 500 Orkin branches throughout the country Preformed computer upgrades and migrations Windows 7 Pro and Office 2010 from Windows XP and office 2003 Troubleshoot user problems with Windows XP Pro, Windows 7 Pro, Office 2003, 2007, 2010 Used remedy ticketing system Preform Network Printer setup and configuration for Network printers Preformed computer software updates installs and reimaging using Altiris software Preformed Everyday Desktop support duties as described Below

Resurgens Orthopedics (Help Desk Analyst) Contractor Jan 2010 – June 2010

Provided Phone support to Local and remote users Preform Network Printer setup and configuration for Network printers Mcafee Endpoint encryption Role out and support Support Remote Users using remote support tools. Troubleshoot user problems with Windows XP Pro, Windows 7 Pro, Office 2003, 2007, 2010 Troubleshoot to determine source of Computer or network problems Managed File and Print servers Help role out and support McAfee endpoint encryption software to company’s laptop Supported Ipaqs, Blackberries and IPhones so that the doctors could have different options to dictate Educated users on multiple custom applications Provided support on Cisco VOIP Phone system Support over 20 applications that are Internet based and Mainframe based Provide phone and email support for customer request such as password reset and IT knowledge issues

Harland Clarke System Support Analyst 2 Feb 2007 – Feb 2009

Provide Top Level support for Microsoft Windows, MS office, and various computer applications Create and update Company base image Preform Network Printer setup and configuration for Network printers Provided 2nd level Phone support for sales user and also Desk side support for Local users Used remote tools to access PC’s and laptop for application trouble shooting Supported Lotus notes 6.x, 7.x and 8.0 Deployed all enterprise supported applications using Altiris deployment software

Troubleshoot user problems with Windows XP Pro, Windows 7 Pro, Office 2003, 2007 Administer add and delete computers and new accounts to local domains.

Provided Phone support to Internal and external customers.

Support Remote Users with VPN Support.

Educated users on multiple custom applications

Support over 20 applications that are Internet based and Mainframe based.

Provide phone and email support for customer request such as password reset and IT knowledge issues.

Provided Blackberry support for Blackberry users Conduct testing of software on Windows Vista Business Support all non-PC hardware such as printers, servers, network equipment, and hand held technologies Replace hardware on Dell laptops and desktops Provide user support for applications, hardware, and network Perform basic maintenance of file servers Manage user accounts in AD for network user accounts Setup new equipment for the office Personnel Create Documentation for procedures on setup of company’s computers.

Complete the setup of Laptops and Desktop Data Migration

Best Bank Sr. Desktop Support (Lead) Aug 2005- Jan 2007

Provide support for lotus notes and Sametime

Solely provided support for all Atlanta area Retail branches and corporate headquarters

Ensure all retail equipment is operating and installed prior to store opening and to provide timely resolution of issues in Atlanta area Branches

Troubleshoot user problems with Windows XP Pro, Windows 7 Pro, Office 2003

Setup Blackberries and Trios as needed by the Regional managers

Acted as network administrator for the Atlanta regional office LAN

Provide Level 2 support for the Department’s helpdesk

Responsible for the installation and up keep of all Atlanta area I.T. Equipment

Perform follow-ups to assure Grand openings go smoothly

Perform network and desktop based detection of viruses to counter/eliminate/control

Provide general technical support for all dial in/remote access systems

Participate in software and hardware evaluation, testing, Administered user groups in a domain environment

Configured MS Outlook For use With Exchange server

Provided support for users on various software and hardware issues

Participated in an operating system upgrade from Windows 2000 to Windows Xp and MS Office Upgrade from Office 2000 to Office 2003

Troubleshoot to determine source of Computer or network problems

Perform desktop and laptop software and hardware upgrades as needed

Communicate with outside vendors as needed

Perform Data migration when users receive new equipment

Image creation and maintenance for deployment with Power Quest and Symantec Ghost

Performs upgrades to existing systems and ensure reliable service, prompt problem resolution and conformity to established standards

Oversee and coordinate site visits for all Atlanta branch locations

Desktop/LAN support Technician Goodwill Industries of N. Ga. Feb 2004- July 2005

Provide technical customer service support via phone, e-mails, and remote tools and onsite visits as necessary to end -users

Participated in an operating system upgrade from Windows 2000 to Windows Xp and MS Office Upgrade from Office 2000 to Office 2003

Troubleshoot to determine source of Computer or network problems

Perform Computer Upgrades as need

Track duration of requests/problems via ticketing software, and apply appropriate escalating measures depending upon severity/priority of problem

Install and configure accounting software for finance dept.

Provide follow up to end user’s to ensure satisfactory response and resolution

Track duration of requests/problems via ticketing software, and apply appropriate escalating measures depending upon severity/priority of problem

Perform Problem analysis of hardware and software systems for all desktops, laptops, and printers.

Participate in software and hardware evaluation, and testing

Track Software license agreements, to insure adherence

Maintain accurate record of all PC and laptop, and printer assignments and maintenance

Provide network support in absence of System Administrator Using Windows 2000 Server (Active Directory)

Payroll Coordinator Goodwill Industries of North Ga. (Nov 2003- Feb 2004

Provide Support to Store Managers on the use of Ceridian source time module Configure Ethernet Time clocks to communicate with polling server by assuring that IP addresses are in the same subnet Use Ceridian 550 source assist to process payroll for 950 employees and clients Train Co-workers on the use of Source 500 software and resolve minor Software issues Administer Time and attendance Polling station Configure all time clocks for use when new store or site is established Create custom reports using crystal reports for all department heads and store managers Track deductions and wage garnishments Enter new hire clients into Ceridian software Provide customer service to all Atlanta area goodwill employees concerning payroll Issues

Payroll Coordinator All staff Management June 2003- Nov 2003

Responsible for data backup for accounting software Provided hardware and software troubleshooting for a ten computer Workgroup (No IT Dept.) Create trouble tickets for all calls in to MS Access for tracking Responsible for providing Customer Service on all Pay Related Issues Makes employee master data changes

Disbursing Clerk in the United States Navy Aug 1996 – Oct 2002

Trained and supervised lower level Disbursing clerks Managed Customer service Desk with minimal supervision Responsible for backup of all Databases

Created user accounts for access to computers

Responsible for the quality of the customer service to Service members and their dependents regarding Military pay and Benefits

Maintain departmental Budget for customer service Section

Assistant to Supply officer in maintaining Budget for Supply department

Performed administrative duties relative to the collection of returned checks, posted charges to accounts, and maintained accurate records

Accountable for over $50,000 without any loss of funds

Verify cost codes and accounting data for accuracy

Maintained bulk storeroom at 100% accountability

Education & Certifications

DeVry University: (Associate of Computer and Electronic Technology) July 2003- current

Omnitech Computer Learning Center Certifications

Training in network administration including current concepts and technology of network design, topology and protocols including TCP/IP, IPX/SPX, Net BIOS, NetBEUI, routing, Ethernet Token Ring, and network Security

Comptia A+ Certified Computer Technician (A+)

Microsoft Certified Professional XP Professional

Net + Certification

US Navy Various computer and network training and experience

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