Customer Service Financial Services
Resume:
LAKE WORTH, FL *****
************@*****.***
Siliana S. Andre
Intelligent individual with over 25+ years of experience across various career industries such as financial services, customer services, health departments, and public leadership. Currently seeking a position in a stimulating, challenging environment where the ability to develop new skills is ubiquitous. SKILLS
● Able to understand and adapt to changes within workplace divisions, structures, and culture
● Excel in community involvement projects through fostering strong connections and engaging with diverse groups
● Special skills in auditing secure and non-secure financial transactions with meticulous detail to regulatory compliance
● Professional with a great ability to mentor employees and build workplace morale
EXPERIENCE
BankUnited, Delray Beach, FL — Senior Financial Specialist JULY 2022 - PRESENT
● Providing exceptional customer service skills through comprehensive analysis and strategic financial solutions for BankUnited clients
● Maintaining operational and marketing pursuits by efficiently executing cash and non-cash transactions in compliance with company policy
● Utilizing innovative approaches to mitigate potential financials risks in order to aid BankUnited clients in achieving long-term financial goals
● Engaging with higher-level and lower-level financial specialists in order to maintain knowledge of current policies, procedures, and market products
Walgreens, Lake Worth, FL — Manager
FEB 2017 - JULY 2022
● Maintained company standards through training and engaging with fellow employees
● Supervised and oversought the growth of employees through coaching and regulations
● Provided quality services by implementing company regulations and swiftly resolving appropriate customer related issues
● Kept track of daily revenue from POS systems to ensure transactions were done honestly and correctly
Sylvie’s Meat & Grocery Food Market, Lantana, FL — Owner OCT 2012 - MAY 2016
● Created guidelines and regulations to successfully run my self-owned establishment
● Trained staff and employees to follow state and federal health & safety codes
● Ensured management and employees implemented guidelines to ensure customer satisfaction
● Accurately and efficiently maintained inventory through data tracking of products and replenishments
New Way Tax Services, Palm Springs, FL — Tax Preparer NOV 2010 - MAY 2015
● Responsible for preparing tax and amendment returns in accordance to state and federal law
Washington Mutual Bank, Lake Worth, FL — Senior Teller AUG 2003 - OCT 2008
● Exercised expertise as a customer service representative
● Practiced strong oral and written communication skills
● Excelled in sales management and exceeded monthly sales goals
● Proved knowledgeable at understanding debt relationships, negotiable instruments, products, and services
St. Mary’s Medical Center, West Palm Beach, FL — Health Information Coordinator
DEC 1997 - SEPT 2003
● Accurately recorded and maintained patient medical records in accordance to HIPAA
● Responded to staff and patient requests via telephone and/or written communication
● Obtained complete and legible information for the prompt filing of birth certificates
● Prepared affidavits and notarized paternity paperwork
● Proved knowledgeable in vital statistic guidelines on birth registration
● Proved knowledgeable and skilled in the departments of Health and Rehabilitation Services
● Acted as a translator in interview for patients who mainly or only spoke Haitian Creole
EDUCATION
Gold Coast Professional School, INC.
2004 - 2006, WEST PALM BEACH, FL
Certified in Life, Health, and Variable Annuity Insurance and Real Estate Sales Palm Beach Community College — Non-degree
1996 - 1998, LAKE WORTH, FL
Lake Worth Community High School — High School Diploma AUG 1991 - MAY 1995, LAKE WORTH, FL
PROFESSIONAL MEMBERSHIPS
● Member of the National Notary Association (NNA) since 2002
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