Project Manager Senior
Resume:
JENNIFER JOHNSON
Jacksonville, FL *****
********@*****.***
SUMMARY
Results-driven Senior Project Manager with extensive experience in Agile and Scrum methodologies, successfully enhancing operational efficiency and driving sustainable growth. Demonstrated track record of leading cross-functional teams to achieve significant productivity improvements and consistently deliver projects on time. Expertise in SaaS implementations has led to a remarkable 30% increase in team productivity, aligning project outcomes with organizational goals.
SKILLS
Salesforce
JIRA
SmartSheet
Confluence
Microsoft Project
Business System Architecture
Client Relationship Management
SaaS
Rest APIs
Enterprise Application Software
Project Lifecycle Management
Agile
Scrum
Waterfall methodologies
Continuous Improvement Initiatives
Risk Assessment
Strategic Thinking
Budget Management
Cost Management
Stakeholder Management
Detail-oriented
SaaS
Change Management
Execution
Process Optimization
Automation
Leadership
Team development
Scope Management
EXPERIENCE
CIGNA GROUP
Sr. IT. Project Management Advisor 02/2023 to 06/2024
Achieved substantial improvements in Agile methodology practices across teams by leading the Solution Trains Center of Excellence.
Successfully gathered, analyzed, and documented comprehensive business requirements to establish a Center of Excellence, enhancing operational efficiency and standardizing best practices organization-wide
Streamlined Jira export processes into dashboards, enhancing QA and UAT reporting metrics, reducing project risks by 50%.
Developed a knowledge sharing platform to optimize onboarding timeline for STEs, RTEs, and Scrum Masters.
Led coordination of multi-stakeholder projects, ensuring timely delivery with 15% improved business outcomes
ATOMIC SOFTWARE
Product Manager 01/2022 to 12/2022
Directed Scrum teams, enhancing engineering efficiency by 40% via optimized backlog management
Developed and utilized detailed project estimates to guide resource allocation, budget planning, and timeline management, ensuring successful delivery of key milestones and objectives
Collaborated with Product Owners and development teams on web-based educational tools projects
Led implementation of Agile methodologies to foster cross-functional collaboration
Ensured effective partnership with engineering team leading to successful deployments in nonprofit and prominent media sectors
Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions
MARVEL MARKETERS
PMO Manager 09/2021 to 11/2021
Drove a 25% increase in efficiency via an organized PMO approach
Recruited project management team, enhancing delivery timelines by 20%.
Developed and maintained project management standards, processes, templates, and governance models
Evaluated current program performance using key performance indicators and other metrics to assess effectiveness of programs and project schedules
Created and implemented project tracking systems to monitor project performance against established baselines
CALAMP
Sr. Implementation Project Manager 07/2014 to 09/2021
Successfully managed high-budget projects by implementing comprehensive project plans and leveraging tools such as JIRA, Smartsheet, and Salesforce to ensure efficient execution and timely delivery
Secured 90% client retention by aligning projects with key performance indicators
Streamlined workflows via Smartsheet, decreasing project risk by 50%
Facilitated transition to new procedures, improving client interactions and reducing project delays by 20%
Implemented process improvement initiatives aimed at increasing efficiency within the organization
Designed and implemented robust control processes to integrate 3rd party vendor APIs, ensuring seamless functionality, data integrity, and compliance with project requirements and organizational standards
PINNACLE CHARTER SCHOOL
Transportation Director 07/2012 to 07/2014
Oversaw $1M budget and directed 20-member team to enhance compliance by 50%
Achieved a 30% increase in efficiency with strategic enhancements in resource distribution and logistics
Achieved reduction in audit review frequency by enhancing policy adherence
Directed the organization's daily operations, ensuring compliance with applicable laws and regulations
Reviewed internal reports and identified areas of risk or potential cost savings
EDUCATION
MASTERS OF BUSINESS ADMINISTRATION
Louisiana State University, Shreveport, LA
BACHELORS OF ARTS: HUMAN PERFORMANCE AND SPORT
Metropolitan State University, Denver, CO
VOLUNTEER
Community Engagement Volunteer - City and County of Denver
Organized and managed local sports leagues, ensuring seamless event logistics, recruitment, and sponsorship acquisition to support youth participation
Partnered with local nonprofits and businesses to host charity events, raising awareness and gathering resources for underserved populations
Collaborated and led efforts for food drives, clothing donations, and toy drives benefiting local shelters and orphanages, securing significant contributions through targeted partnerships and community outreach
Created marketing materials and outreach plans to maximize community involvement, resulting in a 30% increase in contributions year-over-year
REFERENCES
References available upon request.
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