EDI Retail Customer Service Specialist

NIFLIYAH LEWI

*** *** ****** *******, ** 929-***-**** ***********@*****.***

EDI Specialist with over 15 years of experience providing error-free EDI transactions X12 850, 856, 810, 855, 997,832,940/945. EDI Order & System management Retail Customer Service specialist currently in search of a Permanent position.

SOFTWARE: A2000 Microsoft D365 Vintage Simparel TrueCommerce Aims360 InforM3 SageERP Microsoft Dynamics Nav Salesforce SPSCommerce CommerceHub Intuit QB Shopify RetailLink

PROFESSIONAL EXPERIENCE

PRESENT LETHAL THREAT Office Manager/ EDI Specialist (6mos. Temp)

●Main Contact for All Accounts. Responsible for daily end-to-end EDI operations. Processing EDI 850, 855, 856, 860, and 810 via SPS commerce. Successfully resolving and troubleshooting failed EDI transactions for AutoZone, Oreilly Auto, and Advanced Auto Parts. Customer setups.

●Manual entry of Purchase orders received by email, fax, and vendor web portals into Intuit QB.

●Pick ticket creation, labeling shipments, working daily with the warehouse operations to ensure timely shipping of all orders. Scheduling (routing request) Freight Pickups.

●Monthly general ledger AR/ AP Bank Reconciliation. Chargebacks

●Manager of customer support. Providing excellent communication to all Retail trading partners and consumers.

5/2018- 1/2023 AMOENA (Medical) Kennesaw, GA EDI Specialist National Accounts

●Responsible for EDI operations. EDI Implementation, Onboarding of new trading partners, testing of mappings. Microsoft Dynamics Navision. Manual entry of Purchase orders received Email, fax, and vendor web portals such as commerce hub.

●Accurately resolved all issues maintaining accuracy, troubleshooting on processes, analyzing all errors to ensure error-free transactions.

●Process transaction sets 850, 856, 810, 860, 832 etc.

●Routing request via TMS. Daily communication with 3PL to ensure timely shipping on all orders.

●Retail customer service, assisting with consumer customer service when necessary.

●Assisted with physical Inventory at the Warehouse in preparation for the annual audit.

1/2016- 5/2018 STOKKE Stamford, CT EDI Retail Customer Service Specialist

●Main contact for National Accounts Bergdorf Goodman, Bloomingdales, Neiman Marcus, Saks 5th Avenue. Accurately resolves all issues, maintains accuracy, and troubleshoots processes. Maintain all transaction sets appropriately for all retailers. 850, 856, 810, 860, 832, 940/945 etc.

●Daily processing of both EDI & Manual POs received via email, fax, and vendor web portals. Infor M3 Smart Force and SPS Commerce. Maintain & update catalogues GXS/OpenText. Monitored Sales Force for consumer inquiries and Account Manager Sample orders.

●Created presentations on US processes for Headquarters in Germany. Successfully disputing chargebacks for reversal.

11/2011- 12/2015 HAWKE & CO. New York, NY EDI Logistic Coordinator

●Assisted EDI/Logistics Manager with daily processes of EDI & non-EDI transactions. Kohls, Macy’s and Lord & Taylor.

●Accurately resolving issues, maintains accuracy, troubleshoots on processes, analyzed all errors and maintains all transactions. X12 850, 856, 810, 860, 832, 940/945 etc.

●Allocating, cross referencing. UCC label creation. Shipment creation & receiving.

●Coordinated daily with CA 3PL to ensure timely shipping on all orders.

Education: Herbert H. Lehman College Bronx, NY Licensed Practical Nurse 2009

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