Data Entry Customer Support

Tomeka Allen

***********@*****.*** 240-***-**** Upper Marlboro, MD

SUMMARY

Seasoned professional with 5 years of experience in customer support and coordination roles, adept at managing high-volume inbound calls and correspondence. Skilled in appointment scheduling, data entry, and implementing service improvements. Seeking a Support Escalations Specialist role to leverage expertise in customer issue resolution and healthcare administrative support.

WORK EXPERIENCE

Carefirst Canton

Utilization Coordinator May 2024 - Present

• Coordinate and manage patient care by assessing treatment plans, monitoring outcomes, and ensuring compliance with healthcare policies and procedures at Carefirst. ATHENA Consulting Silver Spring, MD

Human Services Specialist May 2020 - Jan 2024

• Managed email correspondence related to COVID-19 testing and vaccination inquiries, ensuring timely and accurate responses.

• Coordinated and confirmed appointment schedules, aligning them with public information on the MGC website for consistency.

• Provided support for various projects and tasks, contributing to the team's efficiency and the smooth operation of services.

Quadrant, Inc Laurel, MD

Medical Receptionist Aug 2020 - Nov 2020

• Managed a high-volume of inbound and outbound calls, ensuring efficient scheduling and data entry using Cerner Software.

• Conducted document scanning and distribution utilizing Molarity software, maintaining seamless inter-facility communication.

• Implemented patient screening protocols for COVID symptoms, and facilitated smooth check-in and check-out processes.

Addison Group Silver Spring, MD

Call Center Representative Oct 2019 - Jan 2020

• Processed inbound calls, determining caller needs and following scripts to provide facility details, lab results, and handle appointment scheduling and cancellations.

• Managed member information intake, composed and relayed messages to healthcare providers, and maintained accurate member demographic data in system databases.

• Contributed to customer service enhancements by identifying potential improvements in call-handling processes. Kaiser Permanente Fairfax, VA

Teleservice Representative Oct 2018 - Jun 2019

• Managed high-volume inbound calls, ensuring accurate identification of member needs and efficient processing in line with established protocols.

• Facilitated access to healthcare services by providing essential information, scheduling and canceling appointments, and routing members to medical advice when necessary.

• Enhanced member experience by promptly updating personal information in the database and implementing improvements in customer service practices.

EDUCATION

Ultimate Medical Academy-Tampa

Associate in Health Management, Health Management

Tampa, FL

Jun 2021

Applied Career Training

Diploma in Medical Administrative Specialist, Medical Administrative Specialist Arlington, VA

Sep 2004

Duval High School

High School Diploma

1993

SKILLS

Data Entry • Organizational Skills • Outlook • Receptionist • Scheduling • Microsoft Excel • Microsoft Word • Insurance Verification • Medical Records • Epic • EMR Systems • Medical Scheduling • Hipaa • Medical Office Experience • Medical Office Management • Medical Terminology • Medical Billing • Athenahealth • Medical Coding

• CPT Coding

Contact this candidate